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          SpaceBound, Inc. has 1 locations, listed below.

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            Business ProfileforSpaceBound, Inc.

            Information Technology Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/22/1999

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            SpaceBound, Inc. is a technology service and solution provider, and a global supplier of 225,000+ technology products to the Gov/Ed, B2B and B2C sectors.

            SpaceBound's provides IT services and solutions the the business, education, and government sectors, with a specialization in end-point, network, cyber security, electronic physical security and digital display services to both the Gov/Ed and B2B sectors. 

            SpaceBound is a global supplier of technology products, and a service and solution provider within the state of Ohio and its surrounding states of Kentucky, Pennsylvania, Michigan, Indiana and West Virginia .

            SpaceBound does offer engraving and white glove services nationwide.

            SpaceBound holds a GSA Schedule 70 Contract

            SpaceBound holds an Ohio STS (Ohio State Term Schedule) 

            Products & Services

            Computers, Tablets, Desktops, Hardware, Notebooks, Peripherals, Software, Cables, Office Equipment, Electronics, Power Centers, Monitors, Flat Screens, Digital Signs, Operating Systems, Servers, Mounts & Racks

            Business Details

            BBB File Opened:
            6/6/1995
            Years in Business:
            36
            Business Started:
            6/1/1987
            Business Incorporated:
            2/3/1994
            Accredited Since:
            3/22/1999
            Type of Entity:
            Corporation
            Alternate Business Name
            • BargainStation.com
            • NothingButSavings.com
            • SpaceBoundSolutions.com
            • XSDepot.com
            Business Management
            • Ms. Patricia Miller, C.E.O.
            • Ms. Margaret Ciarrone, Account Manager
            Contact Information

            Principal

            • Ms. Patricia Miller, C.E.O.
            Additional Contact Information

            Fax Numbers

            • (440) 355-8009
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/05/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Ordered Jan 11 2023 Order Order# **************** Cost 377.02 Refuse to provide a second return shipping label and they will not allow me to return item to walmart. Seller also known as Dealclock, has refused twice to provide shipping label and I do not want the item and want a refund.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Bruce L

            12/19/2023

            I am more than EXTREMELY disturbed by this company. My CRITICAL need was fast delivery. Before I ordered I called them to verify they had the item in stock and would ship it out that day. They said they had multiple warehouses and that although they did not have it in their Ohio warehouse, they did have one in their Hazelton, PA warehouse to ship that day. They nice woman on the phone also said she would put a hold on the unit, and I went ahead and paid over $400 only to find out that evening that they shipped it via FedEx ground from the other side of the country and with the holiday involved I would not have the item for 9 days instead of the 2 days delivery I was promised. This kind of broken promise and lack of proper follow thru is in my view inexcusable and goes beyond a normal oops it could happen to anyone. I was VERY clear and took the added step of calling them in advance to get confirmation that they would deliver on what I needed and on time.

            SpaceBound, Inc. Response

            12/26/2023

            We have reviewed this order in its entirety to provide the response below. 12/19/23: • The buyer, Mr. ***** ******** called the SpaceBound offices to ask if an item was in stock. ***** was able to provide the **** ******* ******** **** ******) as he was viewing the item online during the call. • The buyer was informed that SpaceBound did have stock of the item at fulfillment centers including Pennsylvania and California. Because our company cannot guarantee a shipping location of orders or items, a shipment from Pennsylvania was not guaranteed to him on the call. Additionally, SpaceBound does not hold or reserve stock for orders, so we can confirm that there was no offer to hold or reserve stock of the item. • The buyer stated they placed the order on ****** and provided order number ******************** * An explanation of how ****** processes orders and payment and then sends the order to be fulfilled and shipped was provided to the buyer. However, he did not see to understand on the call that the order was not processed or released by ******* • ****** processed the payment and provided the following order details: o ****** required the item to be shipped between Wednesday, Dec 20, 2023 and Thursday, Dec 21, 2023. o ****** required the item to deliver between Friday, Dec 22, 2023 and Thursday, Dec 28, 2023. • As sellers on ******* SpaceBound works with automated systems to process and ship orders as quickly as possible. Because the order was released from ****** after our shipping cut off time on the east coast, the order was automatically processed to ship the same day from our California location via ***** tracking number ************. o Please note, the order was processed and shipped same day, one to two days earlier than required by ******* • After the close of our business day, the buyer began email SpaceBound through ******* In all capital letters, the buyer demanded the shipment in transit be stopped and to have a new shipment process from Pennsylvania. 12/20/23: • The buyer, was provided a response, through ****** messaging, as is required of sellers, to explain how the order had already processed to ship. As sellers are required to provide valid tracking that indicates delivery, we could not send a new shipment for the order. Additionally, a new shipment from another location would not arrive earlier than the shipment already in transit. • The buyer called the SpaceBound offices several times, yelling at representatives on the phone demanding a new shipment of the order. • SpaceBound attempted to offer the buyer detailed information and offer to return the shipment for a full refund, but the buyer disconnected the call. 12/26/23: • ***** confirmed delivery of the shipment via tracking number ************.

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            BBB Serving Greater Cleveland

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