Business ProfileforKettering Home Care

I've been with KHC for nearly 2 years. For about a year I had great care but that was because of the nurses and therapists who knew how to navigate around the road blocks this company puts in the way of not only their patients, but also their best workers. Now, I've moved, and also switched insurance. Because of Medicare, they have to discharge me every time, then start me over as a new patient. Apparently, they give their staff no history of the patient, even for a move or change of insurance discharge. So, not one of my new caretakers knew that I am a continuing patient with KHC and that I am not supposed to have strange men in my home, due to PTSD. Today a new nurse shows up with a male trainee in tow. No one asked if I'm okay with a trainee coming, particularly male. My wounds are in my groin area! After I calmly and nicely tell them I can't have a male nurse in my home, they both stay there! He doesn't leave. She doesn't suggest that he leave. My speech therapist, who is still there, finally says it might be better if he steps outside. DUH! In the meantime, I'm getting more and more upset by the second! The nurse is trying to explain why I'm being discharged and is asking what kind of care I actually need. When I tell her I'm unable to wash my wounds or apply first aid care to them myself, she asks if I've considered living in a facility. I looked at her for a couple of beats, then calmly asked her to leave. She does. I didn't want to have a complete meltdown all over her. If I wanted to live in a facility, I wouldn't be receiving home health care! I have a small dog and I highly value what little independence I have. I have fought hard for it and I have made vast improvement over the last two years. A few hours later I get a notification from my doctor's office that someone from KHC called them to tell them I refused my nursing visit! WHAT THE BLEEP?!!!! How DARE they blame the patient for their lack of care and concern for my wellbeing? Do NOT use KHC!

Thank you for the providing this information. Kettering Home Care takes pride in providing excellent care to our patients. If a patient or caregiver is unhappy with the care and treatment they received, we welcome the opportunity to discuss these concerns with those individuals directly involved in hopes of providing a resolution.