Business ProfileforKettering Health

I went to the ER in May of 2022 for an allergic reaction to a medication I was prescribed. I have no complaints about my care received - the staff at KHN were great, and I was in and out quickly. My issue is with the billing department. They incorrectly coded my visit as being for dental, which it absolutely was not, and as such my medical insurance is denying my claim. I specifically selected this hospital because they're in my network. I was told my claim is considered dental because my dentist prescribed me the medication I was allergic to. If you review my claim, you'll see that I did not receive treatment for any dental issues or pain. I was prescribed an anti-nausea medication and injection. To add insult to injury, the ER physician's bill was corrected and resubmitted to my insurance, but the hospital refuses to update their coding, citing "insurance fraud". Is it insurance fraud, or does KHN not want to award the discount I'm entitled to because the hospital is in-network? I have filed appeals with KHN and my insurance company to no avail. Of course my medical insurance isn't going to cover it, the claim is marked as a dental service! I have been dealing with this issue since September of 2022 when I first discovered my claim was denied. I've talked to probably 8 different people with no resolution in sight. It really is a shame because the treatment I received was great, but the issues I've had from the billing side will ensure I never return to KHN for services in the future.