Complaints

This profile includes complaints for EveryBody Fitness, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EveryBody Fitness, LLC

  3070 Woodman Dr. Kettering, OH 45420

• 

  EveryBody Fitness, LLC

  7355 Old Troy Pk. Huber Heights, OH 45424

• 

  EveryBody Fitness, LLC

  5100 Urbana Rd. Springfield, OH 45502

• 

  EveryBody Fitness, LLC

  962 N. Market St. Troy, OH 45373

• 

  Everybody Fitness

  7060 Ridgetop Dr West Chester, OH 45069

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1-4-2025/1-62025 spoke to representative in englewood and was told that we could freeze account he gave me billing phone number and ****** said she could freeze the account but we still would get charged monthly while it being froze. This gym seems to rip people off was charged twice in one month and every employee has a different way of doing something. Seems like it is a scam to get your money in a 3 year contract . Good luck to all horrible service

  Business Response

  Date: 01/08/2025

  Gavin signed up online using our website portal. I have attached a copy of his agreement copy and his POS transaction history. We did not overcharge him; in fact we gave him a $15 credit on the fee he was charged because his payment did not go through the first time we ran it. We do not owe him any sort of refund. Thank you.

  Customer Answer

  Date: 01/08/2025

  I signed up to be part of a gym thinking it would come out for 6 months the small print always gets you when you find out they will be charging you for three years. Been to gym once and went into gym to pay for my membership to be told system was down and they couldn’t take my payment. Next thing I knew I was getting charged and I actually had to call in to get the 17.00 refunded to account or I would have paid for it. They also said they would freeze account only to be charged monthly still?!?! So is that a freeze?? One person says he wouldn’t get charged and ****** said he would get gym time back but still pay?!? So it is a SCAM 

  Business Response

  Date: 01/08/2025

  You were emailed a copy of the agreement you signed right after you joined the gym. It lists all the terms and conditions of the agreement. The policy on freezing your membership is on the back of the agreement. It sounds like a miscommunication between one of our managers and the billing department. Please always refer to your agreement for clarification. Thank you.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everybody fitness has routinely showcased their other gyms in advertisements without having all gyms with same access. Stating you can go to these other gyms even if they’re 50 miles away. Advertise 24/7 365 but then close on holidays stating that one of their gyms in a 50 mile radius is open. Unprofessional staff. Misleading advertising.

  Business Response

  Date: 09/06/2024

  The location that he attends was open for the Labor Day holiday so the holiday hours did not affect him at all. We do not advertise that our gyms are open 24/7 365 days. We do close some of our locations on holidays. I feel like he just likes to complain because he has made complaints before. 

  Customer Answer

  Date: 09/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  Everybody Fitness has and continually advertises amenities and equipment on one locations social media account Although the equipment and amenities are not available there. The individual who signed people up for memberships in the past has repeatedly stated the gym was going to get new equipment and it is now been over two years without one single piece being added. Maybe members wouldn’t complain if they just did better.
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:08/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I walked in hoping to sign up for a monthly membership. The lady who helped me was obviously new because she had to call her boss to ask how to sign me up . The lady then told me it was a month to month membership cancel at anytime . I paid for it for a few months but never actually went . I changed banked a few months later and didn’t get to change the billing for the gym membership. I assumed they would cancel it . I got a call a few days ago from their billing saying that I signed a contract for 3 years and the only way out was to pay $1000 to buy out the contract . No one would listen to me or help me at all I have never even used the gym . I just feel very misled

  Business Response

  Date: 08/29/2024

  ****** signed a 36 month agreement, which I have attached for your review. She also signed a paper that acknowledges that she understood the agreement is a 36 month term and NOT a month to month. I have also attached that paper for your review. We do not offer month to month agreements and have not for several years now. She needs to adhere to the terms and conditions of the signed agreement. There is no option to cancel at will. 

  Customer Answer

  Date: 08/29/2024

  
  
  ********** ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I told them close my account and they say I have to pay 890$ to close the account Becouse I have 3 year contract I was pregnant and didn’t use gym and I just had my lost other baby lost my job they still charging me for gym

  Business Response

  Date: 08/12/2024

  ****** signed a 36 month agreement with us on 5/10/2023. There is no option to cancel at will. 

• Initial Complaint

  Date:05/23/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my membership for months now due to an unexpected disability. I was diagnosed with testicular cancer and after having 2 surgeries and a form sent in from my doctor, I was told that this was not enough.
  
  Sadly, I now have had a third surgery called RPLND that led to complications resulting in my near death. The complications led me to a 4th surgery (abdominal) to save my life but also including having to get a colostomy and a large open wound that will take time to heal as well.
  
  It is sad when someone has been through what I have that a simple 500.00 approximately that I was left owing could not be cancelled.
  
  Any help that I can get to resolve this matter would be greatly appreciated. My next step will be contacting local news for help. I am not sure what more someone in my condition can do at this point.

  Business Response

  Date: 06/03/2024

  Certainly we feel for the situation that *** ****** is in. Our policy to cancel due to disability requires permanent disability, which his disability form did not state. Having said that however, and after corporate review, under the circumstances based on the number of recent surgeries and health issues he has encountered we are going to make an exception in his case and cancel his membership effective immediately.   

  Customer Answer

  Date: 06/04/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:05/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Get multiple calls a day from them telling me that I owe them money and a new card needs put on file. I canceled my membership. I was the. Told by someone on the phone I signed a three year contract, this is not true when I went into sign up. I was told what I was signing for was the rate was good for three years and that I could cancel anytime they’re constantly harassing and it’s becoming an issue. They don’t even give you a copy and you never see what you sign. It’s just on a digital pad. Beware!

  Business Response

  Date: 05/21/2024

  *** ******** signed a 36 month agreement with us on 4/8/2022. I have attached a copy of that agreement. He was also emailed a copy and given 2 copies of it when he joined. There is no option to cancel the agreement at will. He needs to adhere to the terms and conditions of the agreement. 

  Customer Answer

  Date: 05/21/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** ********.    I was never given one when I sign up at first.  I was told by the guy that it was only an agreement on price.  Not a standing contract I was told I could cancel anytime. I was also told that the gym was 24 hrs 7 days a week and that I would be able to scan on the weekends.  This is not true. They are still not open 24 hrs on weekends.   The sauna was suppose to be fixed and has been out of service every visit.  This place has predatory practice for baiting and switching. I will not accept this action at all.

  Business Response

  Date: 05/21/2024

  The club is open 24 hours from Monday 5am - Friday at 10pm, on weekends Sat & Sun 9am - 6pm. The sauna was replaced a year ago and works perfectly. Our records show he has not been to the club in 357 days.

  Customer Answer

  Date: 05/22/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response that is absolutely untrue.  Once again you just showed that you are not open 24 hrs everyday like I was told. And I was in there three months ago. Sign on sauna said we will not be fixing.  You continue to lie and misinform through this and the sign up process I will take matters to court if need be. This is unacceptable!

  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:05/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is trying to collect money after i cancelled a membership . In addition they have someone calling me treatening me to pay or I'm going to jail and need to get a lawyer and calling me out my name i have it all recorded

  Business Response

  Date: 05/09/2024

  She did not cancel her membership with us. She called and told our of our CSRs that she wanted to cancel but she was still in her membership term and was advised that she could not cancel. Her account is now with an external collections company whom we have no control over. She was told multiple times that she was going to be placed with a collection agency due to nonpayment of her membership. I have attached a copy of her signed agreement which clearly shows the terms and conditions she agreed to.

• Initial Complaint

  Date:05/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today on 5/6/24 someone called my mothers residence to try and get in contact with me. My mother gave me the number that i needed to get in contact with and mentioned that it was a financial matter. I spoke with that person who happened to be a debt collector and they were extremely rude, and got extremely nasty on the phone with me because i was confused what this was all about. Finally when that person calmed down somewhat they told me the phone call was in reference with everybody fitness and that i have a balance owed which is of surprise to me. I moved almost a year ago and expressed to rise financial and the gym that i had moved to the Columbus area and i was not under any impression that i would keep getting charged. I called rise financial right after and they said they sent mail and emails to me. I didnt get the mail, but while on the phone i did look up an email they had sent me in march. A gentleman named
  ****@risefinancial.biz in the email (which i have attached the conversation) sent me an email regarding my account which i promptly replied back with my concerns that i had cancelled the membership a long time ago and that i wasn;t aware of oweing a balance. So while on the phone with Rise today, they informed me that **** is no longer with the company. That individual never responded back to me asking me for a current address or any further details. So now Rise financial is blaming me for them dropping the ball. I Remember communicating that i have moved and wouldnt be able to keep going to that gym so i didnt think anything more about it. THen i got an email in March saying i basically owe them, and i responded back right away and **** at Rise could have told me that they needed more information, but they failed. Once **** quit or was fired the company should have siezed his emails and followed up with me but they failed that too. Now Rise financial keeps hanging up on me and is refusing to work with me. Very unprofessional.

  Business Response

  Date: 05/08/2024

  I have attached a copy of the call log showing how many times we attempted to contact *** ******** regarding his membership. **** no longer works for us so we had several other people reach out to him via email (3/24 4:10pm) and phone calls (see attached call log). He did not contact us again until he heard from the external collections company that his membership was sent to due to non payment of his membership. He needs to follow up with the collections company.

• Initial Complaint

  Date:05/02/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my membership due to financial hardship and health issues. I did exactly as they wanted and got a Verification of Disability form signed by the clinic I receive all my health care from. Initially I was told it was fine. Later I was told it wasn't good enough because it has to be the same physician that I see more than once. You never see the same provider twice at any of the clinics here. They called the clinic and got verification that the clinic signed my form. Everybody Fitness wanted more information and the clinic informed them that it is a HIPPA violation for them to discuss my health care with them. Because the clinic won't break HIPPA, Everybody Fitness refuses to cancel my membership. I have documented health issues since childhood that are preventing me from returning to the gym.

  Business Response

  Date: 05/02/2024

  We did question the
  validity of the disability form that she submitted to us. We don't accept
  verification of disability forms from walk in clinics or urgent care facilities
  as it is not possible for those types of locations to diagnose a long term
  and/or permanent disability. In November 2021 she also had a membership with us
  which we cancelled due to a claim of disability. She then came in and joined
  again in November 2023, which is her current membership. Why would she join
  again if she knew she couldn't work out? She has told our billing department
  that she cannot afford the membership any longer, which is not a valid reason
  to cancel. 

  Customer Answer

  Date: 05/02/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  They do not tell you that it can't be from a clinic. Where we live, everyone has to use the clinic for care because there is no where else for those on state insurance. It was explained to them that we tried to put in an effort to get healthy but it turns out that I can not workout without ending up in severe pain and unable to walk. 

  The original cancelation was done before the gym even opened because it was not opened when originally said to be opened. 

  Lets see these keyboard/phone warriors who are only interested in money try to workout with Kyphosis and Lordosis and see how far they get. You don't know until you try. I tried and tried again and waited a couple of weeks and returned again only to end up getting home in so much pain I can't do it. 

  The clinic who sees me has it documented about my issues. I have gone to the clinic since 2015. They do both walk in and appointments. Even my therapist is willing to submit proof that I can not do it because of my mental health issues as well. 

  All we are asking is for them to have compassion and cancel my membership and they will never see or hear from me again. 

  
  
  
  Sincerely,
  
  
  
  ******** ******

  Business Response

  Date: 05/08/2024

  After reviewing your request we see that t he club you signed up for the first time was a new club being built, therefore you could not have been able to use the facility. Although we do not have an obligation to accept documentation that we question to be valid, corporate has decided to grant your cancellation. 

  Customer Answer

  Date: 05/08/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you Everybody Fitness for granting the cancelation. 

  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:04/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are extremely manipulative, they use insecurities and information they pry out of you, by asking the same questions over and over until you answer to push you into a three year contract without disclosing details. I got up to try to leave saying I left my credit card in my car and the woman (Amanda) told me to leave my belongings at her desk to ensure I would come back to sign the contract. They have you sign via a computer that is far enough back that you can’t read the print whatsoever and the sales person will jump through the pages until they get to the signature lines and just tell you to sign. They don’t disclose what you are signing and by the time you finish they print it off and tell you you’re locked in, that there’s no way out. (There’s really a three day period you can back out, which they didn’t tell me about even AFTER I had called two days later and described how manipulative the sales woman was, that I didn’t want this membership that day and that I wasn’t given an option, I just wanted out of the contract. I was told it was too late.) I asked for a record of all of my phone calls to show I had called within that three day period and they have refused to provide them.
  
  I continuously tried to communicate my frustration and I was ignored. I felt harassed at this establishment from the moment I stepped in and refused to return. Now I am being threatened with collections and court by their choice of an extremely unprofessional debt collector. He immediately cusses and threatens you when you pick up the phone. My calls are recorded and many others have proof of these conversations with him as well. This was by far the worst experience I’ve had with a business and I do not believe this behavior should go unreported. I encourage everyone I know to steer clear of this gym.

  Business Response

  Date: 05/08/2024

  We thoroughly go through the agreement with each prospective member. In fact the staff person who sold the membership to *** ******* is a long time, well respected employee of ours. She is very thorough. We have attached a copy of the membership agreement. Also you will find attached a copy of our acknowledgment sheet, which is signed using pen and paper. We have no record of calls that she made asking to cancel her membership. We do have 1 call from her dated July 24, 2023 inquiring about relocation. She was told to send in two valid proofs of move but we never heard back from her. We, however, attempted to call her regarding her past due balance no less than 70 times (call log attached) and was still unable to contact her. It seems that she is trying to create a narrative that makes us look like we did something wrong. That is definitely not the case. Her account was sent to an external collections company, whom we have no control over their behavior, after not paying for her membership for 90 days.