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Business Profile

Auto Repairs

Hawk's Auto and Cycle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    GROSS OVERPRICE -owner charged me MORE THEN DEALER and work they charged was NOT done. On 5/3/2024 picked up my Harley bike. A week prior got a verbal quote for engine oil change and rear brake pad install from owner for up to 300. They gave me an invoice for 677…big surprise! I provided owner a copy of dealer estimate for same service at cost of 400. I attempted to resolve and I told him I would pay dealer cost and he tossed dealer estimate back at me. He said he would only reduce to 600. He stated he don’t care other people prices. I had no choice and gave him credit card. He then handed me the receipt to sign and amount he charged was 618. I specially ask if he checked my tires. He answered yes. I checked tire pressure and was 14 and 22 psi. Besides visibly seeing rear brake pads were put on I don’t believe they did the service they claim. When I tried to question his invoice and work he seemed agitated and told me to take bike somewhere else. Customer service had totally left the building. I now must spend more money to have bike checked out.

  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my motorcycle to this shop for a new front tire. When I got back home I noticed my custom valve cap missing, when I confronted the owner he acted as if I was the one in the wrong then pulled out a pile of valve stem covers for me to sift through. Upon further inspection when I got home I noticed an 11 inch scratch on my saddlebag. I confronted the owner again and he told me prove it and then told me I'm not allowed at his shop anymore. After placing a Google review on the business his online response was to say I have mental problems. All I want is the damage fixed professionally and an apology for insulting my mental health in a public forum

Hawk's Auto and Cycle is NOT a BBB Accredited Business.

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