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Business Profile

Heating and Air Conditioning

Quality Mechanical Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had HVAC unit installed and job was incomplete. There was some sealant/caulk around the connection to the house that was knocked loose that should have been replaced and was not. **** *. claimed this didn't happen, but he was not there.

    Claims that it was too cold to calibrate the unit so I cannot use it until calbrated??? Heat and air???

    I asked for demonstration on how the system worked and I got "there's a manual on your counter."

    Warranty? Is that in the manual?

    It is pretty simple that I want a system that works with customer service that is respectful. **** * is not respectful and is condescending.

    Business Response

    Date: 05/24/2023

    5-24-2023

    On May 19th our service manager ***** * and service technician ***** * went to ****'s home. We did the air conditioning system final start up and resolved all the other items listed in the complaint. We needed the outdoor temperature to be warm enough to properly set the charge on the AC system. We resealed around the area the caulk had come loose, We fine tuned the charge on the air conditioning system, tested the auxiliary heater, We went over the operation of the system with ****, and gave copies of the warranty to ****. We registered the Lennox system for the 3 year labor and 10 year parts warranty. We will receive a copy of the warranty from Lennox. When we receive the warranty certificate we will send a copy to ****. We also returned on May 23rd to replace a defective condensate auxiliary safety switch. To my knowledge we have resolved ****'s concerns. I'm sorry for the poor communication you received. I have discussed this complaint with **** * and our installers so this doesn't happen again. I always want our customers to have a good experience from start to finish. If there are any other issues please contact me. 

    Sincerely,

    **** *

    Quality Mechanical Services

Quality Mechanical Services is NOT a BBB Accredited Business.

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