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Complaint Details
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Initial Complaint
06/02/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On feb 26 I went to the bank to withdraw my ppp loan but got denied and was asked to bring the paper work but the lady over the counter still insisted that they wouldn't give me access to it.. now its over 5 months and the money is still in the account.. Are they now saving my money without my concert....Business response
06/09/2021
Business Response /* (1000, 5, 2021/06/03) */ This has been an ongoing situation for several months regarding what we believe to be PPP fraud. Our actual member has been contacted by us but we continue to receive phone calls and emails from an unknown source claiming to be our member. We have confirmed with our member that he has not called nor emailed and we did confirm that again this morning, June 3rd. After receiving multiple emails to internal staff threatening legal action, again our member confirmed it was not him, I instructed the perpetrator to have their counsel contact our legal department and that we were breaking off all communication. We have good intel that this is a scam or some other fraudulent activity being perpetrated against our member and we are simply working to protect his identity and account information. This has been reported to Fin Cen as potential fraud and we are holding funds until advised otherwise by the Fed. Consumer Response /* (3000, 7, 2021/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still went back to the bank telling them it was my brother that called out of curiosity Holding my contract/paperwork for the loan.. What intel could he be talking about. Or their own fraudlent activities going on in the bank
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Contact Information
Business hours
Today,8:00 AM - 4:30 PM
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 7:30 AM - 5:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.