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Business Profile

Tree Services

The Davey Tree Expert Company

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Davey Tree Expert Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 38 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contracted Davey Tree Co. to cut down and remove tree. They started the job June 6th cutting down 2/3 of the tree, living limbs on the ground, but then stated they could not return right away. The job was not completed until June 30th. All this time limbs lay on and crushed the bed of pachysandra. In addition, they broke the invisible dog fence. They said they would repair pachysandra and reimburse for the repair of the fence. Fine. But, Davey never returned - did nothing. I sent an email on July 19th restating the issues and requesting resolution. Received an acknowledgment - someone will call. No call. Sept comes and I receive a bill. Call - sorry, someone will call. No call. December comes-without any communication from Davey I receive a collections notice. Call main office - "our error - will hold collections - someone will call - here's the case number." Collection notices keep coming. Month later the local district manager calls - "yes we dropped the ball". "Credit issue not in my hands." Still nothing has been done to rescind unwarranted placement in collections. Not that it really matters but I had used this company for 20+ years. Never an issue before.

      Business Response

      Date: 02/28/2023

      I have been in
      communication almost weekly since the case came to my attention about 6 or so
      weeks ago. It appears two of my reps who managed his account juggled his issue
      and never resolved his concerns. In the meantime, the client didn't pay and
      calls from the office were not returned so he went to collections. Once
      collection got involved, he called to dispute the invoice. He has been upset
      that we were not resolving this issue fast enough. After several calls I was
      able to come up with a resolution. As part of the agreement, we removed him
      from collection, gave credit on his invoice for a dog fence he claims we
      damaged and agreed to replant some ground cover that was damaged as part of the
      tree removal. Attached is a copy of my last recap of our agreement and
      conversation closing the loop on this case.

      Please let me
      know if you have any other questions.

      Best,

      ***** ******, CTSP, ISA
      Certified Arborist, TRAQ | District Manager
      The Davey Tree Expert
      Company|

       

       

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