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Business Profile

Tree Services

The Davey Tree Expert Company

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Davey Tree Expert Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 12, 2022 I approved a written proposal from "The Davey Tree Expert Company" to remove 10 trees and prune 2 other trees from the rear area of my residential property at a cost of $3,200. By June 10th they had not been in touch nor started the project and had not completed it as of July 7th. On or about July 15th I returned home to find that about 50% of the lawn area where they worked was destroyed. I notified them of my concern but as of August 19th, they had not yet repaired the damaged area. I agreed for them to aerate and seed the lawn as a solution, which was done. As of today, the lawn has not begun to grow back so I now believe that it will need to be sodded, which I had previously expressed to them. I have paid $2,700 of their total invoice in anticipation of the lawn being repaired. Davey has now threatened a collection effort of the $500.

      Business Response

      Date: 11/07/2022

      Thank you for letting us know.  I spoke with the sales arborist that sold this project and he is going to reach out to the client today.  The sales arborist and I are going to visit the property early next week to take a look.  I will send our response after visiting the property. 

      ***** *******, CTSP | District Manager
      ISA Board Certified Master Arborist IN-*****
      The Davey Tree Expert Company 
      531 Woodycrest Ave., Nashville, TN 37210
      P: 615.254-8733 | F: 615.254.5060

    The Davey Tree Expert Company is BBB Accredited.

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