Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid-March of 2025, a representative from Window Worx visited my home to see what I needed. I showed him our bathroom and the wall where we wanted to add a window. At that time, there was not a window in the bathroom. On March 17, I received a quote and failed to study it. On April 29, I signed the quote and found out later it was written up for a replacement window instead of a new installation. Not a big deal as our contractor would just need to buy some additional items for a new install. But it did show a lack of attention on their part. When I placed the order on April 29, I paid a $250 deposit. The window was delivered June 4 and I paid the $250 balance on that day. To me, the window looked great and I told them so. However, once our contractor looked at it, he noticed that it was not a standard window. Instead, it had extra molding on the exterior which would extend beyond the siding of our house and did not match any other window on our home. I contacted Window Worx and sent a picture showing how it wasnt a standard window. On July 31, I received a call from ******. He said he had talked to the owner and it was agreed that I would be getting a refund for half the cost of the window. The full cost of the window was $500 and thus I would be receiving a $250 refund. I still have not received the refund and for the past three *****, ****** has not returned any of the five calls I have made to him. I have been cordial and patient, but I dont know how else to get what ****** said I would get. I would like BBB to intercede on my behalf to see if the resolution ****** and I agreed on can be finalized. I have attached photos of the window I received and of a standard window.Thank you!

  

  Business Response

  Date: 08/26/2025

  ****** issued 8/26/2025.

  Customer Answer

  Date: 08/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Window was installed (replacement) on August 18, 2023. We paid $400 for the window. During the installation, the installer broke the inside trim and outside trim. We were promised by "***" at Window Worx that the owner was replacing all free-of -charge.
  After about a week with our new window, we noticed the outline of a square in between the double panes (during a foggy morning, it was clearly visible). I alerted "***" who promised they were ordering a new window for us immediately. That was over 6 months ago.

  

  Business Response

  Date: 03/22/2024

  We have attached the invoice for the work completed for this customer. We attempted to schedule a date to come back out to replace the glass and assess any damages, but due to the nature of our business, the appointment had to be rescheduled. The customer was contacted, but was not happy and basically refused services at that point. We are mostly confused because as the customer states, this was over 7 months ago and we have not had any contact or communication from her since then until now. She left a bad google review as well (our only one). We would be more than happy to refund the amount on the invoice.

  Customer Answer

  Date: 03/22/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have attached the text messages between Window Worx and me to this rejection. *** texted me on September 14, 2023 apologizing for the damage and the rude behavior of ****. He said a new window and pieces were being ordered and we would get a call when it came in. I responded "sounds good. thank you" on the same day (9/14/23). I sent another text on March 13, 2024 copying the text they had sent me 6 months earlier and asked for a reply. My phone number has not changed. The number from which the WindowWorx texts were coming was *************

  I want a full refund sent immediately. 
  
  
  
  Regards,
  
  
  
  ***** *******

  

  Business Response

  Date: 03/25/2024

  Again, I apologize for any miscommunications, but apparently somehow scheduling was misinterpreted. Our online payment system unfortunately will not allow for us to electronically send your refund since it is older than 60 days, but I will be mailing out check #2857 in the amount of $224.00 for the full amount paid on your final invoice. Also, we would like to note that we no longer have text messaging access to that number, as it is now landline/office phone so we did not receive your text earlier this month as you stated. You should receive your check in the mail within the next day or so.