Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an Airstream with a damaged tongue. Progressive Insurance is refusing to total the unit, and forcing me into a repair that drastically damages the value of my unit. To prevent even WORSE damage to the value of my unit I am trying to ensure three things:
  
  1) that the repair on my RV frame is performed by a certified Lippert professional welder.
  2) that the part used will be an OEM part
  3) that there will be no visible representation of the repair having been done
  
  This comes after a nearly two year battle with Airstream over sloppy construction, low-quality products, unsafe production practices and an RV that has been FALLING APART, and Airstream has refused to buy it back from me. Now that it is damaged from an incident, they are refusing to communicate with me regarding pertinent details of the repairs, have made themselves the only POC for Lippert's repair personnel, leaving me completely in the dark regarding what exactly is going to happen to my RV.

  Business Response

  Date: 03/20/2025

  Airstream, in collaboration with Lippert and Progressive Insurance,
  are working to provide the requested information for Mr. *******. Currently, the
  Pottery Barn Trailer is scheduled to have a representative from Lippert replace
  the  A-frame with a newly manufactured
  piece that is the same as new units that are being built. It is our collective expert
  opinion that these repairs will meet and exceed the safety standards of a newly
  manufactured unit. As for warranty items, Airstream Inc. has not been provided
  with the opportunity to help resolve the concerns of Mr. *******. Outside of
  the initial warranty concerns, this is the first opportunity we have had to
  provide service and develop a repair plan. We intend to uphold the warranty
  that has been provided to Mr. *******. While these repairs will not guarantee
  that he does not have additional issues throughout his ownership, our warranty
  will continue to support issues that might arise, and we will continue to support
  Mr. ******* in his ownership. 

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We picked up our brand new airstream from Greensboro Blue Compass on January 10th 2025. On day one the brakes failed , next the heating failed, the Alde system and other installation work performed at their shop also failed.
  We could not get any assistance or support from Blue Compass Greensboro.
  We took it to a Blue Compass in Tampa and after a few days they were able to find the problem. However, less than 36 hours later the electrical caught fire in the RV. Now airstream towed the trailer to BC of Tampa.
  We have no place to stay, no answers or possible solutions to any of the problems this created. There has also been an overall lack of empathy or caring for their. Customer.

  Business Response

  Date: 01/22/2025

   We are certainly sorry to hear about the
  issues with the ******* Airstream Classic 30RB purchased through Blue Compass
  RV in Greensboro North Carolina. We have been diligently working with our
  partners at Coach-net to transport the unit from the customer’s campsite to the Tampa dealer for evaluation. Airstream will determine next steps after further
  evaluation by the Airstream of Tampa and communicate this directly with the ******. 

  Customer Answer

  Date: 01/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  It appears Airstream is trying to push the accountability and responsibility onto Blue Compass. While it is accurate we purchased the RV from Blue Compass, they are an agent of Airstream. Airstream obviously depends on dealerships to sell their product. 
  Our airstream arrived at the dealer ( new from factory) , the dealer installed a “ lift” kit, bike rack, and an anti sway kit on the trailer. Upon driving away from the dealership the problems began. We have had at two weeks and of that time have not been able to use it. It has been dangerous to move. 
  Airstream has been hands off and we have had to bear the stress and choas of this situation. They have been non responsive. Not one person from Airstream has reached out to us, cared whether we were okay or if there had been an accident. Basically, the RV without brakes is a weapon on the road. 
  does it matter that we bought from BC? 
  I think that the fact it is Airstreams product would be very important to them.

  The fact is, Airstream does not know where, when or how the issue begin and does not want to know anything about it.

  Additionally,*** ******* stated he arranged for a tow truck to pick up the unit. The tow drivers were not on time and came WITHOUT the proper equipment to tow it. After a bit, we ended up towing it ourselves to Blue Compass, once again baring the stress, fear and responsibility .

  Is Airstream going to step up and acknowledge any responsibility? What about the stress and hardship we have gone though the last two weeks?
  
  
  
  Sincerely,
  
  
  
  ******** *****

  Business Response

  Date: 02/04/2025

  While our dealer body and Airstream Inc are separate entities, we have worked out a compromise with the customer regarding the originally purchased Airstream Classic. We look forward to working with the customer on his new Classic. 

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new Airstream Rangeline RV from Blue Compass RV of Greensboro in February 2023 for $136,000 and defective since then with 10 service visits for the same heating and battery charging issues. Serviced continuously from April to October 16th, 2024 (172 days) without resolution but became mold infested with roof leaks. Picked up on Oct 16th, the same issues that recurred the same day. Returned 23rd October and serviced without resolution of issues yet again. Now being asked to take it back for its 11th service visit to Blue Compass RV of Greensboro NC to replace the entire heating system and again service the battery charging system. Airstream refuses to discuss warranty extension, trade-assist program for a new working RV, and buyback. Asking for a buyback (purchase price + finance interest), travel reimbursements (6400 miles) for service only, cost of alternative lodging, cost of lost wages, cost to upfit the Rangeline with alternative means to keep the unit cool in the summer and warm in the winter because these systems have not functioned properly since purchased.

  Business Response

  Date: 11/04/2024

  Good morning,

  Airstream and the Godwins have successfully addressed their concerns and kindly request the closure of this case.

  Customer Answer

  Date: 11/04/2024

  Awaiting legal documents to dissolve our dispute.

  Business Response

  Date: 11/11/2024

  Hello, 
  
  I would like to inform you that the issue involving the Godwins and Airstream has been resolved between the owner and Airstream. We are currently collaborating directly with them to ensure the resolution is effectively implemented.

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new Airstream Interstate 24GT E1 on March 29,2024
  
  It was sold as a package that would have a "powerful off-grid camping experience as per their website description. Per website it had 300 watts of solar for extended off grid capabilities. The dealer said it could be plugged into any 110 outlet to charge. None of this is true!
  
  Since purchase we have not been able to spend a single uninterrupted night in it due to multiple systems failures. The entire E1 system from the timberline heating and hotwater system, to the Volta Power system, to the solar system, to the 110 and 30 amp shore power has been a complete failure. With multiple failures of each system.
  
  Solar the panels on the van look like they are 15 years old. They are cracked and have white line thru them. I called airstream support on this and they said results will vary and were no help. Best incoming charge I've got in Florida sun is 187 watts out of 300 where others have got 280.
  
  Volta system has lost 2 belts so far. There are rolling power black outs. For example blinds or AC system won't turn on. Have to reboot volta several times. It will only successfully plug into a 20 amp 110 non GFI. Plugged into 30 amp it trips the 30 amp breaker everytime. We have to pull back to a 25 amp in the volta to make it work.
  
  Timberline has gone out twice. The screen jut flashed and doesn't respond to touch. So no hot water or showers.
  
  AC system is a nightmare. Will only bring down temp in van by about 6 degreees. Taken it to service twice and they said it was operating find. So if it is 86 our. Best in the van is 80. if it is 92 best inside van is 86 degrees.
  
  I callled support and even offered to bring the van to Ohio for diagnosis a month ago. stating not able to use in 4 months ownership. They stated best they could do is look at it in Late Octover or November. I ask that they just look at and tell local dealership what to do. But they wouldn't even do that. Phone support has been nonexistent.

  Business Response

  Date: 08/21/2024

  Hello ********,
  
  This correspondence serves as a formal response to the email received on Monday, August 19, 2024, concerning BBB complaint ID ********.
  
  Airstream wishes to formally address the complaint submitted by Mr. ***** ********, the owner of a 2023 Interstate 24GT-E. As of the week of August 12th, Mr. ******** delivered his unit to our dealer, Blue Compass of Tampa, for an appointment scheduled on August 16th to address the items specified in his letter. Currently, Airstream and Blue Compass of Tampa are collaborating to diagnose and troubleshoot his claims to verify all concerns and ensure that we have addressed all items on his list.
  
  Airstream is fully committed to providing assistance and ensuring that repairs are done per the terms outlined in the warranty guidelines. Airstream will continue to support the dealer in expediting authorization and supplying the necessary parts to facilitate the maintenance of Mr. ********'s unit.

  Customer Answer

  Date: 08/21/2024

  
  
  Complaint: ********
  
  
  
  I appreciae the quick response. But it really doesn't address any of the issues and only promises more of the same thing I have already been going thru. I have already had my Airstream at this dealership 5 previous times for all the exact same issues. I speak highly of Blue Compas Airstream of Tampa. This is not their fault as they are only allowed to do what Airstream the manufacture allows them to do. I've tried to talk to airstream manufacture support twice about my issues and got a rep named Kevin but zero help other than take it to a dealership for more of the same. Hence filing this report. I've talked to Volta who blames a lot of the issues on Airstream manufacture. In the end Airstream is the manufacture and is responisble. Also Blue Compas Airstream Tampa has been waiting 4 1/2 month for parts from airstream for some warranty items like our bathroom door replacement. 

  The Solar panels were all delaminated and should have never been installed by airstream. I've complained about them from day 1 of ownership. That is why they are not working correctly. 

  The elecrical side. Volta pretty much blames Airstream. Airstream seems to think Volta is at issue. I have been saying from day one that there are multiple issues and not just one party at fault. But Volta does not listen and I can't get airstream manufacture to even talk to me. I have a very detailed account of all the issues that I need someone from Airstream the manufacture to talk directly to with me about so they can fully understand them. It appears something is causing a surge that is causing some of these issues and might be even what has also caused the timberline system to malfunciton for the 2nd time. It won't even plug into a 30 amp connection. There is a Belt issue to the alternator that charges the E1 system that keeps blowing. Last time it caused damage to the radiator fan system. I need someone from airstream manufacture to talk to me and understand the massive ammount is electrical issues I have been having so they can direct and approve what needs to be done. It might be that the whole volta system needs to be replaced and start over again. Also all this is not fair to me. 5 months and I haven't even used the Airstream. most other components like the microwave, leveling system have never even been used. It is not fair as now I only have 7 months of warranty left. My warranty should start over since I haven't even been able to use it yet. 

  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 08/26/2024

  Hello ********,

  I would like to inform you that Airstream contacted Mr. ******** on Friday, August 23, 2024, to discuss his outstanding issues and complaints regarding Airstream. During this conversation, our Owner Relations associate addressed his claims to verify all concerns and ensure that we have adequately addressed all items on his list.
  
  As previously mentioned in my response on August 21, 2024, Airstream remains fully committed to assisting and ensuring that repairs are conducted in accordance with the terms outlined in the warranty guidelines. Airstream will continue to support the dealer in expediting authorization and providing the necessary parts to facilitate the maintenance of Mr. ********'s unit, which is currently undergoing testing at the dealership.

  Customer Answer

  Date: 08/31/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Airstream is doing nothing to address the claims or to solve the issues at hand. On 8/23/24 a person who identified as working for airstream named Josh did contact me. He didn't give a last name or even a Job title. He also refused to give me anyway to contact him other than going back to the airstream website and opening up a support ticket. He promised to get back to me on 8/19-8/20 and never did. I have images and video evidence I could send that would help diagnose the issues. But airstream doesn't even seem interested in obtaining this info. 

  Airstream is not doing anything to expedite parts or repairs. In fact in my conversation with Airstream of Tampa on Friday 8/30/2024 they still had not even received authorization from Airstream to investigate why the E1 system is throwing drive belts to the alternator which is likely a bad pulley issue or a bad pulley allignement issue. There is no way to even properly test the E1 system without this first being fixed. My coach has been sitting at Airstream Tampa for over two weeks now waiting on this authorization. There has been no contact with airstream tampa from the manufacture about when the replacement bathroom door that we have been waiting for 4 1/2 months for will arrive. The only thing that has been accomplished in has been a software upgrade to the Firefly system and they imporperly tested the solar panels. Nothing has been done on the timberline system. Been told by Airstream Tampa they are communicating with a Christina Hayslett about the issues. I have not heard from her at all. Airstream saying they are working to expedite things is just a false statement. 

  The incorrect testing of th solar panels: As stated in the original complaint. The solar panels are heavily delaminated. It was my first contact with Airstream support when I bought the unit. All you have to do is get up on the roof and take a picture and see. they should have never been installed in that condition. The ONLY test that has been done is if the panels are putting out enough volts to satify the Volta system requirements. That is the incorrect way to test them and will never address the issue. Solar industry standars are that properly functioning solar panels output during peak sun (which we have plenty in florida) should be a 0.8 output of solar panel wattage. 300 watts of solar panels in peak sunlight should be producing approx 240 watts. I belong to a facebook group called Airstream Interstate which is over 3000 Airstream interstate owners. When asking other owners about their systems they are reporting 220-240 watts during peak sunlight which is slightly below Industry standards. One owner in my area is reporting 280 watts which is outstanding. Most my documented readings are in the 120 watt range per the Victron app. I've never seen anything anywhere close to 240 watts which is the industry standard. So clearly there is an issue and anyone that would look at the panels on my roof that knows anything about solar can see why they are underperforming. 

  I have long stated there is an elecrical issue that goes beyond the Volta system in my Coach. Just plugging it into shore power for 2-3 days will not test or find the issue.That is how my coach is tested each time I bring it in which is incorrect and the same problems exist over and over again. Dozens of Airstream Interstate owners are reporting on the facebook group website that they Volta update is not solving the issues which is to be expected. Airstream needs to communicate with the owners directly that are having the issues. 

   

   

   

   

   

  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2023 Airstream Flying Cloud 25FB on October 25th, 2023. We began to notice the bedroom area smart TV speaker started to sound bad. We contacted Airstream and they sent a replacement TV for us to pick-up at Great American RV in DeFuniak Springs Florida. After returning home with the TV, we noticed it was not a smart TV. We contacted the rep at Great American RV who attempted to get us the correct replacement TV. We were notified by the rep that Airstream was refusing to replace the TV with a smart TV. Airstream stated that our camper model did not have smart TV's installed. This is an untrue statement because both TV's in the camper are smart TV's. It is also on the buyer paperwork we received stating the camper came with smart TV's. We are wanting Airstream to replace the TV with a smart TV.

  Business Response

  Date: 08/13/2024

  We are sorry to hear about the experience you had replacing the TV in your 2023 Flying Cloud. I will have a representative reach out to arrange to get the TV we are currently using in our new units. While our 2023 models did not initially come with smart TV's, we believe yours was built at the end of the model year and the new model tv's were installed. We will get this taken care of. 

  Customer Answer

  Date: 08/23/2024

  I received a replacement TV. Thanks for the help.

• Initial Complaint

  Date:06/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an Airstream Range-line in May 2023 and has been constantly in the shop for service and recalls. A few weeks after our purchase we took a road trip and ran our generator then smelled fuel leaking. Our generator had leaked multiple gallons of gas. Being the vehicle was only a few weeks old we reached out to the dealership. They did nothing and didn’t reply for days. Leaking fuel is a massive health and safety issue. Airsteam ignored it completely. We then found out there was a recall for the generator fuel clamp but we were never notified. The dealership blamed Airsteam HQ for sending the vehicle like this with the issues. We had to delay our business trip and drive to drop our vehicle at a Las Vegas Airsteam to “fix” the leak. We spent thousands on hotels and cabs as it was our main car and place to sleep. This is less than 30 days after our purchase. We then found out that our vehicle was never involved in the recall which is concerning on so many levels. Fast forward to March 2024 we receive a recall for the computer Firefly system. We waited weeks to get it fixed then found out a serious issue. Now that our computer system is “working” it said that do not Enable without ensuring it’s safe. It could cause injury or death. When you read a message that says death this serious! Our vehicle is still in the shop. We had to cancel multiple business trips costing us thousands. We have wasted time and money trying to resolve this issue while communicating to Airstream HQ. They are not responsive. They are not helping to solve these serious issues. We’ve made multiple attempted before reaching out to the BBB. As a military combat veteran, I purchased this vehicle to help me reduce my stress and travel. Not create more stress in my life. My wife and I are pregnant with our first child and I have tried tirelessly to solve these problems. We are grateful with whatever support you provide to help our family move on from this nightmare.

  Business Response

  Date: 06/24/2024

  We are sorry to learn about the difficulties experienced with the Airstream Rangeline purchased by the owner. Airstream has been collaborating with Southland RV regarding the generator issues that arose on May 24, 2024. During this period, we have given priority to acquiring the necessary parts and providing technical support to their team.
  
  Regarding the Firefly recall mentioned in the letter, I would like to provide clarification that it was a Service Bulletin issued for improvements and updates identified within a specific model. Service Bulletin 199 was issued to implement a series of software updates for communication components like the Firefly. Additionally, concerning the Warning screen highlighted in the BBB complaint, I would like to stress that it functions as a safety measure to alert owners that the unit should not be stored in an enclosed space with the generator running. Another safety feature implemented by Airstream is that if the AGS is activated and the owner starts the Motorhome engine, the AGS system will automatically disengage to prevent the unit from being stored in an enclosed area with the system inadvertently left on.
  
  Throughout this process, we have given utmost importance to securing the necessary parts and offering technical assistance to the team at Southland RV. Despite the challenges encountered surpassing our initial expectations, please be assured that we are fully dedicated to resolving the issue promptly.
  
  I am writing to address the previous incident regarding the fuel line leak on the Onan generator, which was successfully resolved in July 2023.
  
  On July 12, 2023, *** **** informed us about the incident, and our dealer, Airstream of Las Vegas, promptly addressed the issues with the leak, ensuring that the generator was functioning as intended. Subsequently, Airstream was notified by Cummins about a recall on the Onan generator due to failed fuel clamps.
  
  Following the repairs, we recommended that the generator be inspected by Cummins in North Las Vegas. An appointment was scheduled for the next morning, but unfortunately, it seems that the owner was unable to attend. At that time, we strongly advised having the generator inspected to verify that it was operating correctly after the repairs carried out by Airstream of Las Vegas.

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Airstream Inc. manufactured a 2017 Bambi 16’ Sport travel trailer with a defect. I purchased the Travel Trailer, in 2017, from North Trail RV Center in Fort Myers, Florida. Also known as Airstream of South Florida. The trailer developed a water leak in less than two years. The “five rivet” dealer, North Trail RV Center, failed to stop the leak and because of the water damage, the floor needs to be replaced. I notified the dealer when I discovered the leak. I took the trailer to them to have it repaired. They failed to stop the leak. In an email, they thanked me for sending pictures and videos of the leak. They apologized for not finding the leak and told me the leak had been noted for warranty purposes. On June 10, 2023, I returned the Travel Trailer to North Trail RV Center. I requested the service staff to inspect the floor of the trailer because it felt soft when walking on it. After inspecting the travel trailer the service staff informed me the floor was so damaged by water that the flooring would have to be replaced by the Airstream at their manufacturing plant in Jackson Center, OH. Further, they said the water damage was not covered under the Airstream warranty. To this day, my Travel Trailer has an unrepaired water leak that occurs when it rains. This is a leak the “Five Rivet” Airstream Dealer failed to stop. As a result of the failure to stop the water leak, my Airstream Bambi was damaged. I lost the resale value because of the water damage. Secondly, maybe most importantly, I lost the joy of being an airstream owner. I would like Airstream to repair the floor damage at their expense including shipping and returning the trailer from their plant in Ohio. In the alternative, I would like them to purchase the trailer from me at a fair market value for a trailer with no water damage.

  Business Response

  Date: 04/11/2024

  We are certainly sorry to hear about the issues with *** **********
  Airstream 16 SPORT 2017 purchased through North Trail RV . We would be happy to
  arrange an appointment with our service department so that we can help get this
  issue taken care of. Unfortunately, due to the age of the unit, we will not be
  able to provide warranty coverage as the sealants were out of warranty at the
  original date of the issue.
  
  In relation to the dealership, we would like to inform you
  that we have reached out to the dealer and conveyed the information provided
  your documentation. As our dealership operates independently, we are only able
  to provide comments regarding our warranty. Any other arrangements will need to
  be provided by the dealer. 

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The refrigerator always has given us problems,going off on us,spoiling our food,meat etc.making a mess while trying to have a nice vacation,also the fans stop working several times and it wasn't the fuses,we've had it maintenanced and taken in to shops several times.We purchased our 2020 Bambi 19ft. In 2019,we purchased a new battery and still problems.we bought it at Camper Clinis in Buda Texas.

  Business Response

  Date: 03/18/2024

  We are certainly sorry to hear about the issues the Landaverde's
  have experienced with their Airstream 19’ Bambi purchased through Camper Clinic
  II in Buda Texas.  We have been in contact
  with the dealer to investigate the situation the owners have experienced with
  their refrigerator and a member of our Owner Relations team has reached out to
  the owner. We look forward to helping the owner get resolution of the issues
  through the dealership. We encourage the Landaverde's to reach back out to us
  either via email or phone to discuss and set up a service appointment with Airstream
  of Austin to resolve this issue. While the refrigerator is currently out of
  warranty, we will do what we can to help resolve the issue so the owners can enjoy
  their Airstream. 

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought an Airstream (new) comper in 2021. Then we got it home and the bathroom had fallen of to the floor. We finally got Airstream to fix it. We went on a one and a two night camping last year. Now this year (2023) the range was recalled, but Airstream has not fixed it yet. We got put off by the folks in charge and will not fix it. This makes two years our camper has been torn up.
  Is there any way you can help us? I understand that there is federal law against cheating old people. I am 85 and my wife is 77. Could you get Airstream to help us?

  Business Response

  Date: 07/11/2023

  We are certainly sorry to hear about the issues with
  the ******’s Airstream 2022 20’ Bambi purchased through Southland RV. I have personally
  been in contact with the dealer to follow up on the customer’s concerns. At
  this time, we have been informed that the recall has been taken care of and
  there were no further concerns that this point. I am confident that Southland
  will be able to provide service for any further issues the ******’s might have
  with their Airstream. Unfortunately, due to the nature of a travel trailer,
  some travel to a dealership might be necessary during the ownership of the
  unit. We do provide a limited 3-year warranty when these types of issues pop
  up. There is also yearly maintenance and service that needs to be performed. Travel
  to and from the dealership will be a necessary part of owning any type of
  vehicle or travel Trailer. 

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

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  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

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  We bought a 2020 Airstream Nest in May of 2020 from South Bay Airstream. That very first night we noticed the first and continuing issue with water leaking in the front window (photo attached). We also noted rusted metal parts and the sink looked like an abrasive had been taken to it. We also were missing the sink cover. I immediately emailed the dealership and they passed me to warranty services. They had us drop the trailer off in Fairfield after the weekend for repairs. After several weeks, it was redelivered. At some point, we were sent the cover for the sink. It didn't fit! The sink, which look damaged, was clearly not the correct sink.Also by then, the bluetooth lights inside wouldn't work, the outside trim around the center of the camper was deteriorating (photo attached), the seal for the bathroom fan was dangling, the awning lights weren't all working. We took the trailer to OC Airstream for repairs in Oct of 2020. We used the camper one weekend in Nov and dropped it off where they told us to which was on the sales lot. Weeks later we asked for status and they said we had the camper. They had lost the camper for weeks, and just left it on the sales lot! Finally in ~ Feb, we got to pick it up. At that point, we had owned the camper 9 months and it had been at airstream for 4 months of that. We went camping soon after and got to the campsite to find lights dangling inside the camper (see pic), we also noticed it was leaking again. So we took it back to OC. it was there from early May 2021 through July 1st. Went to pick it up, they had lost our keys! Now it's at Airstream of VA for a third case of leaking window. It took months to get it in and we warned of the leak and it is real bad, see pics. The inspection showed potential damage in the wood, cushions, fabric walls, curtains even the fiberglass has a crack from water damage.
  
  It has been in for service 4 times, the leak never fixed and now trying for a third time. This is a lemon that we cannot enjoy!

  Customer Answer

  Date: 12/27/2022

  Yes there is a warranty.

  Business Response

  Date: 01/02/2023

  We are certainly sorry for the issues Mr. ********* has
  experienced with his Airstream Nest purchased through South Bay Airstream Adventures.  Our representative, **** Fleming has been
  working with Airstream of Virginia to provide any parts and help that may be
  needed from our factory for the repairs of the Nest. We will continue to stand by our product and work to get the
  unit repaired and any of the parts damaged from the water leak repaired or
  replaced. We will be following up with Mr. ********* and the dealer to ensure
  that all repairs are made in a timely manner in accordance with our warranty
  policy. 

  Customer Answer

  Date: 01/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the Nest I purchased is a lemon. This is the THIRD time I’ve been told by Airstream that they will make repairs to my nest. Each time they assure they will fix it and they are unable to fix it. As it is a lemon, the trailer should be purchased back from us. 
  

  The reason they can’t fix it is because it is a design issue. They are not going to re-design the trailer and provide me with a new design. They cannot fix it. They are simply trying to wait out the warranty and leave me stranded with a lemon. I will not accept that. 
  
  
  
  Sincerely,
  
  
  
  ***** *********

  Business Response

  Date: 06/19/2023

  Good Afternoon, 

  Again, we do apologize for the issues *** ********* has had with his Airstream Nest. We are here to stand by the product and repair it as it should have been repaired at our dealership. We request that we have one last chance to get this taken care of at the factory. We are in contact with *** ********** so that we can arrange to get this taken care of. Thank you. 

  Customer Answer

  Date: 06/20/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  you have already had three opportunities to fix the issue. The trailer has been in airstream’s possession for nearly a year of time in the three years we’ve owned it. By any rationale persons judgement, you have had your chance to repair and failed at it. This trailer is a lemon! If airstream is confident in the product and their ability to repair it, let them take the risk. Buy us out, fix the trailer and then sell it. That’s the fair way. 

  **** contacted me with the same message saying they’d take to factory to repair. Has yet to respond (after about two weeks) to my email back. 
  

   

  
  Sincerely,
  
  
  
  ***** *********

  Business Response

  Date: 06/30/2023

  This 2020 Airstream Nest has been transported back to our facility for repairs. It will then be delivered back to the customer when it is complete. 

  Customer Answer

  Date: 06/30/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  This is 4th attempt at a repair. They’ve had the trailer for almost a year of the three years we’ve owned it. That is embarrassing for them. They should own up to their bad product and buy me out. I am now considering legal action.
  
  
  
  Sincerely,
  
  
  
  ***** *********