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AAA East CentralThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for AAA East Central's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 32 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/03/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is regarding to a bill we received from AAA. On 4/2 my wife got into an accident roughly a little over 100 miles from home. We used our AAA service (first time member) to have her car towed home. Later that month on 4/26 my truck broke down on the highway 184 miles from home. I called the 800 number on my AAA Premier membership card. I explained my situation and specifically asked if this tow would be covered. They asked for my location (mile marker) and they figured it out directly to our home address. They clearly said “yes because it’s 184 miles”. Well two months go by and we received a bill for the tow on 4/26. I called to ask regarding the bill. The first person looked up my info and said I already used up first 200 mile tow on 4/2 and my 4/26 tow was 100 miles tow and the difference 87 miles billed at $7 per mile. I explained that the operator I spoke with (while broken down on the side of interstate) told me it’s covered. Then the person told me I could dispute the claim. About 8 days later an AAA rep called me and told me the same thing but I argued that one of your reps told me it’s covered then how can you back charge me this large bill? She went on to say it’s the paperwork we sent you. And went on to ask me did you speak to your home office while I was calling for a tow. I told her I don’t know who I was speaking to I just called the 800 number that is on the card you sent me. She said sometimes it takes a while for the billing to get processed throughout the system. And kind of said we’ll that why you need to read up on all the info before you need to use it. I took that as… read the fine print. In today’s day and age how could their “system” not be updated after 3 1/2 weeks later? Anyhow we hang up and the next day I called back to speak with someone different. They rep said you already have a case open and was assigned a claims rep. But she could request another dispute claim but never a call back and I tried to call them two more times about itBusiness Response
Date: 10/16/2024
Thank you for the opportunity to research the
member’s concern. We extend our apologies to the member for the issues that he
encountered.
AAA is a federation of motor clubs throughout North
America. Each motor club has their own territory, independent contractors, and
staff.
On April 2, 2024, the member contacted AAA roadside
assistance requesting a tow for his **** ****** ****** in Dublin, Ohio. AAA Club Alliance, an affiliate club,
provides service in that territory. Per Club Alliance, an independent
contractor was dispatched, and the vehicle was towed 137 miles to ******** ****, Ohio.
On April 18, 2024, the member contacted AAA roadside
assistance again requesting a tow for his **** ****
***** ** ************ Ohio. AAA Club Alliance also
provides service in this area. Per AAA Club Alliance, an independent contractor
was dispatched, and the vehicle was towed 180 miles to Cleveland, Ohio. Per the
member, when he called for service, he was told this would be covered in full
by his Premier membership. At that time, AAA Club Alliance would not have
billed the first service call to AAA East Central. Therefore, his membership
did not yet show the use of his Premier tow on April 2, 2024.
When roadside services are provided to a member by
an out of territory AAA club, the service is charged back to the member’s home
AAA club through the AAA National system. This charge back can take up to four
weeks to be posted to the member’s account, which was the case for the two
service calls on April 2 and 18.
Every membership renewal year, the AAA Member Guide is
mailed with new membership cards to AAA East Central members noting the benefits
and terms of AAA membership. The member is enrolled in AAA Premier membership which
includes one 200-mile tow per membership per year. All remaining allowable tows
for his Premier membership are up to 100 miles (a maximum of four road service
calls per member per year). Therefore, the first tow on April 2, 2024, was
counted as the member’s Premier tow and the second tow on April 18, 2024, would
have been covered for 100 miles only. A bill was sent to the member for $560.00,
which was for 80 miles multiplied by $7.00 per mile over mileage charge.
On July 22, 2024, the member filed a complaint
regarding the $560.00 charge. A representative from our Member Relations
Department contacted the member on August 1, 2024, to apologize and discuss his
concerns. The representative and the member discussed his membership coverage
in detail and was advised that his Premier tow was provided on April 2, 2024.
Therefore, we were unable to remove the $560.00 bill that he received.
After receiving the Better Business Bureau
complaint, a representative from our Member Relations Department contacted the
member on October 8, 2024. They again reviewed his Premier towing coverage. The
representative offered to bill the member for the first tow service of 137
miles rather than the second tow service of 180 miles. This reduced the member’s
bill to $259.00. He was appreciative and accepted the resolution. The member
paid the balance due on October 9, 2024.Initial Complaint
Date:09/18/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Am unable to get my local AAA office fulfill my order correctly.. I requested three different trip tins and none are correct..
I have requested a supervisor and keep getting sent back to my local office.. I had requested supervisor in Mentor six weeks ago and no response…
Don’t know what else to do..
If AAA doesn’t care about there customers, I will not renew my membership in the future..Business Response
Date: 09/20/2024
Thank you
for the opportunity to address our member’s concerns regarding a requested
******* from ********* *** ** ************ **, and bypassing many mountain
regions. We extend our sincere apologies for the inconvenience caused.
Despite having three different
******** with three different routes, not one had the route she was looking for.
The member noted that no one in the branch offered to sit with her and review
the route to ensure she was given the directions matching her requests.
The member was contacted by our insurance
business development manager, Lauren, who arranged an appointment with the Lyndhurst
branch manager, Tisha, on September 24, 2024. The member will be able to review the new
route in person with Tisha to ensure the ******* is prepared to the member’s
satisfaction. The member was thankful for this assistance.Initial Complaint
Date:05/01/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 1, 2024, I made a payment electronically for my car insurance premium to AAA, and unfortunately I sent it to an old account number (membership, not insurance). When I realized the mistake, I contacted AAA, and they said it would take about 3 weeks for the payment to be found and refunded, but in the meanwhile I had to made a duplicate payment to the correct account number so that my policy wouldn't expire, which I did. Today is May 1, and after visiting the AAA office in person and calling multiple phone numbers, there has been no resolution. They don't answer my calls nor reply to messages sent.
Initially, they asked for proof that the payment had been made. I provided them with the proof that my credit union said should resolve the issue, and no action has resulted. I am extremely frustrated and really need the money.Business Response
Date: 05/10/2024
Thank you for the opportunity to research the member’s recent
experience regarding her automobile insurance payments. We extend our apologies
to the member for the delay in locating the payment.
When the member advised her credit union to forward the
electronic payment to an expired AAA membership account, the AAA electronic payment
system could not attach the payment to that expired account. Unfortunately, the
payment was cycling until it could manually be connected to a valid membership
account.
On May 10, 2024, our AAA operations analyst, Dorothy, spoke
with the member and advised that the $571.00 was located in the system, and will
be sent to her credit union account within the next 5 business days. The member
was pleased with the resolution.Initial Complaint
Date:03/23/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I enrolled in AAA's club services in September of 2023. Since then, I have attempted to use their service in which I pay monthly for 3 times. All 3 times, we have been left stranded. On January 20th 2024, we attempted to use their services for a tow from Youngstown, OH to Parma, OH. Both times we called, we were met with very rude and unprofessional representatives. After calling the 2nd time that day, we were told that they refused to tow our vehicle because "they were not doing residential towing" that day. No where in the terms does it say that they can do that let alone, being unethical. The representative threatened to disconnect our call due to use being expectedly upset that we weren't able to use a service that we pay monthly for. We ended up paying $350 out of pocket for a tow. The following week, we filled out a Tow Reimbursement Form to get our money back. The first address we sent it to, which was a verified address by AAA was returned due to it being a no deliverable address. We then took the form and a copy of the invoice to their office in Independence, OH and personally handed it to one of their office personel who assured us we would see payment within 4 weeks. It has been almost 6 weeks currently with no reimbursement. We then attempted to use their service again 2 weeks ago for another tow. Again, we received no updates, and when we called, they said they had no record of our tow request. We ended up using our insurance roadside and got a tow. At this point, we want our monthly payments refunded that we have already paid due to a service that wasn't provided or refused, and we require our tow reimbursement of $350, which we have proof of delivering the form and invoice to the local branch. This company has taken our money and failed to provide service. If we do not receive any reimbursement or refund, legal action will be taken for fraud, and theft.Business Response
Date: 04/01/2024
Thank you for the opportunity to research our member’s
concern. Mr. ****** had difficulty with his vehicle on January 20, 2024,
at his residence, and called AAA for assistance. Due to severe weather and
poor road conditions in the area, the decision had been made to restrict towing
from private residences, so our contractor network was available for
emergencies situations where members were stranded on the road. Mr. ******
called back, again requesting his vehicle be towed. Unfortunately, weather
restrictions had not been lifted, as we were still attending to members
disabled on the road. Mr. ****** was advised that he could apply for a refund
if he received service from an independent contractor, which he did. He received
and completed the reimbursement form, attached the receipt and submitted the
documents.A representative from our Member Relations Department left a
voice message with contact information for Mr. ****** on March 25, 2024, offering
our sincere apologies for the lack of service and delay with his reimbursement. The
voicemail message included a request for a return phone call.
On March 28, 2024, another voicemail message was left for Mr.
****** explaining that his submitted reimbursement documents were located, and his
reimbursement was processed for the full $350.00 refund of his private tow. Mr.
****** will receive a check within 7-10 business days. Mr. ******’s concern
regarding the unprofessional manner in which his call(s) were handled by our
representatives was escalated. Also, after reviewing his membership, it was
noted that he has paid $61.18 in monthly dues, and we asked that he please
contact our Member Relations representative to discuss further.As
of April 1, 2024, Mr. ****** has not returned any of the phone messages.Initial Complaint
Date:01/23/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My car broke down and I called AAA to dispatch a new battery. I waited 6 hours and when the service provider showed up he tells me he doesn’t have the correct battery. The make and model of the car and battery needed is clearly relayed to AAA, but they choose to dispatch a service provider that doesn’t have the necessary equipment, which is there sole job and the only reason I have been paying a membership for over 10 years. They knowingly send out unprepared service providers.Business Response
Date: 01/30/2024
Thank you for the opportunity to research the member’s concern with his roadside service request in the AAA **** ******* *** *********. We extend our sincerest apologies to the member for the service delay and inability to provide a battery for his **** ***. Please note that the member’s home club is AAA **** ******** ***.
On January 15, 2024, the member contacted AAA for roadside assistance requesting a battery for his **** *** **. Unfortunately, service was running very delayed due to snow, ice, and poor road conditions in the area. Our AAA mobile battery technicians carry fresh batteries (less than 150 days after factory activation) to ensure our members receive the best possible product at the time of installation. Our independent contract stations stock a wide array of requested batteries but cannot guarantee availability given fluctuations in demand and supply chain issues. Therefore, AAA batteries are available for most but not all vehicles. We were not able to locate a battery for the member’s **** ***. After an over 5-hour delay, an independent contract station was dispatched to attempt to jump start his vehicle.
**** ******, a AAA **** ******* representative of our Member Relations Department left voicemails on January 25, 2024, and January 26, 2024, to extend our apologies and to discuss his concerns. Ms. ****** left her contact information and requested a return call. An email of apology was also sent on January 29, 2024.
Ms. ****** also contacted the member relations team of the member’s home club, AAA **** ******** ***, via email and noted the details of the member’s experience. Ms. ****** asked that they document the information on his membership file for reference in the event he contacts them.
The member can contact Ms. ****** or phone his home club’s member relations department at ************ to discuss further.Initial Complaint
Date:12/08/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,
I called about an issue that remains unresolved. In June I signed up for a membership for $85 annual membership price. I was overcharged and told to call back another day to speak with a manager, but that the overcharge was reversed. That rep set up my account. The next person told me they were backdating a policy my father had that he did not renew based on their 90 day grace period. Despite the information I provided, they said the previous person set up the account wrong and it couldn't be fixed. They said the person should have set up a new account but had edited my father's old account and backdated it. Despite the information I provided, no manager was available and I was told I would be charged $85 with auto pay, and then the policy would renew in February despite me setting it up in June. The manager called and left that information as a voicemail. I called back and told them that it wasn't an acceptable resolution and they never called me back. This Is fraudulent. I would never pay $90 for a few months membership nor would I know that AAA backdates roadside assistance, or that a representative set the account up incorrectly. Further, had they not failed to give me the discount advertised, I wouldn't have known the account was set up wrong and the renewal price of $138 would have been a shock. How could one year of service cost me $228 when I received an advertisement stating it was $85 w/auto pay for one year and started the membership in June? How can a 90 day back date policy happen the representative made an error, and outside of the 90 days? This seems like fraudulent billing and business practices and I want my membership to go from the start date in June to the end date in June 2024. For the price that I already paid. When I left a message about this to the manager who called me and did not leave additional contact information, she did not return my phone call.Business Response
Date: 12/14/2023
Thank you for the opportunity to
research the member’s concerns with their AAA membership dues. We extend our
sincere apologies to the member for the issues that they experienced.
The member
was enrolled as an associate on her father’s primary AAA Plus membership since
2021. The membership has an expiration date of February 1 of each year.
Membership renewal bills are sent approximately 8 weeks prior to the expiration
date. If payment is not received, two reminder notices are sent. For the 2023
membership year, payment was not received, and a special offer was sent to the
member with reduced dues amount of $85.00. When the member paid at that time,
the counselor who handled the transaction promoted her to the Primary and added
her father as the associate on the membership. The counselor should have
created a new membership beginning June 9, 2023, but failed to do so. This caused
the membership still to have the expiration date of February, hence the renewal
bills would continue to be sent 8 weeks prior to February. The member received the
first bill a week ago for the 2024 membership year.
Susan, our
membership marketing manager, spoke to the member on December 12, 2023, and
explained the confusion with the billing and apologized for the error. As a
gesture of goodwill, Susan has requested a refund to the member in the amount
of $85.00 which should be received within 10 business days. The member’s
account is currently active with an expiration date of February 1, 2024.
The member
was satisfied with this resolution. If she has any further concerns, she can
contact Susan at 610-778-3436 or [email protected]Customer Answer
Date: 12/14/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** *******Initial Complaint
Date:11/09/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a multipolicy including my home and car in March 2023 of this year. I reached out to AAA since I already paid monthly for their auto club for emergency services and was offered a quote if $37/ month for the auto but was told I would only be charged $79 one time to start the policy. It was charged to my debit card over the phone. I volunteered to set up direct deposit and was asked to complete their form so I did. The routing and account number was in the wrong place so I resubmitted it. Initially I had multiple cars and sold one in April to family asking AAA to update my policy to reflect the changes. It never occurred. They removed the additional car and removed the payment as well for direct deposit causing me to get behind in my payment. Then without my knowledge resubmitted another payment for even higher than $79 I paid on my debit card that I did not authorize so I filed a dispute with my bank and my account hasn’t been right since. They continue to overcharge me month after month I continue to dispute charges until I get the amount I was quoted but then they told me they lost the quote My agent hasn’t returned any of my phone calls. I’ve only received response via email that her manager and billing is working on updating the account it is now about to be November my account is so backed up their asking me for over $300 in a lump sum payment to get caught up on payments when their the ones that owe me money not the other way around. I’ve disputed every amount with my bank that I could back to June as they wouldn’t go back any farther than that as I allowed AAA way too much time to get my account updated only to keep charging me well over their quoted amount. At renewal they removed my multi policy discount although they said they didn’t at this point they cancelled my insurance coverage after they said they wouldn’t leaving me without any car insurance. I’ve gone in person to the local office and spoke to a manager twice, over the phone and emails.Business Response
Date: 11/09/2023
This Review is for member in ********** ** **** ******** *******, neither the service request nor the member account is through club 130 OAC. Please forward to ********** ** **** ******** ******* for resolution. ************Business Response
Date: 11/21/2023
Thank you for the opportunity to
research the member’s concerns. We extend our sincere apologies to the member
for the frustration experienced.
AAA
strives to provide the best possible service at all times, and it is evident
that we failed to provide a totally satisfied experience. Our AAA insurance
business manager, Brad B****, has reviewed the disappointing level of service and
lack of communication with the insurance agent to ensure this does not happen
with another member.
On October
31, 2023, Brad spoke with the member, and followed-up with an email, to discuss
the billing issues and to resolve the amount due to bring the insurance policy
up to date. After receiving the consumer complaint via the BBB on November 9, 2023, Brad spoke with
the member again on November 13, 2023, to confirm the resolution and also voided a late
payment fee.
The member
was satisfied with the resolution.Initial Complaint
Date:11/07/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
9/24
I requested a tow to my house
I had to pay extra bc i went over the mileage
The park the car far away from the sidewalk
I requested the tow guy to pit ir a little closer
He said he couldn’t and left
We had to pay another company bc we called AAA to send another tow truck to help with the mess and they didn’t want to help
We had to hires another company and paid 80 dollars
We are asking for that money to be reimbursed
I called the next day to complain and the say they I will receive a call within the next 8-10 business days and I never didBusiness Response
Date: 11/10/2023
Thank you for the opportunity to
research the member’s concern with his service request. We extend our sincere
apologies to the member for the issues that he experienced.
On
November 8, 2023, a representative from our Member Relations Department spoke
with the member to also extend our apologies for the vehicle not being placed
where the member requested. The representative advised the member that a check
in the amount of $80.00 will be sent for the reimbursement of the private
towing service he obtained. Also, the road service calls of September 24 and
September 27 will not be counted towards his annual roadside assistance
allotment for the current membership year. The member accepted this resolution.Initial Complaint
Date:08/30/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 08/22/2023 $51.00 was taken out of my checking account. This amount was taken 6 days early for AAA motor club. The withdrawal was supposed to coincide with the expiration date 08/28/2023. I had planned to cancel before 08/28/2023. I immediately canceled the automatic withdrawal and the membership. I called AAA and told them what happened. I asked for my money to be refunded but I wasn't given an answer.Business Response
Date: 09/07/2023
Thank you for the opportunity to research the member’s recent
experience regarding her AAA membership renewal on auto pay. We apologize for the
frustration she encountered when cancelling her membership.
A renewal notice stating the name of the current Primary member,
the current services, and the total membership dues required for renewal would
have been delivered to her address approximately 30 days prior to the
expiration date, as well as new membership cards. The renewal notice notes that
the debit/credit card charge for her membership dues would take place
approximately 7 days prior to the expiration date. This information is also included
in the AAA Member Guide that each member receives when joining AAA.
The expiration date was August 28, 2023, and the payment of $51.00 posted
on August 22, 2023. She cancelled her membership on August 23, 2023. Our records
indicate that her bank received the $51.00 refund on September 1, 2023. The
refund should appear on her credit/debit card within 3-5 business days.Initial Complaint
Date:08/16/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am attaching 2 letters outlining this issue. Please review and contact me for any further information.Business Response
Date: 08/25/2023
Thank you for the opportunity to
research the member’s concerns outlined in his letter. We extend our sincere apologies
to the member and traveling companions for the Delta Air Lines issues they
encountered for their tour to Iceland from March 27, 2023, to April 2, 2023.
The delays caused them to arrive on March 29, 2023, instead of March 28, 2023.
The member
filed a complaint with Allianz travel insurance on April 18, 2023, and in May
they received $200 per person for the claim, which is the Allianz allotted
amount for a trip delay. On July 11, 2023, the member spoke with the branch
business manager in person, noting that this amount was insufficient. The
manager escalated the claim to our AAA travel services director to contact
Allianz requesting an exception for the claim. Unfortunately, any exception was
denied, and the manager contacted the member on August 4, 2023, with this
information.
After
receiving the member’s complaint from the BBB, it was reviewed and investigated
by our senior travel management team. On August 25, 2023, the managing director
of Travel, Tracy E******, spoke with the member and offered, as a gesture of
goodwill, the resolution of $952.00 per couple. The member has accepted and
agreed to the resolution. The ch***s have been requested and should be received
by the member and traveling companions within 10 business days.Customer Answer
Date: 09/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I just got home and ch***ed my mail. The ch*** did arrive. I called the ******* and they received theirs also. Thanks. You can close the issue
Regards,
******* ****
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