Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 magazines a few months ago through this 3rd party company. I had originally complained about them being a digital subscription instead of the physical magazine. That complaint has been resolved, however now I am still getting emails with the new issues. I log in to Blue Dolphin and it doesn't show any active subscriptions. I log in to Mag tracker and it is the same problem. I respond to the emails from ***** when I get a delivery of the magazine and they refer me back to yet another place who doesn't return phone calls or emails. Please stop sending me emails with the subscription of the magazines that I don't want. Or tell me truthfully how to actually cancel and stop getting emails. This has been a nightmare dealing with this company.

  Business Response

  Date: 07/18/2025

   

  Good Afternoon, 

  We are responding to the customers' concerns about receiving unwanted emails from a different company. Before filing this complaint, *** ****** ******* ******** contacted us via email on Saturday, July 12th, 2025, with the same questions or concerns. As we are closed on Saturdays and Sundays, we replied the next business day, on Monday, July 14th, 2025. We explained and confirmed, once again, that her subscriptions were cancelled and refunded. We also discussed *****.  

  *** ******** placed three magazine subscriptions on 04/09/2025 for Woman's World (72327593) Life & Style Weekly (72327594), and In Touch (72327595). All of these orders were digital, and the company that provides the access so customers can view them is called *****. The information regarding ***** and accessing her digital magazines was explained via email on May 28TH, 2025. 

  Her inquiries were answered on July 14, 2025, and we have not received any additional emails from her since then. Here’s a clearer and more professional version of your message:
  We’d like to point out that the vast majority of emails from virtual businesses or merchants include an unsubscribed option at the bottom of the message. If the emails are unwanted, recipients have the option to unsubscribe or mark them as spam.

  If there are any further questions or concerns, please feel free to contact me.  
   
   Sincerely,  
  

  ***********
  Director of Customer Success 
  M2 Media Group 
  ************ 
  

  Sincerely

  
  
  

  Customer Answer

  Date: 07/22/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  There are 3 different companies involved in these magazine subscriptions: Blue Dolphin, ****** *** ******* group. When one company says it is cancelled but I still get magazines I question if my subscriptions are really canceled. 

  Because I gave my credit card number, I wanted to be sure everything was canceled and I wouldn't get charged for a renewal in the future. I understand how to unsubscribe from an email, but just doing that doesn't necessarily cancel my subscription, and that was all I wanted to verify.

  
  
  
  Sincerely,
  
  
  ****** ********

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received three unsolicited magazines in the mail - ***********************, *******, and ********* that I never ordered, signed up for, or provided information to this company. I do not know how they obtained my personal information. When I contacted these magazine companies, they said I had to contact M2 MEDIA GROUP and BLUE DOLPHIN M2MEDIA GROUP LLC. I tried to email both companies with a request to cancel subscriptions, provide any relevant refunds, and to delete my personal information from their companies. However, both companies sent back an automatic email from ********************************************** with a link to create an account. I will not be clicking these links as I do not trust this company.

  Business Response

  Date: 07/09/2025

   

  Good afternoon, 

  I am responding to the consumer complaint regarding Mr. ********* concerns about receiving unsolicited magazine subscriptions.

  Our company partners with various organizations to facilitate circulation for top-rated consumer magazines. We receive subscription orders through these partnerships and process them on behalf of the publishers. 

  Mr. ***** ******** is receiving complimentary subscriptions to **************, News *****,and Essence magazines. These orders were placed on 04/16/25, and the corresponding order numbers are ********, ********, and 72380371. These are free and/or complimentary subscriptions accepted through an email or online offer with one of our many partners. No payment was required or made. The magazines could have been sent as a gift. The email address used to place these orders is ***********************
  
  All orders have been canceled. As the publisher prints the address labels in advance, 1-3 issues can still be received before delivery stops.
  We have submitted a request for the removal of all personal information to the appropriate department for processing. Please note, this action does not prevent new orders from being received and processed.
  
  We sincerely apologize for any inconvenience this may have caused. If there are any further questions or concerns, please feel free to contact me.  

  Sincerely,  

  ****** Sorrell 
  Director of ********************************** ********************** 
  ************ 
  *********************************************************************** 

  Customer Answer

  Date: 07/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 3 magazines through special offer through my employers "employee perks" website. It seems clear that magazines are paper copies and it talks about free delivery - delivery in 8-12 weeks. But then I found some messages in my email spam that apparently these are digital issues.I tried to reach out to Blue Dolphin to get a refund but they won't refund my money. I'm worried that I will be charged for the automatic renewals because the customer service for this company is horrible. I want my money back and proof that my subscriptions are canceled and won't auto renew.

  Business Response

  Date: 06/05/2025

   

  Good afternoon, 

  I am responding to the consumer complaint regarding Ms. ********* concern about magazine subscriptions. Our company partners with various organizations to facilitate circulation for top-rated consumer magazines. We receive subscription orders through these partnerships and process them to the different publishers.

  Ms. ******** reached out to our customer support team on March 27th, 2025, via email and live chat. The concerns she raised during those interactions were consistent with those in this complaint and were addressed accordingly. She also expressed frustration over difficulties in reaching us. However, we would like to note that our contact information is included with the credit card charges on her bank statement.

  In the magazine offer page, they are presented by title, format, number of issues, and price. Please refer to the image attached for reference. Also, after placing an order, a confirmation email is sent to the email address the customer provided. This email includes the magazine title, number of issues, format, shipping name and address, respective order numbers, and terms. Our contact information is also included. The *** file that Ms. ******** included, titled CancelMagazines shows the terms of the offer, and in the second paragraph, we can see that it states the orders are non-refundable.  Additionally, the orders were placed on 04/09/2025, over thirty days ago. As the subscriptions were digital magazines, we set up her account so she could access and view them.This communication is attached.  Below are Ms. ********** orders: 

  Woman's World (digital edition) (72327593)
  Life & Style Weekly (digital edition) (72327594)
  In Touch (digital edition) (72327595)

  We apologize for the inconvenience caused. If there are any further questions or concerns, please feel free to contact me.  
  
   Sincerely,  

  ****** Sorrell 
  Director of ********************************** ********************** 
  ************ 
  *********************************************************************** 
  
  

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23383516
  
  I am rejecting this response because:

  I subscribed through a promotion through my employer. It referenced print magazines. I would never have subscribed to a digital magazine. I never received any correspondence after I subscribed except a notification from my bank that I made an online transaction.

  I don't care if you use different companies to set up these subscriptions - the information I had was that it was print, physical mailed magazines. If the place where I subscribed had the wrong information - that was your error, not mine.

  Even though more than 30 days has passed - that shouldn't matter. When I subscribed, the notice said to allow 8-12 weeks for the first delivery. So I wasn't even thinking there would be a problem having to cancel before 30 days. There is nothing that even talks about 30 days.

  This whole thing feels like a scam. You have different people to contact, then another website to log in, then there are email notifications from somewhere else. I just wanted some magazines to read and pass on to my friends. Now I have to wonder if I will be able to get out of the automatic renewal. There are so many BBB complaints, I don't see why I can't get satisfaction - I'm obviously not making anything up.

  I want a refund and something that shows my subscriptions are cancelled and I won't be auto renewed.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 06/12/2025

   

  Good afternoon.

  We are responding to the customer's rejection. 

  As an exception, we have cancelled and issued refunds for all subscriptions listed below. Refunds are issued to the credit card on file. These will take 5 to 7 business days to process; however,some issuing banks will reflect your refunds on the next billing statement.

  Woman's World (digital edition)(72327593)
  Life & Style Weekly (digital edition) (72327594)
  In Touch (digital edition) (72327595)
  
  Additionally, we have submitted a request to our *************** to remove/delete all your personal information from our database.

  Regarding the companys contact methods, our phone number is listed on the credit card statement with each transaction. It can also be found through an online search.   Our emails come from the magazine division of our company, BlueDolphin Magazines.  As we explained in our previous response, our contact information and company name are included in the order form, right below where Ms. ******** entered her credit card information. Below is the referenced information:

  By checking the box, you agree that you will be receiving the number of issues shown above for each selection and the credit card you provide will be charged the total amount shown, and you acknowledge and agree that your subscription will automatically renew. Your subscription for each magazine will automatically renew and following the initial term, you will be charged the full price for the magazine chosen on an automatically recurring basis at the end of each term until you cancel. The length of the automatic renewal term is dependent on the magazine(s) you have chosen and its accompanying issues as identified herein. Before the end of each term and before your subscription renews, you will receive a renewal reminder notice via email with the rate for the next term of issues. You may cancel at any time by contacting us at ************************************************,by logging into ************** or by clicking "Complete Cancel" on the cancellation page linked to your account in your renewal notification email. You must cancel your subscription(s) at least 1 day in advance before the renewal charge date in order to avoid billing of the subscription fees for the next billing period.Subscriptions canceled after processing and fulfillment may be refunded for a prorated amount. We will give you advance notice of any changes to the terms of your subscription.
  By clicking submit, you agree that all initial charges are non-refundable. You also agree to our Terms and Conditions of Use, Privacy Policy, and that you are over 18. This offer cannot be combined with any other offer and is for individual use only, not for resale. Limit one selection per magazine title. If a magazine title becomes unavailable, it may be replaced by another with the same renewal features. The number of issues in a magazine term is subject to the discretion of the publisher and may change at any time. Blue Dolphin is not responsible for delivery issues due to incorrect or incomplete delivery address or to correctional facilities. Blue Dolphin reserves the right to cancel an account at its discretion. Offer valid on US orders only. Please allow 8-12 weeks for delivery of your first issue.
  
  
  Feel free to contact us if you have additional questions. 

  Sincerely,  

  ****** Sorrell 
  Director of ********************************** ********************** 
  ************ 
  *********************************************************************** 

• Initial Complaint

  Date:05/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an architectural digest which came up $8.99 I called the company. They stated that a company named blue dolphin sent my information to them and he had these magazines mail to my house. I dont know who this is never authorize them to send me information and Im afraid they have possibly not for sure he hacked my credit cards. Im looking through them now the order number list below from the companys mailing address #bxBBCMX # Ard180129937/0#

  Business Response

  Date: 05/02/2025

   

  Good afternoon, 

  I am responding to the consumer complaint regarding the customer's claim about receiving unwarranted magazines.Our company works with several partners to acquire circulation for top-rated consumer magazines. We receive orders for magazine subscriptions from different partners and process them to the various publishers.

  Ms. ******* inquiry was addressed by our customer support department today, 05/02/2025. We have included this exchange as an attachment.  

  Ms. ******* is receiving complimentary or free subscriptions to Esquire (********) and Architectural Digest (72097597)magazines. These are complimentary subscriptions accepted through an email or online offer with one of our many partners. The email address used to place these orders is *********************************. As mentioned, they are free subscriptions, and no payment was made. Both orders have been canceled, as confirmed in our customer support email from earlier today. As the publisher prints the address labels in advance, 1-2 issues can still be received before delivery stops.
  
  We have also submitted a request to remove all personal information for processing by the proper department.
  

  If there are any further questions or concerns, please feel free to contact me.  
  
  Sincerely,  
  

  ****** Sorrell 
  Director of ********************************** ********************** 
  ************ 
  *********************************************************************** 

   

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorised charge on my account for magazines I never ordered

  Business Response

  Date: 03/31/2025

   

  Good aternoon, 

  I am responding to the customers statement about receiving unauthorized credit card charges. Our company collaborates with multiple partners to expand the circulation of top-rated consumer magazines. We receive magazine subscription orders from various sources and process them for different publishers.

  Based on Mrs. ********** email address,we located an account with different subscriptions dating back to August 2024. These orders come from different partners. The orders in question were received on March 19, 2025, for the items listed below, totaling $12.00.

  Us Weekly (72234567)
  Better Homes & Gardens (72234568)
  Elle Decor (72234569)
  Allrecipes (72234570)
  Woman's World (digital edition) (72234571)
  D Magazine (72234572)

  All of our subscriptions are set to automatically renew. ?The terms of the offer, including auto-renewal, were clearly displayed on the ordering page and in the confirmation email sent upon order placement.  Please see the attachment for the Terms provided on the order page.  Since publishers print labels in advance, renewals occur in advance to ensure the customer does not miss an issue between their current order and the renewal.

  Our company name and phone number are listed on the credit card statement. So, customers can contact us with any questions or concerns.  Mrs. ******** first contacted us via our customer support page on three different occasions on Wednesday, March 19, 2025, and we replied on the same day. But we did not receive a response from Mrs. ******** until a week later, Wednesday, March 26th.On this day, we explained the terms of her subscription and cancelled and refunded them in full.

  We apologize for the inconvenience this has caused. If there are any further questions or concerns, please feel free to contact me. 
  
  Sincerely,

  ****** *******
  Director of Customer Success
  M2 Media **********************
  ************
  ***********************************************************************
  
  

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Preventing me from canceling the automatic renewal as was promised at payment last year. Renewal notice never given 30 days in advance as was promised as purchased in March 2024. Renewal earlier than advised.

  Business Response

  Date: 02/05/2025

   

  Good afternoon, 

  I am responding to the customers statement about not receiving our emails and canceling subscriptions. Our company collaborates with multiple partners to expand the circulation of top-rated consumer magazines. We receive magazine subscription orders from various sources and process them for different publishers for fulfillment.

  Mrs. **** ***** placed five (5) orders on 04/08/2024 using the email address ***************** After an order is placed, a confirmation email is sent.  This email includes the magazine titles, order numbers, delivery name, address, and how to manage the magazine. It also includes our contact information, automatic renewal information, and the renewal date(s) for EACH title.  So,customers have all of this valuable and helpful information right away.

  As part of the terms of the offer, magazines include automatic renewal. The terms are provided before and after making a purchase. The renewal occurs at different times because not every magazine is the same length. This means that the renewal email notices for each order were sent to *****************Email Notices went out on 12/03/2024 for ******** ************** ******** ****** and ******** Philadelphia magazines. Then on 12/07/2024 the email notices for ******** Golf Digest and ******** Entrepreneur were sent.

  We provide customer service via our support page ***************************************************************** where customers can submit an email or chat live with one of our dedicated agents. Customers can still contact our number ************ and leave a detailed voicemail that includes their email address so we can respond. This voicemail also provided the web address for the support page previously described.  Our hours of operation are Monday to Friday,from 8:00 a.m. to 5:00 p.m. EST.

  Mrs. ***** emailed us on 01/22/2025, and we replied on 01/24/2025. We confirmed that all renewal orders were cancelled and refunded in full. Her account has no additional or active orders under the email address ************************* apologize for the inconvenience this has caused. If there are any further questions or concerns, please feel free to contact me. 
  
  Sincerely,

  ****** *******
  Director of Customer Success
  M2 Media **********************
  ************
  ***********************************************************************

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to cancel subscriptions to get my money refunded. I have requested cancellation within 5 days of being charged, but no one will respond to my request submitted on their website nor will they interact on their chat feature for immediate assistance. I need all of these order numbers cancelled and auto renew stopped and my money refunded: ********, ********, ********, ********, ********.

  Business Response

  Date: 01/24/2025

   

  Good afternoon, 

  I am responding to the customers statement about not receiving our emails and canceling subscriptions. Our company collaborates with multiple partners to expand the circulation of top-rated consumer magazines. We receive magazine subscription orders from various sources and process them for different publishers for fulfillment.

  On 09/12/2024, Mrs. **** ***** signed up for eight (8) magazine subscriptions using the email address ********************** The orders are listed below.
  People (********), Real Simple (********), Food & Wine (********), Us Weekly (70785199), Southern Living (********), Essence (********), Atlanta Homes & Lifestyles (********) and 
  Bon Appetit (********).

  The terms of the offers are provided on the order page before selecting magazine(s) and in the confirmation email sent after placing an order(s). They are also provided a third time in the renewal email notice(s).   Our contact information is also listed in these emails. We provide customer service via our support page *****************************************************************, where customers can submit an email or chat live with one of our dedicated agents.Customers can still contact our number ************ and leave a voicemail that includes the email address so we can respond.  Our hours of operation are Monday to Friday, from 8:00 a.m. to 5:00 p.m.EST.

  Mrs. ***** contacted us on Sunday, January 12th,2025. Our offices are closed on Saturday and Sunday. Then, she emailed the following day, Monday, January 13th. We handle customers' emails based on the date they are received. On Wednesday, January 15th,  we replied and addressed her questions and concerns.
  
   The renewal orders ******** Food & Wine, ******** Southern Living and ******** Us Weekly were cancelled and refunded in full. Refunds will be issued in the original form of payment that you provided or by refund check. On average, the refund will take 5 to 7 business days to process.
  
  We also cancelled the renewal orders ******** Real Simple and ******** People magazines. These two orders were still pending because the financial institution declined/rejected their payment.
  
  On 12/12/2024, we sent four (4) renewal email notices to the email address provided:  t**********************Customers have 30 days to cancel before the automatic renewal takes place. We also sent a second email reminder seven days before. Mrs. ******* email seems to be work or business-related, and often, promotional emails are flagged as spam.
  
  Currently, there are no active orders for ********* on the account under the email address above.

  We apologize for the inconvenience this has caused. If there are any further questions or concerns, please feel free to contact me. 
  
  Sincerely,

  ****** *******
  Director of Customer Success
  M2 Media **********************
  ************
  ***********************************************************************
  

  Customer Answer

  Date: 01/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, however their response is misleading regarding their customer service.  I tried using their online chat during business hours multiple times and they just leave you hanging after starting the chat session.  There was also no telephone number posted anywhere to call them directly or I would have called when I could get no response out of their online chat during business hours.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:01/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 6-month gift subscription to ******************** on September 12, 2024. No magazines received.

  Business Response

  Date: 01/21/2025

   

  Good afternoon, 

  I am responding to the customers statement about receiving a missed delivery and refund request.  Our company collaborates with multiple partners to expand the circulation of top-rated consumer magazines. We receive magazine subscription orders from various sources and process them for different publishers for fulfillment.

  On 09/12/2024, we received an order for ******************** from one of our partners. The total order was $2.99 for a six-month short-term subscription. The order was sent to fulfillment on 09/18/2024. Standard delivery time for most magazines is 6 to 12 weeks from that date, depending on the publication's frequency.  Real Simple, published by ******* ********,currently publishes 10 times annually.
  
  Mrs. *** ****** has been a customer since 2017 and has placed dozens of orders with our company.  She contacted our customer support department on 09/12/2024 with a comment regarding our promotional $2.00 offer. We replied the very next day, addressing her concern. Then, on 01/13/2025, Mrs. ****** contacted us again, claiming no issues were received. She also claimed that she had an existing subscription through another company or agency, and we do not have information about it. For privacy reasons, we have no access to it.

  As we do not ship or mail magazines,we must contact the publisher who handles shipping.  The publisher stated that shipping began with the September 2024 issue and ended with the December edition. They confirmed that all issues in the subscription were mailed, and they never received returned mail notices for the ****. And the order was fulfilled in totality. Since the publisher confirmed this, they cannot extend the expiration date, resend additional issues or refund. This information was provided to Mrs. *** ****** via email,so she is aware of this.

  We believe that the problem lies with the existing subscription Mrs. ****** mentioned. We cannot get any information on this, as it is not with our company but she can reach out directly to obtain additional information. 

  We apologize for the inconvenience this has caused. If there are any further questions or concerns, please feel free to contact me. 

  
  Sincerely,

  
  ****** *******
  Director of Customer Success
  M2 Media **********************
  ************
  ***********************************************************************

  Customer Answer

  Date: 01/22/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  Magazine publishers extend subscriptions. I never received duplicate issues and the subscription was extended by 2 months, not 6. As I said in my email, how could a 6 month order I placed in September end in December.
  
  Sincerely,
  
  *** ******

  Business Response

  Date: 01/31/2025

   

  Good afternoon, 

  We are responding to the customers rejection of our original response.

  As we have explained in all communications, the publisher did received and processed the order. The publisher also fulfilled the order in its entirety. And all the information we have provided, comes directly FROM the publisher. 

   

  We appreciate your understanding. 

  Sincerely, 

  Sincerely,
  ****** *******
  Director of Customer Success
  M2 Media **********************
  ************
  ***********************************************************************

• Initial Complaint

  Date:12/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving Town and **************** which I never subscribed to so I called Town and **************** and was told that a 3rd party placed the subscription and I am being billed for it. This is nonsense. I can't even see good enough to read a magazine and I am on a fixed income and I can't afford it. I'm barely able to pay the bills I have. Please cancel my subscription

  Business Response

  Date: 12/30/2024

  Good afternoon, 

  I am responding to the customersstatement of having received unwarranted magazines. Our company works with several partners to acquire circulation for top-rated consumer magazines. We receive orders for magazine subscriptions from different partners and process them to the different ************************** ***** is receiving a complimentary subscription to Town & Country, order no. ********, accepted through an email or online offer. In some instances, as a customer appreciation some online companies/stores will offer a free magazine subscription. It could also happen by answering a simple online question(s) or as a gift from a friend or family member. We did not collect any payment information and there are no hidden costs. As no payment was required, there is no billing address or credit card on file. The order was placed using the email address **************************
  
  We provide customer service via our support page ***************************************************************** where customers can submit an email or chat live with one of our dedicated agents. Customers can still contact our number ************ and leave a detailed voicemail that includes their email address so we can respond. This voicemail also provided the web address for the support page previously described.  Our hours of operation are Monday to Friday, from 8:00 a.m. to 5:00 p.m. EST.
  
  We have no prior communications from ******** *****. Contacting our customer support is the easiest and fastest way to receive assistance.
  The order ******** for Town &Country Magazine has been cancelled as requested. As the publisher prints the address labels in advance, 1-2 more issues can be received before delivery stops. We have also submitted a request to remove all her personal information from our database. 

  If there are any further questions or concerns, please feel free to contact me. 
  
  Sincerely,
  ****** *******
  Director of Customer Success
  M2 Media **********************
  ************
  ***********************************************************************
  
  

• Initial Complaint

  Date:12/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently unsubscribed from their email list. They have since emailed me again with a sketchy offer to "Claim Your FREE Sample". The email looks like possible phishing but comes from their official email ********************************************* I never signed up for this email list and do not want to receive these emails under any circumstances.

  Business Response

  Date: 12/13/2024

  Good morning, 

  I am responding to the customers statement of having received unwarranted promotional emails. Our company works with several partners to acquire circulation for top-rated consumer magazines.
  
  We have no records of this customer placing an order or contacting us. We provide customer service via our support page ***************************************************************** where customers can submit an email or chat live with one of our dedicated agents. Customers can still contact our number ************ and leave a detailed voicemail that includes their email address so we can respond. This voicemail also provided the web address for the support page previously described.  Our hours of operation are Monday to Friday, from 8:00 a.m. to 5:00 p.m. EST.
  
  If Mr. ***** is receiving promotional emails from any of our programs it likely due to signing up or clicking on one of our emails.   If Mr. ***** unsubscribed from the email list, this can take several days to be effective. On our end, we have submitted a request directly to our **************** Still, the process can take some time to be fully completed. 
  
  We apologize for the inconvenience this has caused. If there are any further questions or concerns, please feel free to contact me.  
  
  Sincerely, 

  ****** Sorrell 
  Director of ********************************** ********************** 
  ************ 
  ***********************************************************************