Complaints
This profile includes complaints for Leaf Home Stair Lift's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 220 total complaints in the last 3 years.
- 31 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 12, 2024 I gave a $1000.00 deposit on an interior stair lift. The salesman, ***** ******* requested a refundable $1000.00 deposit if I changed my mind there would be "no problem". I went with another vendor (saved a few thousand dollars). I contacted the business for my refund of $1000.00 leaving several messages, I contacted Mr. ******* at ************ left several messages, no response. Please I need your assistance. I am 93 years old, this is taking a toll on me.
Thank you for your help
******* *****
Business Response
Date: 02/03/2025
This matter has been resolved with the customer in its entiretyCustomer Answer
Date: 02/03/2025
I am rejecting this response because:
I have not received $1000.00 refundthis issue is not resolved
Business Response
Date: 02/04/2025
This matter is resolved and may take up to 10 business days to complete.Initial Complaint
Date:01/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased 2 chairlifts in September 2024. On 1/14/25 the top floor lift stopped working , we called service and someone came out the next day to repair. When the person came he fixed the chair that had the issue and did something to the chair that was working fine. 2 days later the other chair stopped working. . We called on Friday 1/17/25 and spoke with ****** who stated someone would get back to us before 6pm that day to schedule an appointment but nobody called us. On Monday 1/20/25 we called again and spoke with ***** at head quarters and ****** at the local north *** ****** office. We were told that someone from repair would call us before 6pm but nobody called. On 1/21/25 we called again and spoke with ****** who once again said someone would reach out to us by 6pm and nobody did. On 1/22/25 we called and spoke with ****** again who
Said the same thing - somebody would reach out to us but nobody did. Here we are on 1/23/25 -5 days later and my mother called and spoke with ****** who once again said the same thing. . We paid $13,000 for these chairs just 4 months ago to help my mother who is disabled get to her bathroom and bedroom and sadly she’s not been able to do so. Nobody is helping us , nobody has called us and at this point we feel scammed by this company. I called **** this morning who sold us the chairs and left a message for him. This is no way to customers who are disabled. And trusting in your company. Please contact us to help us resolve this issue. We were told we have lifetime guarantee and repairs included yet nobody is speaking to us. Please help! Thank youBusiness Response
Date: 01/23/2025
Service was completed to customer satisfaction on 1/22/2025.Customer Answer
Date: 01/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The repair was completed. Thank you.Initial Complaint
Date:11/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a stair lift for mobility needs. The unit needs to be serviced as it is continuously beeping in spite of trouble shooting and the end of the track seems loose. My daughter contacted the service number twice on 11/8/24, 11/11/24 and 11/12/24. Each time she was assured that she would be contacted by the end of the day. I have yet to receive a call and the unit is becoming unusable.Business Response
Date: 11/14/2024
More information is needed in order to locate the customer in our database. We need the full address, job number, and /or a copy of the contract please.Customer Answer
Date: 11/14/2024
I received outreach from the company on 11/13/24. The company arranged for a service technician to come to my home to service the stairlift on 11/14/24. The work was completed to our satisfaction.Initial Complaint
Date:11/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
10/17/24 Met with sales person regarding chair lift for my mother at 3 pm. Sales pitch was over an hour long and quite frankly pretty condescending about healthcare facts and elderly. We felt strongly pressured and were told on a Friday afternoon the price was only good for that day. Due to my Mom's health I made the $3500 deposit and signed the contract. They next day we decided to cancel. Spoke to customer service to confirm cancellation. I called my bank to cancel the check Monday morning, only to find out that it had already cleared. No supervisor responds to me. It has been more than 10 business days and my deposit still has not been refunded. I have called customer service more than 5 times about this check, including today where I was told their ******** answer of a supervisor will call me back. Not once have returned any of my messages. HORRIBLE COMPANY.Business Response
Date: 11/14/2024
Leaf Home Safety Solutions canceled the contract in its entirety.Customer Answer
Date: 11/14/2024
I am rejecting this response because:
I understand they canceled the contract BUT my $3500 deposit has NOT been refundedThe deposit should have been returned in 10 business days
Business Response
Date: 11/15/2024
[[BBB TRANSCRIPTION VIA EMAIL 11/15/2024]]
The business stated consumer should receive the refund within 3-5 business days.
Customer Answer
Date: 11/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:11/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our staircase does not work, no power.Called ALOT in the past 10 days. Always told they will get back to me that day no calls. My husband is disabled and needs that chairBusiness Response
Date: 11/13/2024
Service was completed to customer's satisfaction on 11/12/2024.Initial Complaint
Date:10/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were promised unlimited warranty 3 years ago. All has been well until there has been a charging problem. We started calling 5 days ago. We have both spoken to people who promised the service department would call us. (today I was told they would call by tonight - it's after 6:00) So far the service department hasn't even called to say it will take a few days to get to us!Business Response
Date: 10/31/2024
Service is scheduled for 11/4/2024 with arrival between 9am-11am.Customer Answer
Date: 11/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.Initial Complaint
Date:09/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my power went out on Aug 6 2024 until Aug 11th, the stair lift has not worked since then, I called on 8/11, and 9/3, I was to get a call back, never did, I have a stair lift I cannot use.Business Response
Date: 09/16/2024
Service was completed to customer's satisfaction on 9/14/2024.Customer Answer
Date: 09/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:09/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been harassing me with phone calls and texts even though I have repeatedly told them to stop contacting me. They called/texted approximately 25 times in a 2 day period. I have blocked them but they use a different number to continue the harassment. How do I stop them from contacting ???Business Response
Date: 09/09/2024
Customer has been added to our Do Not Call ListInitial Complaint
Date:08/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The chairlift purchased on 8/5/24 was installed on 8/12/24 the chairlift worked for one week. I call for service several times and got nowhere. This company made a statement when I purchased it that it wont need any maintenance. I been call for service for a week now and they always give me an excuse. I want put on record that this company does not give you what they promised. I need help to resolve this incident and put this on record of how they treat customers. This item cost $7500 I think I should get answer to my ******. HELPBusiness Response
Date: 09/04/2024
Service was completed on 8/29/2024.Initial Complaint
Date:08/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Entered by BBB staff LO Consumer states her parents chair lift has not been working for the past week. She has contacted the business multiple times to come out but no one from the service department has gotten back to them.Business Response
Date: 09/04/2024
Service was completed to customer satisfaction on 8/22/2024.
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