Business Profile
Online Retailer
My Discount Hub LLCThis business is NOT BBB Accredited.
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This business has 1 alert
Complaints
Customer Complaints Summary
- 12 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/21/2024
Type:Customer Service IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today 0ctober 20th 2024 i woke up and saw a transaction of $27.55 on my card when i have never seen this business and i don't have a subscription at al(yes i checked) i even called my bank this is fraud and they said this charge is going to keep happening so that means it's a subscription i even looked in my past transactions i have never bought anything here at all how this place got my card information is crazy and i know its this website because in the transaction on my card it says the name of this website this is an UNAUTHORIZED TRANSACTION COMPLETELY AND I WANT MY MONEY BACK AND I WANT YOU TO CANCEL WHATEVER "SUBSCRIPTION" YOU HAVE ON MY CARD ASAP.Initial Complaint
Date:03/29/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am 81 years old and my daughter is helping me with my bills and discovered that I have been charged 4.95 since Oct for something that I never authorized. This company is taking advantage of people especially us seniors. I am on a fixed income and this company is taking money that was never authorized. I have no clue who this company is nor due I use their services. No one can tell me how this charge got onto my account in the first place. I want the charges stopped immediately and this company needs to be shut down. I want all charges reimbursed since Oct to now 4.95 x 5 months =24.75Business Response
Date: 04/08/2023
Dear Ms. *******,
We are sorry to learn that you are unhappy with our program. Kindly accept our sincere apologies for the inconvenience caused. We always strive hard to ensure all our customers have a delightful shopping experience. My Discount Hub LLC offers the best premium discounts membership and is the very best shopping benefit to have. This program can provide valuable savings up to the face value amount of their Saving Certificate that they have been issued. You would receive a monthly $100 reward which you can comfortably redeem online on your laptop or even better yet on your smartphone! And save hundreds of dollars on your regular day to day purchases!
On 10/19/2022 we received an inbound call from phone number ***** ********. In this call you provided your verbal authorization to get enrolled in our subscription program. But rest assured we have successfully processed the cancellation of the account effective immediately and we also processed a refund for the total amount charged as requested. Please keep in mind that this reversal that this reversal takes 24 to 48 hours, in rare cases 5 to 7 business days.
If there’s anything you wish to know or share, please feel free to call us at ***** ******** to our Customer Service Department, during our regular business hours 9 am to 6 pm EST Standard Time!
Regards,
Customer Care.Initial Complaint
Date:02/06/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My latest Amazon Prime statement has a charge for "MY DISCOUNT NET LLC. Amazon customer service could not tell me what this charge was all about. A call to the phone number listed on the internet for this company for this company did not go through. It appears to me that this listing is a scam.Business Response
Date: 02/06/2023
Dear Mr. ******,
We are sorry to hear about your dissatisfaction with our service. We offer a discount membership program where our primary goal is to help our customers save money every month by providing access to a discount network with over 400,000 participating stores. On date 10/24/2022 we received an inbound call from phone number ***** ******** where you provided your verbal authorization to process said $4.95 charges to get access to our program where our services were provided and made available for you to enjoy. But rest assured we have successfully processed the cancellation of the account and we have also issued a full refund for the $4.95 charges made as requested, no further charges will apply whatsoever. If you have further questions please feel free to call us at ***** ********.
Sincerely,
Customer Care Department.Initial Complaint
Date:02/06/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just realized "My Discount" has been withdrawing $4.95 for three months from my bank account 0n 12/31/2022; 1/4/2023 & 2/3/2023 = $14.85. I have no idea what/who is nor never had contact with "My Discount". I did not authorize such so want it ended plus a full refund.Business Response
Date: 02/06/2023
Dear Mr. *********,
We are sorry to hear about your dissatisfaction with our service. We offer a discount membership program where our primary goal is to help our customers save money every month by providing access to a discount network with over 400,000 participating stores. On date 12/03/2022 we received an inbound call from phone number ***** ******** where you provided your verbal authorization to process said $4.95 charges to get access to our program where our services were provided and made available for you to enjoy. But rest assured we have successfully processed the cancellation of the account and we have also issued a full refund for the $4.95 charges made as requested, no further charges will apply whatsoever. If you have further questions please feel free to call us at ***** ********.
Sincerely,
Customer Care Department.Customer Answer
Date: 02/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this refund resolution is satisfactory to me. However, their statement that I gave them phone call permission to do such a withdrawal is utterly false = 100%. They need to be truthful = %100.
Sincerely,
****** *********Initial Complaint
Date:02/01/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was calling AT&T to make an adjustment on my bill. I ended up on the phone about a $100 Walmart gift card. Was persuaded into the scam and was charged $4.95 on my card. I was just trying to get a bill fixed and ended up getting signed up for something I have no idea about or even want to be involved in. Having to cancel my card and get a new one. Took down all my information. Never have received an email about the information like I was told. Just want to get out of this scam and move on.Business Response
Date: 02/01/2023
Dear Mr. *****,
My Discount Hub LLC is not associated with the previously mentioned company AT&T. We offer a discount membership program where our primary goal is to help our customers save money every month by providing access to a discount network with over 400,000 participating stores. On date 01/31/2023 we received an inbound call from phone number ***** **** **** where you provided your verbal authorization to process said $4.95 charge to get access to our program where our services were provided and made available for you to enjoy. But rest assured we have successfully processed the cancellation of the account and we have also issued a full refund for the $4.95 charge made as requested, no further charges will apply whatsoever. If you have further questions please feel free to call us at ***** ********.
Sincerely,
Customer Care Department.Initial Complaint
Date:01/25/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was called and wa told I won a$100 Walmart gift card and also would receive coupons for $50 @ restaurant of my choce..was charged $4.95 plus $1.00 fee for transaction on my debit card. I HAVE RECIEVED NOTHING AND WOULD LIKE MY MONEY RETURNED TO MY ACCOUNT THAT WAS CHARGED..Business Response
Date: 02/04/2023
Dear Ms. ******,
We are sorry to hear about your dissatisfaction with our service. We offer a discount membership program our primary goal is to help our customers save money every month by providing access to a discount network with over 400,000 participating stores. On date 01/17/2023 we received and inbound call from phone number (979) 479-3958 where you provided your verbal authorization to process said $4.95 charge to get access to our program, which was made available for you since enrollment date for you to enjoy, as well where you received further information to the email you provided upon said call that we have on file [email protected]. But rest assured we have successfully processed the cancellation of the account and we have also issued a full refund for the $4.95 charge made as requested, no further charges will apply whatsoever. If you have further questions please feel free to call us at ***** *********
Sincerely,
Customer Care Department.Initial Complaint
Date:01/23/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been having small amounts of money (usually $4.95) withdrawn from my account. At first, I thought it was me. Then, noticed it was not. My bank even called me about it and I realized I didn't even recognize the name. I had my card replaced, yet was found again. It was then that I remembered getting transferred to someone about a $100 gift card that I'd never received after talking to an insurance adjuster in regards to an actual claim. That said, I want all my money back. I want My Discount Net to leave me and my accounts alone. Remove my name from whatever lists you have. Stop making my life difficult and disrupted. You are a disgrace!Business Response
Date: 01/23/2023
Dear Ms. ****,
We apologize for any inconvenience or confusion that may have been caused by the unauthorized charges on your account. We understand how important it is to protect your financial information and we take this matter very seriously. We have thoroughly investigated the situation and have determined that the charges were made as part of our discount membership program, which was authorized over the phone on 06/26/2022. We regret that this was not made clear to you at the time of authorization and we apologize for any confusion or frustration this may have caused.
We have taken immediate action to cancel your membership and issue a full refund for the charges made. We have also taken steps to ensure that your account will not be charged again in the future. We want to assure you that we take the security and privacy of our customers' information very seriously and we apologize for any inconvenience or frustration this may have caused.
If you have any further questions or concerns, please do not hesitate to contact us at (888) 249-9671. We are committed to providing excellent customer service and we want to make sure that your experience with our company is a positive one.
Sincerely,
Customer Care Department,
My Discount Hub LLC.Customer Answer
Date: 01/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ****Initial Complaint
Date:12/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called an insurance to file a claim for a car accident. The person answered saying I was picked to receive a $100 gift card. I thought I was to be transferred afterwards to speak to a representative for the reason explained. This is a scam!! Never received anything. I want a refund of $4.95. My number is **********.Business Response
Date: 12/27/2022
Dear Ms. ********,
We apologize for any confusion or inconvenience you may have experienced with our service. We offer a discount membership program that provides access to a network of over 400,000 participating stores, with the goal of helping our customers save money every month.
We want to assure you that your account has been successfully cancelled and a full refund of the $4.95 charge has been issued, as requested. We understand that you may have concerns about the terms and conditions of our program, and we are happy to provide more information or clarify any questions you may have.
If you have any further concerns or questions about our discount membership program or the cancellation process, please don't hesitate to reach out to us at (888) 249-9671. We value your feedback and are committed to providing excellent service to all of our customers.
Sincerely,
Customer Care DepartmentInitial Complaint
Date:11/28/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company misrepresented themselves. I thought this was associated with a purchase from PC Richards. They charged my c/a 4.95 immediately.Business Response
Date: 11/28/2022
Dear Mr. *********,
On date 11/26/2022 we received an inbound call from number (347) 343-0844 where we offered our services to you which is access to a discount membership program, and our primary goal is to help our customers save money every month by providing access to a discount network with over 400,000 participating stores. But unfortunately you declined our offer, therefore no enrollment was made nor was there any charge made to you whatsoever and please rest assured that no billings will be made to you. We hope we could resolve your concerns in this matter! If you have further questions please feel free to call us at (888) 249-9671.
Sincerely,
Customer Care.Initial Complaint
Date:10/10/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the POA for my Mom, ********* *******, who at the time had the phone number of ************, there is a charge on her checking account from MY DISCOUNT HUB of $4.95 on 2/9/22 This is for absolutely nothing! How can you people be taking money out of her account? This is wrong. Please put what little bit of money my Mom has back in her account! She is 82 years old with Alzheimer's! Diagnosed 2 years ago.Business Response
Date: 10/11/2022
Dear Ms. *******,
We are sorry to hear about the dissatisfaction with our service. We offer a discount membership program, and our primary goal is to help our customers save money every month by providing access to a discount network with over 400,000 participating stores nationwide saving money in shopping, dining, entertainment and much more. As per your request your account with us has been canceled since 2/09/2022. We have also issued a refund for the only charge made for $4.95, please note that this reversal takes 24 to 48 hours to reflect back into your account, in rare cases 5 to 7 business days. It was a pleasure to assist you! If you have further questions please feel free to call us at ***** ********.
Sincerely,
Customer Care.
My Discount Hub LLC is NOT a BBB Accredited Business.
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