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Business Profile

Engineering

Prell Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Engineering.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent in radio for repair in mid December 2024, and was told that he had received it for repair. After hearing nothing for a few months he finally called back and told me it was “in queue” for repair.

    As of June 2, 2025 have neither heard back from him nor received a refund per my many unanswered voicemails.

    Business Response

    Date: 06/02/2025

    We're writing in response to the complaint filed by ****
    ***** regarding their micro-cassette repair. We sincerely apologize for the
    communication delays and the extended wait for their repair. We understand
    their frustration and acknowledge that our communication has fallen short. 


    We've been experiencing an unprecedented volume of repair
    requests and inquiries. As a single technician, keeping up with the vast number
    of phone calls has become incredibly challenging, leading us to prioritize
    email communication for all updates and scheduling. This allows us to dedicate
    sufficient time to actual repairs. 


    Regarding *** ******* radio, we can confirm it was received
    in mid-December 2024. While we strive to process all repairs efficiently, we've
    encountered a significant backlog. Additionally, their unit presents a more
    complex repair than initially anticipated, requiring additional time and
    careful attention to ensure it's returned in proper working order. We did not
    charge any extra for the time taken. 
    We also want to clarify the repair cost. Our flat rate for
    this type of repair is $90, and we're unsure where the $130 amount mentioned in
    the complaint originated. We'd be happy to discuss this further with *** *****
    if there's any misunderstanding. 


    We're actively working through our repair queue and are
    committed to completing all outstanding repairs as quickly as possible without
    compromising quality. We will reach out via email with an update on the status
    of their radio and an estimated completion time frame as soon as we have a more
    precise assessment. 
    We appreciate their patience and understanding as we work to
    address this situation. 
    Sincerely,


    Andrew Prell, Prell Electronics

    Customer Answer

    Date: 06/11/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    **** *****

Prell Electronics is NOT a BBB Accredited Business.

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