Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20221529
  
  
  
  I am rejecting this response because: giving owners 2 week notice for a a supplemental fee that covers more than just the issue is not the correct way to handle things. It is not our fault they cannot budget well, and are now asking for a surplus of money for any future instances. How will we ever prevent this from happening in the future? 
  
  
  
  Regards,
  
  
  
  ******** *******

  Business Response

  Date: 06/27/2023

  There is currently a
  special assessment for each homeowner at Waldheim Condos, the assessment is
  prorated for the size of each unit. This is described in the letter. This follows
  rules of the Ohio Revised code, again noted in the letter, this is a board of
  directors' decision due to make up lack of funds for paying bills that due for
  July 2023. The payment is due July 1, 2023, along with the normal monthly HOA
  fee per unit. 
  Other water issues are unique
  instances with unique causes and have been dealt with.
  The water intrusion is
  being dealt with this unit, is a unique issue, the association
  has had several different types of vendors to assess the issue and determine
  where water is coming from. Each time the vendor and management have had to
  gain internal access to this unit multiple times. Management has told the owner
  to contact us if they do not hear from the contractor in more than a 2-week
  time frame. I was notified after more than 3 weeks that the contractor did not
  make contact. Management is now in the process of getting resources to do
  repairs inside the unit, the new contractor will need access to measure for
  materials and will then schedule a return visit to do the work. The association
  is responsible for the repairs and will apply dry wall and mud wall as needed,
  however any painting is the responsibility of the homeowner. This has been
  communicated to the homeowner via phone and email.
  This building was built
  more than 40 years ago and building codes were not in existence as they are
  today, that being said the developer used very unique ways of building a
  multi-unit building. 

  Business Response

  Date: 06/29/2023

  The
  Waldheim Association is controlled by a Board of Directors who make the
  decisions for the association, SBS is hired by this board to manage any and all
  decisions are made by the Board and not SBS.
  The
  water issue was thought to be the window of the unit, as this unit is a lower
  floor unit that sits at ground level, after further investigation by a couple
  contractors it was found to be related to the outside common element of the
  wall.  It’s not always easy as one thinks to investigate water intrusion.
  So, it takes some time. 

  Customer Answer

  Date: 07/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******** *******

• Initial Complaint

  Date:10/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18253387
  
  
  
  I am rejecting this response because: I did not call Code Enforcement because of the deck it was because of the stairs.  One step had a large crack across the step in which I have a picture of.  I talked about this issue with Code Enforcement and he said in a text message he did not want or ask for a work order for the steps.
  
  
  
  Regards,
  
  
  
  ******* *****l amount $203.38 adding a $15 late fee. (Invoice attached)

  Business Response

  Date: 10/24/2022

  Please see attached response to this complaint. 

  Business Response

  Date: 10/28/2022

  I had been directed by the Board of Directors to follow-up
  on the citation find out what it was for and how to comply with a remedy to code
  violation within the citation time frames. That is what management has
  done.
  From my phone conversations with *** ****** and ******
  ******** city code enforcement does not recommend repairs just lists violation
  codes and expects those to be complied with. That has been done and documented
  in the email chains provided. I then followed up with emails to both as seen in
  the attached email chains.
  I followed what was stated in the Citation, violation code
  and spoke with code enforcement officer ****** ******** and his supervisor ***
  ******.
  I followed their directions, had maintenance meet with
  ****** and review citation violation and what was to be done to repair. After
  the repair ****** met with maintenance to ensure that the repairs complied with
  code enforcement.
  SBS
  Management takes all our directives from the Board of Directors and their
  directive was to get the repairs made as required by the City of Columbus and
  the cost to makes these required repairs was to then be billed back to the
  owner, Ms. ***** as per the association legal documents.
  The owner is responsible for repairs to their deck as the
  deck is part of the unit, not the association and not Management.  That
  her complaint is with the association NOT SBS Management  
  ***** *******, Managing Agent for Colony Hill, Section II,
  Condominium Association.