Business Profilefor614 Pools

Hello, I am filing a complaint about this company who have serviced my pool for about 5 months and have cited problems with the pump leading to us consenting to them buying a new pump and installing it - cost $1800 plus only for them to them tell us that the timer was not working. We called electricians who told us it was not an electrical issue and there was no problem with the timer, that the new pump was bad. We then went ahead and bought out a new pump - which surprisingly works with the old timer. I contacted 614 pools and told them that the pump they sold us was bad and that it was not an electrical issue and that they needed to refund us because I was on the assumption that it would still be on warranty barely 1-2 months old. The service guy ** did acknowledge that yes it should be on warranty and they will pick it up. The boys came to pick it up. They had the guts to send another bill for $65 for pick up call . I have emailed several times to ask when we will get a refund for the pump and all the attachments , no replies. In the last 48 hours, I have been calling the number on their invoices and on their website , it seems like they have blocked me because it’s says the number is not in service but when I spoke with ****** in your office this morning, he called the number and was able to get through , so did a friend of mine as well. We have paid over $3000 to them for service and parts and I am wishing to collect all the monies back . I will like your department to help in resolving this. I called several times to ask to owner to reach out to me because I wanted to resolve this amicably but never got a call or email. Thanks for your help!