Business ProfileforOmni Pools & Scapes, LLC

We went into contract with Omni for a pool in August of 2022. We were told our pool installation would begin at the beginning of April. Our start date was pushed back 5 times with no explanation and several times we weren’t even notified. The 3rd “promised date” was June 21st, we called on the 20th to make sure someone was coming out to mark the power lines only to be told “oh, we are starting tomorrow”. We were pushed back 2 more times with no contact. We have done everything Omni asked us to do: $7000 for a fence and $3500 to have the power lines moved in order to be ready. We have reached out to the owner multiple times to share our frustration with the lack of communication and not knowing where we were in the process. No one will return our calls, texts or messages. We finally chose to cancel the pool with Omni as we are almost a year in and they haven’t even stepped foot in our yard or kept us informed. They have now sent us a bogus invoice that eats up every penny of our $20,000 deposit. We are asking for the return of our deposit as Omni has not started our project in a timely manner and stopped communicating with us early in the process. We have requested meetings with both our project manager (he canceled 5 minutes before he was supposed to be at our house) and the *****, Jason, and no one will respond.