Complaints

This profile includes complaints for Eco Plumbers, Electricians, and HVAC Technicians's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eco Plumbers, Electricians, and HVAC Technicians

  4691 Northwest Pkwy Hilliard, OH 43026-1126

  
• 

  Eco Plumbers, Electricians, and HVAC Technicians

  27 E Home St Westerville, OH 43081-1522

  
• 

  Eco Plumbers, Electricians, and HVAC Technicians

  221 Renick Ave Chillicothe, OH 45601-2852

  
• 

  Eco Plumbers, Electricians, and HVAC Technicians

  599 Sunbury Rd Delaware, OH 43015-8657

  
• 

  Eco Plumbers, Electricians, and HVAC Technicians

  428 Beecher Rd Ste C Columbus, OH 43230-4562

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are requesting a $280 refund for reasons given in original submission. See attached invoice for this maintenance plan or membership charge.
  
  Thanks for your assistance.
  
  *** ******

  Customer Answer

  Date: 09/22/2025

  This company advertises a free clearing of a drain as part of their maintenance package. We had that done. A week later when that sewer drain backed up and we complained, they told us its a couple hundred dollars to clean, because a clearing is not a cleaning. In the meantime they tried to upsell us on hydro jetting the system to clean it or putting a liner in for $3000 more than a ***utable company will do it for. They are using the maintenance plan as an opportunity to upsell us on stuff we may not need that costs more than an honest competitor. I would like a refund of the $280 for the so-called maintenance plan which is merely a means for them to peddle more products. Ive asked three separate times for a customer service *** to call and no one has.

  

  Business Response

  Date: 09/23/2025

  Dear *** ******,

  Thank you for taking the time to share your concerns with us.

  
  To clarify, our complimentary drain clearing is designed to restore flow using 12 passes of a cable. Because of limitations in pipe access and blade size, the clearing only opens a passage as wide as the blades being used. For example, if a 6-inch sewer line only allows 3-inch blade access, then only 3 inches of the line can be cleared, leaving portions of the obstruction behind. After clearing, we run a camera to get a visual of the line so we can provide customers with a complete picture of the condition of their system. Since sewer lines are not designed to back up, our goal is always to provide long-term solutions rather than temporary fixes.

  
  We regret that you did not feel you received that level of service. Our manager, ***, was happy to speak to ****** ****** regarding the concerns. Per your request, we have canceled your ***** Membership and refunded the $280 to your MasterCard. You will also receive a refund receipt via email from our finance team for your records. Please allow 710 business days, depending on your financial institution, for the funds to reflect in your account.
  We understand we may not be the right company for everyone, but we remain committed to providing expert evaluations at no charge and no obligation. Thank you again for your feedback, and we wish you the best moving forward.

  Customer Answer

  Date: 09/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *** ******

• Initial Complaint

  Date:09/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June ******* ******* came out to do my annual service on my air replaced 3 parts.July 11, 2025 air conditioner went out and told needed to replace motor. The capicitor was one of the 3 parts replaced but come to find out I had an electrician on site when ****** came out the fan motor was bad but the used capacitor was put back in by my electrician and nothing was wrong with this part. I had my electrician replace the fan motor because I didn't trust what they were saying needed replaced. Never received credit for capicitir that ****** took back with him. He said he would educate the service tech. So where was my refund for the ****************** Tried contacting Eco to voice complaint they called 2x only leaving voice msg but no direct phone number to speak to manager I left 3 messages.On Sept 11, 2025 **** ******* comes out and tells me I have several cracks in my heat exchanger but he was afraid to start my furnace due to it possibly catching fire. There were 2 other items wrong but he stated he was able to correct the one issue with the pressure by tightening some screws but one of the pvc pipes showed a small drop of condensation which would require the pvc be dissected in a 90 degree angle and replaced. I shared my disgust with the June 10, repair and told him I felt I was being taken advantage of. Well the very next day I had Care ***************** cone out to assess his findings only to find out there were no cracks in the heat exchange and it would not catch on fire. The issue with repairing the pressure by tightening the screws was never an issue at all I feel eco plumbers is out to exaggerate the repairs and try selling you repairs and parts that are not needed.I paid $420 for the service contract that they used to finnagle service costs and parts that were never needed. Take a look at the furnace filter that was NOT cleaned by **** on 9-11-25 service call This is the poor quality work they do

  

  Business Response

  Date: 09/18/2025

  Good Morning Rose,

  Thank you for taking the time to share your experience with us. We sincerely apologize that the service you received did not meet your expectations.
  A representative from our team attempted to reach you on July 6th, 11th, and 17th, and voicemails were left each time in an effort to connect and further discuss your concerns. Unfortunately, we did not receive a response. When you contacted us on Tuesday, September 16th, you informed our representative that you did not want your membership renewed. The representative confirmed that your request would be sent to our membership team and asked if there was anything else we could assist you with at that time, to which you declined.
  We have since canceled your membership for your dual HVAC system and issued a refund of $420. You can expect to receive that refund within 710 business days, depending on your banks processing time.
  Please note that our membership service does not include furnace filter cleaning, replacement, or changes, as filter maintenance can vary based on equipment type and homeowner preference. We apologize if this was not clearly communicated at the time of service.
  We would still be happy to schedule a phone call at your convenience to further discuss any remaining concerns, particularly regarding the capacitor or heat exchanger diagnosis. Our goal is always to provide a 5-star experience, and we remain committed to addressing any outstanding issues.
  Please let us know a good time to reach you, or feel free to contact our office directly.
  

  Customer Answer

  Date: 09/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:09/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A technician came to the house on Sept 8. He set up an appt for Sept 9 to replace a water heater. He requested 50% down which I gave him my credit card. 15 mins after he left I cancelled the transaction thru phone and email. They told me they canceled the appt and someone would call me back. No one called but the technician did not show up so I thought everything was taken care of. On September 12 I reviewed my credit card statement and there is a charge on there of $2100.00. I called Eco and they said the technician tried to call me on Sept 9. I had my phone with me all day and no call. Eco stated they showed $0.00 on the invoice. She refused to transfer me to anyone else. She stated she would put a request in for Care Team to call me which I doubt will happen since I was told that before. I want my $2100.00 credited back since NO service was rendered.

  

  Business Response

  Date: 09/16/2025

  Thank you for reaching out through the BBB. It looks like our ******, *****,  spoke with you on September 12, 2025, to inform you of the refund that was processed back to your **** card in the amount of $2,100. Attached is the refund receipt for your records. Please allow 710 business days, depending on your financial institution, for the funds to reflect on your account.
  We sincerely apologize for any confusion and inconvenience this situation may have caused and appreciate your patience while it was resolved.

  Customer Answer

  Date: 09/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ***********

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eco Plumbers were hired to replace a sewer line from our home to the street. A 10 foot deep trench was dug, the pipe replaced and the dirt filled in. They came back to plant grass seed. They replaced the sidewalk in front of the property, as required by the City of Kettering. The last task to be done is to replace the sidewalk which runs from our front step to the driveway. We have waited about three months for the concrete to be poured, and have already paid the total charges for this big project. The total charges paid were $15,000. Replacing the sidewalk was an agreed upon part of the project. They have not completed the project but already have been paid. We have spoken to them multiple times and they are not acting in good faith. We are at a loss as to what to do next. I just had surgery and cant get out the front door to the driveway! Thank you in advance for any assistance which you can provide. I would hate for others to be taken advantage of by ***.

  

  Business Response

  Date: 09/15/2025

  Good Morning,

  We sincerely apologize for the inconvenience caused by the delay in replacing the sidewalk at your property. Due to an overwhelming backlog of sidewalk projects this season, we have been working through each request in the order in which it was received.

  
  Your project is currently scheduled for completion on Friday, September 19th. We regret the delay and appreciate your patience as we work to address all projects as efficiently as possible.

  
  Thank you for your understanding in this matter.

  Customer Answer

  Date: 09/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eco Plumbers sent someone to repair the kitchen drain in my home and fix an issue with my bath. Verbally, when consulted about cost, we agreed to around 80 dollars. I had a longer service from Eco Plumbers around the same time which was of similar cost.
  
  Naturally, I was surprised to find that I was charged over 800 dollars by the employee working on repairs: ***** **********.
  
  I was not given any confirmation of this charge. He left my home while I was under the impression he would charge me what we VERBALLY agreed upon. When I called Eco Plumbers, the woman I spoke to would continually deny that I was overcharged. I was sent an estimate by her which showed the 800 dollar charge. That estimate was created while we were on the phone, and did not exist on July 21, the day of service.
  
  I've asked Eco Plumbers to resolve this, and as of yet, it is pending without resolution.

  

  Business Response

  Date: 08/05/2025

  Good Afternoon,
  
  We have canceled your membership as of 8/5/2025 and submitted a refund in the amount of $280. Additionally, as per your conversation with our service manager Will, we have refunded $720.
  
  You will receive an email from our finance team with a refund receipt for your records. Please allow 7-10 business days, depending on your financial institution, for funds to show on your end.

  Customer Answer

  Date: 08/05/2025

  I am rejecting this response because: I will only accept this response once I see the refund of the amounts of $280  and $720 posted to my account ASAP.
  
  
  
  Regards,
  
  
  
  ***** ****

• Initial Complaint

  Date:07/31/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in early April I called and scheduled an appointment to get a drain snaked at my Condo where I have my mother living on **** ****** Ct. They cancelled and rescheduled for April 3. When they came out they stated that they could not unclog drain with there snake, but they had a power washer snake that they could use for a cost of $683 vs the original quote of $90. Just wanting to get it done I agreed if they could do it that day. After work was completed, I was requested to sign the work complete on there device. I was told work was guaranteed for a year. Unfortunately I have not been following my credit card statements closely and they have charged me $28 a month for the last three months. I called July 28 to inquire on charges and they stated I signed up for a service contract which I never do. They then proceeded to stated they will send me an email within three business days stating I wish to cancel. I stated I wanted to talk to someone and now and have it cancelled now. They stated they had no contact info for that department. Additionally I have not received a single bill or original invoice in my email. I do have appointment confirmation emails.

  

  Business Response

  Date: 08/04/2025

  Good afternoon *****,
  Thank you for bringing your concerns to our attention.
  We sincerely apologize for any miscommunication that may have occurred. As a resolution, we have processed a full refund of your membership payments in the amount of $112. Once the refund is completed, you will receive an email from our finance team containing a confirmation and receipt.
  Please note that depending on your financial institution, it may take 7 to 10 business days for the funds to appear in your account.
  If you have any further questions or concerns, please dont hesitate to reach out to us at **************.

  Customer Answer

  Date: 08/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/13/25 a tech from Eco Plumbers , *************** arrived at my home about 1 pm to perform a free ********************* of my HVAC system . I am/was an Ecofi Advantage Plan member so this was one of the benefits . The tech , although polite was not well trained . He informed me that my capacitor was going bad & needed replaced . He performed no tests on said capacitor nor did he even remove the cover to visually inspect the capacitor . He proceeded to perform a poor cleaning of the condenser fins by spray water from the garden hose from the outside . No cleaner was ever used . Proper cleaning uses cleaner & is performed by spraying from the inside out . He installed a new Armad 200X universal capacitor that costs $85 on ****** . He rigged it with a **************** Very professional . He then hands me an iPad with a $598 bill . I questioned the price but paid the bill . This is fraud at its finest . I am a construction superintendent with 40+ years of construction experience . There was nothing wrong with the original capacitor . The unit functioned fine . No symptoms . Thus ******* has refused to provide an itemized bill or even a receipt . This appears to be a pattern with Eco judging from previous complaints . How do they keep an A+ rating ?

  

  Business Response

  Date: 06/19/2025

  Dear ******* *********,

  We sincerely apologize for the experience you had during your recent HVAC appointment. At Eco Plumbers, Electric & HVAC, we pride ourselves on delivering high-quality service backed by our core values and guaranteesone of which is upfront pricing. Unfortunately, in this instance, the technician did not follow our established process, and for that, we are truly sorry.

  We have taken this complaint very seriously. As a company that stands behind its commitments and cares deeply about customer satisfaction, a full refund in the amount of $598.50 has been issued for the service. In addition, your  EcoFi Advantage membership has been canceled, and a refund of $280 has been processed. The payment method on file for the membership has also been securely deleted from our system to prevent any further billing.

  While we cannot undo the frustration caused, please know that we are actively working to ensure that our staff provides consistent, transparent, and professional service to every customer. We are using this incident as a learning opportunity to improve our training and quality assurance measures.

  On behalf of our entire team, please accept our sincerest apologies. We appreciate the opportunity to make this right and thank the customer for bringing this to our attention.
  

  
  

  Customer Answer

  Date: 06/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* *********

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: May 5, 2025
  Amount: $1,091
  Service: Inducer Draft Motor replacement at $1,091 (warranty part)
  Dispute: I want out of their Buyback Program and pay the labor for a single repair which should have been around $320 - labor based on two repairs on this furnace by a big-name company in the HVAC business:
  * $318 - Trap for furnace was clogged causing the unit to shut off the pressure switch. Tested pressure switch it was good. Amp draw of inducer motor 1.25A rated for 1.35A.
  * $308 - Found the collector box cracked where drain line connects. Replaced collector box and checked for leaks - (warranty part)
  It was Monday and my big-name company couldn't come until Friday. The tenant needed heat and have come to expect reasonably prompt service from me (landlord). I called Eco Plumbers who could come that day, and that was the beginning of my mistake.
  No Resolution: The company's Care Team and I communicated by email. The VP of Operations and I talked by phone on May 20th. In about the second email, the Care Team informed of their military and senior discounts. I qualify for both, but neither was offered at the point of sale. The VP of Operations offered me a $100 discount and reiterated the military or senior discount. When I didn't accept the discount, the VP asked what I wanted. I told him I wanted a price similar to the $308 and $318 by the big-name company. He said he would not go that low. Our conversation ended. The Care Team and VP contend there's only one price for HVAC repairs, the Buyback Program price. I assert they have lower price options.
  *10:18 am - Tech called, informed me of the problem and price, said he located the available warranty part. Astonished by the price, I asked would it be better to replace the furnace? Tech said, at today's prices, I don't know. Assuming a difficult repair and tenant needed heat; I approved the repair. Tech went to get part.
  *11:13 am - tech was finished with repair.
  Easy repair - 4 nuts and wire harness ($1,091 INSANE)

  

  Business Response

  Date: 06/04/2025

  Dear ******** *****,

  We would like to clarify several points and reaffirm our position, which we have consistently communicated with you directly, including through phone and email correspondence with both our Care Team and VP of Operations.
  You were provided a clear, upfront quote of $1,091 for the replacement of the inducer draft motor, which included all labor and materials. This pricing was communicated before any work was performed, and you approved the service at that time via a recorded phone call with the technician. Our technicians do not begin work without direct customer authorization. We adhere strictly to this policy to ensure transparency and avoid any misunderstandings.
  Our buyback program is designed to provide added value to any customer paying for any HVAC repair as they can apply the repair cost, up to $1500, at any time in the future towards a replacement. The buyback program has no additional cost associated with it.

  Following the repair, we offered to provide a military or a senior discount. While these were not applied at the point of sale, we extended an offer to retroactively apply the appropriate discount and issue a refund. That offer still stands. We also offered enrollment in our EcoFi Advantage Membership, which includes a 10% discount on services, and offered to apply this discount retroactively if the membership was purchased.

  Our VP of Operations personally contacted you on May 20, 2025, to address your concerns. A $100 goodwill discount was offered as an additional gesture. You declined this offer and requested a price reduction to match rates you received from another HVAC provider. We respectfully explained that our pricing is based on our service standards, technician expertise, and overhead costs, and we are unable to match third-party pricing.

  We stand behind the work performed, which was completed promptly and professionally using a warranty-covered part. We believe our service was delivered in accordance with industry standards, our internal policies, and the agreement made with you at the time of service.

  While we regret that you remain dissatisfied, we have made multiple good-faith efforts to offer resolution and additional value. At this point, we consider the matter closed from our side and respectfully request that this complaint be marked as resolved.

  Thank you for your time and for your continued commitment to fair business practices.

  Customer Answer

  Date: 06/04/2025

  I am rejecting this response because: Their reply is the same response they gave me prior to my BBB complaint. If I were satisfied with that reply, I wouldn't have filed a BBB complaint. *** ********** ****** ******* * ******* completed the two repairs mentioned in my original complaint. I've attached those two invoices to be transparent and for verification purposes. They have overhead costs as well. I suppose their overhead costs are much like Eco Plumbers' overhead costs. I assert that replacing the Collector Box is a more invasive and time-consuming repair than replacing the Inducer Draft Motor. Eco Plumbers, do you agree with my assertion? Since you have a recording of me accepting the INSANE amount of $1,091 to repair the Inducer Draft Motor, I imagine that you have one of me asking to opt out of your Buyback Program and be charged a reasonably priced repair instead - around $320. Certainly, Eco doesn't mind giving a military or senior discount when the spread between their repair cost and a reasonably priced repair cost (more like *** ********** ****** ******* * ******* is as large as the one in this complaint.Regards,
  
  ******** *****

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ECO Came to my house to repair my leaking toilet. The plumber E Z (easy) gave me several options which included a new toilet. I told him I just want the braid from the toilet to the shut off valve replaced and the pump was fairly new. He replaced everything inside the tank and the braid and shut off valve. He spoke with an accent and I told him several times I had a hearing loss. I was charged $300. for him to shut off the water and turn it back on. Parts were ******. The parts were overcharged. I never have never known a plumber who charged for the water to be shut off and on.

  

  Business Response

  Date: 05/20/2025

  Good Morning ****,

  At Eco Plumbers, Electricians, and HVAC Technicians, we take customer concerns seriously and appreciate the opportunity to respond.
  Wed like to begin by stating that *** offers several warranties and guarantees, one of which is upfront pricing. We always dispatch technicians at no charge, and customers are under no obligation to proceed with any work. If a customer declines service, they may send us on our way at no cost.

  
  We do not perform any work without signed authorization. In this case, our technician, Eslam (EZ), provided you with several optionsfrom basic repairs to a full toilet replacementso you could make the most informed decision for your needs and budget.

  
  You chose the Toilet Rebuild option, and we have attached a copy of the estimate with your signature approving the work. This rebuild included:
  -Replacing the fill valve
  -Replacing the flapper
  -Replacing the braided supply line(s)
  -Replacement of the Emergency Toilet Shut-Off Valve.
  An Emergency Toilet Valve is a valve that is essential for preventing water damage by enabling you to quickly shut off the water supply to the toilet in the event of leaks, burst pipes, or other plumbing emergencies. It allows you to isolate the water flow to that specific area without having to shut off the water supply to the entire house.

  
  The technician also applied a $100 discount to the service, bringing your total to $823.

  
  Please note that home service pricing varies by company. Our pricing reflects several important factors, including the rising cost of materialsparticularly over the past ************************************* highly trained personnel, local job creation, day-to-day operational expenses, and the long-term growth and sustainability of our business.

  
  We take great pride in the trades and the essential work our technicians perform. Through The **************, we invest in training our team members to deliver consistent, 5-star service while using eco-friendly products and maintaining the highest standards of professionalism.

  
  At ECO Plumbing, we stand by the services rendered, the pricing provided, and the professionalism of our technician. The work was completed with proper authorization and in accordance with our company standards.
  Our goal is to provide every customer with upfront pricing, highly skilled and fully bonded and insured service, strong guarantees on our workmanship, transparent communication, and the peace of mind that comes from working with a company committed to serving its communityboth now and in the future.
  

  
  

  Customer Answer

  Date: 05/20/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23304489
  
  I am rejecting this response because: 
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IN MARCH 2025 I HAD A DRAIN ISSUE IN MY SHOWER. ECO CAME OUT AND SAID MY COOPER PIPING UNDER MY SLAB FLOOR HAD COLLAPSPED AND THEY WOULD HAVE GO DIG UP MY SLAB FLOOR AND REPLACE THE PIPED UNDER IT. $15000. THEY STATED THEY DO NOT DO FLOORS. THE ALSO PUT 2 HOLES IN MY WALLS AND LEFT THE UNFINISHED FLOOR AND DRY WALL. I SPENT $800 TO REPAIR THE MESS. THEN THEY OFFERED TO PUT UP A NEW SURROUND IN THE SHOWER. I ACCEPTED - THE SURROUND DOES NOT GO TO THE TOP OF THE SHOWER, IT DOES NOT GO TO THE END OF THE SHOWER PAN. IT IS CROOKED AND THE SHOWER PAN IS NOT LEVEL, THEREFORE MAKING ALL THE WALLS OFF CENTER.
  TO FIX THEIR MESS AGAIN AND CORRECTLY IT WILL BE ANOTHER $8000. THIS IS UNACCECPTABLE. THEY OFFERED TO FIX IT - BUT I DON'T TRUST THEM OR WANT THEM BACK AT MY HOUSE. I FEEL THEY SHOULD AT LEAST PAY OFF TO CORRECT THEIR MESS.
  
  THE BATHROOM WAS JUST REMODELED, 4 YEARS AGO. IT IS MY ONLY BATHROOM.

  

  Business Response

  Date: 05/06/2025

  Dear ******* ******,

  We appreciate the opportunity to address your concerns and value your business. We want to reiterate that we have made several good-faith efforts to resolve this matter directly with you, outside of the BBB platform.
  As outlined in the signed agreement, Eco is not responsible for drywall or the final cosmetic appearance of the bathroom. These exclusions were clearly explained before the project began and acknowledged in the signed contract.
  In our commitment to customer satisfaction, we offered to return and make adjustments under our warranties and guarantees. This offer was declined. We also extended an offer of an $800 refund, which was also declined.
  At this time, we remain ready and willing to correct the issues under our warranties and guarantees at no additional cost. However, we understand that you are currently not open to allowing us to perform this work.
  To summarize, your available options remain:

  1.Allow us to return and complete the corrective work under our warranties and guarantees, or
  
  2.Accept the previously offered $800 refund.
  
  We believe these solutions are fair and reasonable based on the scope of our original agreement, the work completed, and our efforts to resolve this matter amicably. Our goal is always to ensure customer satisfaction, and we remain open to moving forward with either of these resolutions.

  Customer Answer

  Date: 05/06/2025

  I am rejecting this response because: you offered to correct the issue with the surround to begin with. I did not ask you to do this - you offered. You made a bigger mess, put in a surround to small and didi not complete the installation.  Why would  I want you to do more damage to my bathroom.  $800 DOESN'T  even cover the repairs needed. I wouldn't trust you to build a dog house. You need to make this right.  You have proven your work capabilities and it's not this.  Poor workmanship among other things.

  

  Business Response

  Date: 05/07/2025

  Thank you for providing the photos of the unfinished drywall and flooring.

  We would like to reiterate that drywall and flooring were not included in the scope of work outlined in our contractual agreement.

  As stated in the signed contract, Eco is not responsible for drywall or the final cosmetic appearance of the bathroom. These exclusions were clearly communicated and acknowledged prior to the start of the project.

  Since both of our proposals to resolve this matter have been declined, we have requested mediation through the Better Business Bureau (BBB) to help us reach a fair resolution. The BBB will be in contact shortly to arrange a mutually convenient date and time for the mediation.

  We look forward to working through this process constructively.

  Customer Answer

  Date: 06/02/2025

  SETTLEMENT MONEY WAS IN MY MAIL BOX SATURDAY