Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description:
  When vehicle was purchased I was told by the salesperson that the tint on the vehicle was legal for
  Ohio. I recently discover this to be false via a ticket from Ohio Highway Patrol, who stated it was illegal
  for the dealer to sell the vehicle with illegal tint pursuant to ORC ******** ******. The dealer is unwilling
  to pay the full expenses incurred due to their misrepresentation/fraud. If they would have disclosed the fact that the tint was
  illegal, I would have not have purchased the vehicle unless they were willing to replace all the tint on the side before the sale was
  completed.

  

  Business Response

  Date: 04/10/2025

  Platinum Motors LLC
  **** ****** Rd.
  Heath, OH *****
  
  04/10/2025
  
  
  To Whom It May Concern,
  
  
  RE: Response to Complaint No. CDA-***********
  
  
  This letter is in response to the customer’s continued pursuit of reimbursement beyond the scope of our original and previously agreed-upon resolution facilitated through the Better Business Bureau.
  
  
  As acknowledged during the BBB review, we at Platinum Motors LLC regret the oversight regarding the window tint on the front windows of the 2018 Kia sold on July 8, 2024. Once we became aware that the tint did not meet Ohio Revised Code 4513.241(E)(1), we took full responsibility for the portion of the issue that falls under our legal obligation.
  
  
  Accordingly, we committed to:
  
  
  Paying the fine associated with the tint citation;
  Covering the cost of removal of the illegal tint from the front two windows;
  Paying for replacement tint on the front windows that meets Ohio legal standards.
  
  
  
  
  This agreement was accepted and the complaint was marked as resolved through the BBB based on those terms.
  
  
  However, we must respectfully clarify that we did not, and do not, agree to reimburse costs incurred by the customer beyond our legal responsibility. The decision to have all windows retinted at personal expense, without consulting us or allowing us to coordinate the legal corrections, was not made in collaboration with Platinum Motors LLC. As such, we are not obligated to reimburse the full amount of $852.99, which includes services and materials beyond the required remedy.
  
  
  Our commitment remains to address the portion of the issue that falls under our responsibility according to state law. We are not liable for, nor did we authorize or approve, the full retinting of the vehicle by a third-party provider.
  
  
  We take all concerns seriously and continue to improve our inspection and sales process to avoid similar issues. We consider this matter resolved in accordance with the terms agreed upon with the Better Business Bureau.
  
  
  Sincerely,
  Platinum Motors LLC
  **** ****** Rd.
  Heath, OH *****
  
  

  Customer Answer

  Date: 04/14/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 
    There was never an agreed solution. The lack of an agreed solution is why I proceeded with resolving the issue myself with Nate’s of risking getting another citation. I reached out to the Attorney General’s Office and they generated this complaint.
  
  Regards,
  
  
  
  ****** ******

  

  Business Response

  Date: 04/14/2025

  Response to Complaint #********
  Complainant: ****** ******
  Date: April 14, 2025
  
  
  Dear Better Business Bureau,
  
  
  We are writing on behalf of Platinum Motors LLC, located at **** ****** Rd, Heath, OH *****, in response to Mr. ******’s recent statement regarding this complaint.
  
  
  We understand that Mr. ****** is not satisfied with the resolution; however, we would like to clarify the actions we are taking to fulfill our prior commitment and bring this matter to a close.
  
  
  As of today, we are sending out a check in the amount of $400 to Mr. ******. This includes:
  
  
  $205 to cover the parking ticket.
  $195 as reimbursement for the cost of replacing the window tint.
  
  
  
  
  This payment aligns with the commitment we made during our previous correspondence through the Better Business Bureau. At that time, the claim was marked closed based on our representation of what we would do to resolve the issue.
  
  
  Although we initially requested supporting documentation (proof of the ticket and the repair), we have decided to move forward with issuing the payment despite not receiving those materials. We believe this step reflects our good faith effort to resolve the situation.
  
  
  We genuinely hope this satisfies the concern and allows both parties to move forward.
  
  
  Sincerely,
  
  
  Platinum Motors LLC
  **** ****** Rd
  Heath, OH *****
  Phone: ###-###-####
  
  

  

  Business Response

  Date: 04/14/2025

  I have a copy of the check we have sent the customer if it is needed I will upload it 

  Response to Complaint #********
  Complainant: ****** ******
  Date: April 14, 2025
  
  
  Dear Better Business Bureau,
  
  
  We are writing on behalf of Platinum Motors LLC, located at **** ****** Rd, Heath, OH *****, in response to Mr. ******’s recent statement regarding this complaint.
  
  
  We understand that Mr. ****** is not satisfied with the resolution; however, we would like to clarify the actions we are taking to fulfill our prior commitment and bring this matter to a close.
  
  
  As of today, we are sending out a check in the amount of $400 to Mr. ******. This includes:
  
  
  $205 to cover the parking ticket.
  $195 as reimbursement for the cost of replacing the window tint.
  
  
  
  
  This payment aligns with the commitment we made during our previous correspondence through the Better Business Bureau. At that time, the claim was marked closed based on our representation of what we would do to resolve the issue.
  
  
  Although we initially requested supporting documentation (proof of the ticket and the repair), we have decided to move forward with issuing the payment despite not receiving those materials. We believe this step reflects our good faith effort to resolve the situation.
  
  
  We genuinely hope this satisfies the concern and allows both parties to move forward.
  
  
  Sincerely,
  
  
  Platinum Motors LLC
  **** ****** Rd
  Heath, OH *****
  Phone: ###-###-####
  

  
  

  Customer Answer

  Date: 04/15/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  

  Complaint: ********
  
  I am rejecting this response because the amount offered is insufficient as it does not cover the total cost I incurred. I don't believe the illegal tint was an oversight because when asked the salesperson stated the tint was legal, that is a misrepresentation. If he didn't know he should have verified. If the illegal tint was disclosed prior to the purchased I would not have accepted the vehicle unless all 4 of the side windows were replaced with the same legal tint, regardless of the legal requirement only being on the front side windows and windshield. By not disclosing the illegal tint prior to the sale, Platinum took away that option for me to make that decision. 
  
  The last email correspondence I received about this matter was December 5th. By the time I had the tint replaced on December 23rd I still hadn't received any offer to resolve this matter. Platinum never offered to replace the tint. I was not going to wait around and risk getting another citation. The citation receipts are already included in the original case. I have attached the tint replacement receipts to this  correspondence. I was able to get the cost lower than the original request because Showroom Solutions thought I also wanted the rear window (or rear windshield) tint removed and replaced. My adjusted cost (which I previously shared with Platinum) is below. Anything less than that is unacceptable to me.
  
  $208 for the ticket
  $527 for the tint removal and re-tint
  
  $735 total
  
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 Acura MDX on March 18, 2024 from Platinum Motors. At the time of the purchase, I agreed to pay the full price of the vehicle plus an additional $895 for a ceramic exterior and interior detail package. As part of the final agreement, Platinum agreed to perform paint repair in two areas of the vehicle, the rear driver side door and the area below the tailgate. It was explained to me at that time it would require a few days for the paint work and the ceramic package. The vehicle was then delivered to me (in *******) on March 21, 2024. At that time I noticed that the tailgate area had been re-painted but the rear door had not. Also the passenger side outside mirror had been damaged since I saw the vehicle on Monday. I called the salesman who I had dealt with (**** ****) and he told me to get an estimate from a local auto body repair shop. I did that and sent it to ****. He indicated that the door paint work estimate looked correct but he thought the price of the mirror seemedhigh. He said he would check the mirror cost in his area. He later gave the go ahead to get the work done by my local shop. Platinum eventually (it took a few months) paid the shop for the mirror portion of the repair, but have yet to reimburse me for the $628 that I paid for the door to be re-painted. I have all of the numerous texts between **** **** and myself in which he had several times told me that they were about to make the payment or a few times he told me he thought the payment had been made. Finally on August 9 I called the sales manager **** ******* and explained the situation to him. He thought it had been taken care of. I told him it had not. He asked what could he do to make me the happy customer that I was when I left the dealership. I stated simply to reimburse me. Nothing happened. I waited and called him back on October 15, once again he thought it been taken care of by them. Another month nothing. I am now going through the BBB basically as a last resort.

  Customer Answer

  Date: 11/20/2024

  I have included the vehicle bill of sale, the ceramic package receipt and 3 pages of texts between the salesman **** **** and myself.

  

  Business Response

  Date: 01/03/2025

  From: ********* ****** <**********************************************************************>
  Date: Fri, Jan 3, 2025 at 1:38 PM
  Subject: Complaint# ******** ******* *******
  To: ******************************************************** <********************************************************>
  
  
  To whom it may concern:
  
  Firstly, I would like to apologize for the long delay in this getting handled. We had another person who was handling incoming issues such as these, however she is no longer with the company, and this was thrown in my lap last minute.
  
  Secondly, I have personally reached out to Mr. ******* in regard to this complaint when I finally received it. I made contact with Mr. ******* on December 23, 2024 in regard to this complaint and spoke with him as I was actually one of the two employees who delivered his vehicle to him when he purchased it. During our conversation, I had apologized to him for all of this inconvenience and told him that I would personally handle this matter by getting him a cashier check in the amount of $628 and overnighting this to him. I have attached both the cashiers check stub, as well as our conversation from when I sent him the tracking information and him confirming that he received it as well. I believe everything has been handled on our part in order to resolve this issue we had with Mr. ******** Again, I have attached the cashier check stub as well as the conversation with Mr. ******* in this email. 
  
  If there is anything else that you may need, please feel free to reach out to me directly as I will be the one handling this matter.
  
  Thank you for your time.
  
  ********* ******
  
  Platinum Motors LLC
  ***************
  ***************
  
  ********* ******
  General Manager
  Office: ************ | Fax: ************ | Cell: ************ |Email: **********************************************************************
  

  
  

  Customer Answer

  Date: 01/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Platinum Motors llc knowingly sold ********* ****** a audi Q5 that burns oil I have to put a quart of oil once a week .I had the car about a week check oil light came on .I took the car to valvoline they add ed a quart a week later check oil light came back on I called ****** told her the problem she bring it in .I left it for about a week with no loner car .it took about two weeks after going back in fourth with something about her bother being sick I didn't understand that .but I called audi we got it in confirmed oil burning problem. ****** let me know that platinum Motors wasn't going to pay for any repairs I had the car for three weeks and two of which they had it .

  

  Business Response

  Date: 08/24/2022

  To whom it may concern:
  
  We, Platinum Motors LLC, have sold a 2014 Audi Q5, VIN# WA1LFAFP5EA117090, to the buyer, ********* ****** on 11/16/2021. We had been notified by the buyer that the vehicle was having issues with a low oil light and that the vehicle was going to be dropped off at MAG Audi. The vehicle was dropped off at MAG Audi on 11/30/2021. The vehicle was originally tested for an oil consumption test, and was in the amount of $193.25. The vehicle was then taken there a second time, where a second oil consumption test was ran, in the amount of $193.25, as well as a follow up test for a Boroscope test, which was in the amount of $567.00. All three of these bills were paid by us, Platinum Motors, and was not charged to the customer, *********. Before the vehicle was put up for sale, we had the vehicle serviced at Integrity Auto Service, which was done on 10/07/2021, in the amount of $1,240.94. No issues were found at the time with any kind of oil consumption. 

  All of our vehicles are sold as-is, and we have signatures from the customer that she signed both as-is forms. With the vehicle being sold as-is, the customer agrees to buy the vehicle in the condition that it is in, and holds us, Platinum Motors LLC, not liable for any issues that would arise with the vehicle after the sale of the vehicle. 

  If you have any questions or concerns, please feel free to reach out to our attorney, ***** *****. His contact info is as follows: Irving B ***** & Associate Inc / 923 E Broad St #100, Columbus, OH 43205 / (614) 258-9300

  Thank you.

  Customer Answer

  Date: 09/06/2022

  Hello, your call the answer to the response from Platinum motors . I took the car back and forth to the Audi service center. Oil consumption test is a series of three . The diagnostic test came back positive for over oil consumption .The Audi dealer let Platinum motors know the cost of the repairs for the engine oil consumption problem not the testing .Platinum paid for testing only .****** at platinum let myself and the Audi dealer know that they would not cover the cost of the repairs . It had been less than a month from the date of purchase. I will have the Audi dealer forward the testing results. The dealer service center assured me that Platumin knew the car had an engine oil consumption problem at the date of purchase. I ask for my money back or a different car. Platinum motors said they would not do either. I had only had the Audi for five days before the oil light came on and the vehicle was returned to Platinum motors. ****** said someone from the health location would come pick it up and run some test to see why the oil light kept coming on .A week later the Platinum motors Heath service center said they put new spark plugs on the Audi and that would fix the problem. When I got the Audi back the oil light came back on so I reached out to the Audi dealer and made the appointment to have it looked at ****** agree to have them run some test .I have all the emails and texts massage from ****** and the Audi dealer I will forward everything .Thank you very much for your time. If you any question please feel free to call or email.
  
  Sincerely ********* ******

  

  Business Response

  Date: 09/19/2022

  Hello,

  In response to the complaint, we have addressed that we, Platinum Motors, had paid for the tests that were performed by the Audi dealership. We had also paid for the services that were requested to be done at Integrity Auto Service, which none of these charges were billed to the customer, *********. For the Audi service center to assure ********* that we were aware of the issues of this vehicle when it was listed for sale are false. We have all of our vehicles serviced at Integrity Auto Service, and this oil consumption issue was not anything that was listed to us, so we were not aware of any oil issues with this vehicle.

  As we had mentioned before as well, all of our vehicles are sold as-is. We have all of these forms that were signed by the customer stating that they are aware that the vehicle is sold as-is by Platinum Motors LLC, and are not held liable for any issues that may arise while in the possession of the buyer. On our As-Is - Sold Without Warranty form, it states that "This vehicle is sold without any warranty. The buyer will bear the entire expense of repairing or correcting any defects that presently exist and/or may occur in the vehicle unless the salesperson promises in writing to correct such defects." As mentioned, we have the signature from the customer that they read this form and agreed to what is written within it.

  Thank you.