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Business Profile

Used Car Dealers

Royan Car Sales, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Client went to the car dealership and spoke directly to the owner and on 4/12 he purchased a car and the owner told him it had issues but offered to fix it but did not give him any paperwork regarding the issue but was purchased with the understanding that issues would be fixed but the owner did not properly fix it and the car no longer works and the owner doe snot want to return the money.

  • Initial Complaint

    Date:10/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle on 10-13-22 from this business. I asked if there was anything wrong or serious wrong with the vehicle vehicle she replied no it's in perfect shape. I paid 2950.00 for it. I did test drive it and I didn't notice anything. Anyhow oct 28 my mechanic friend decided to look under it and he noticed the frame was rusted thru on both sides all the way up. He said this car should never been sold for safety reasons. He then stated that vehicle is not repairable. I called the dealership and asked for either a refund or have the money transferred to another vehicle and they said no. I purchased as is. That the vehicle is my problem.

    Business Response

    Date: 11/17/2022

    Dear customer and BBB:

     

    I am sorry that this situation occurred.  Unfortunately, we are not able to refund the $ requested.  As Mr. ****** stated the car was sold "as is", which means that the customer acknowledges that there is no guarantee on this vehicle.  If the frame is rusted, there is no way the dealer has concealed that and Mr. ****** had the opportunity, as he stated, to drive test the car and inspection it before completing the purchase.  It is not our intention to create a difficult situation for any of our customers.  Mr.*****r signed, in fact, 2 different documents acknowledging that the vehicle is sold "AS IS".

    I have attached the "AS IS" documents signed by Mr. ****** as evidence that he was well aware that there is no guarantee on the vehicle.  Please let me know if there is any questions and thanks for your support.

Royan Car Sales, LLC is NOT a BBB Accredited Business.

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