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Find a Location

Alfa Granite, LLC has 1 locations, listed below.

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    Business ProfileforAlfa Granite, LLC

    Granite

    Additional business information

    Additional Info:
    Mr. Santos Serrano was a partner of Alpha & Omega Granite Works LLC, which is out of business. 

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This business offers fabrication and installation of granite countertops, islands, vanities, bar tops, fireplaces, tables and more.

    Business Details

    Location of This Business
    9069 Princeton Glendale Rd, Hamilton, OH 45011-9787
    BBB File Opened:
    3/18/2015
    Years in Business:
    9
    Business Started:
    8/18/2014
    Business Incorporated:
    8/18/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Santos I Serrano, Owner
    • Mr. Kevin Loughnane, Manager
    Contact Information

    Principal

    • Mr. Santos I Serrano, Owner

    Customer Contact

    • Mr. Kevin Loughnane, Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/05/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    Appointments both rescheduled. Vanity sink built too far back in top so installer moved my vanity out and installed it out of level 3/4 " When asking Kevin to have it resolved he became irate and demanded payment. I asked to speak to owner or installer he refused and again demanded payment. Told me he would have someone out to fix issue but i needed it fixed before my cabinet work and he said he wasnt sending someone 45 minutes out of the way until he was back in my area. So basically the agreed upon installation date does not mean a lick to them and my other work to be done isnt important enough for them to resolve in a timely fashion. Told me it was a minor problem and my sink worked and i should just fix it myself. I said ill fix it myself and you can refund me some money for the vanity installation as i have to redo it. Told me to never call or text him again! Kevin is an inconsiderate, rude, demanding individual. I have no idea how he has a job.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Mandy

    1 star

    11/14/2021

    The price was amazing on my granite. Upon day of installation I was not going to be able to be there. It would be my dad. Luckily I decided to get off work early and the workers were finishing up. As I look at the finished product I notice that all looks amazIng except the counter top in between the stove and refrigerator was completely different than the rest! When I said this is the wrong piece the workers were telling me oh no it's the same! Clearly it was Not! I called Kevin he said oh no it's the same. I demanded the owner who stated he had told Kevin that one slab was not enough. Kevin had not stated anything to me or I would have paid for the extra slab to have it right. As I said this was not going to work it was a completely different design. The guy states they could piece it together but a seam would be in the middle. Of source I agrees just to have my original counter top as I told him on was not paying the full amount. They did take off 300.00 stating it would be replaced when they had extra. I have attempted to contact them with no response. I was extremely disappointed someone would just try to get over on a person instead of telling the truth. Had I not been there and seen the big difference In the pieces I probably would not had even gotten my original with the seam. They have not changed as I know someone who just bought a countertop and they were lied to as well. Bad business!!

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