Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Funai Service Corporation has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Funai Service Corporation

      2950 Toy Rd Groveport, OH 43125-7506

      BBB Accredited Business
    • Funai Service Corporation

      13821 Struikman Rd Cerritos, CA 90703-1031

    • Funai Service Corporation

      1825 S Acacia Ave Compton, CA 90220-4926

    • Funai Corporation

      201 State Rt 17 Ste 203 Rutherford, NJ 07070-2583

    • Funai Service Corporation

      2001 Sanyo Ave San Diego, CA 92154-6212

    Business ProfileforFunai Service Corporation

    Electronic Equipment Repair
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/17/2012

    Years in Business: 33

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company is the service provider for consumer electronic products from the following brands: FunaiEmerson, Magnavox, Philips, Sanyo, Sylvania brand Televisions, DVD players/recorders, Blu-ray players/recorders, and Home Theater systems as well as Neato robotic vacuum cleaners.

    Funai Service Corporation (FSC) is based in Groveport, Ohio. FSC is the U.S. subsidiary of Funai Electric Co., LTD., which is headquartered in Osaka, Japan. 

    Products & Services

    Reverse Logistics

    Business Details

    This is a multi-location business.

    Find a Location

    Funai Service Corporation has 12 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Funai Service Corporation

        2950 Toy Rd Groveport, OH 43125-7506

        BBB Accredited Business
      • Funai Service Corporation

        13821 Struikman Rd Cerritos, CA 90703-1031

      • Funai Service Corporation

        1825 S Acacia Ave Compton, CA 90220-4926

      • Funai Corporation

        201 State Rt 17 Ste 203 Rutherford, NJ 07070-2583

      • Funai Service Corporation

        2001 Sanyo Ave San Diego, CA 92154-6212

      Location of This Business
      2950 Toy Rd, Groveport, OH 43125-7506
      BBB File Opened:
      5/28/2008
      Years in Business:
      33
      Business Started:
      5/1/1991
      Business Started Locally:
      9/1/2007
      Business Incorporated:
      10/16/2007
      Accredited Since:
      7/17/2012
      Type of Entity:
      Corporation
      Alternate Business Name
      • Funai Service Corporation (FSC)
      Hours of Operation

      Primary

      M:
      7:30 AM - 6:00 PM
      T:
      7:30 AM - 6:00 PM
      W:
      7:30 AM - 6:00 PM
      Th:
      7:30 AM - 6:00 PM
      F:
      7:30 AM - 6:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Yoshihiro Sasaki, President & CEO
      • Mr. Louis Guerrero, Manager of Customer Care
      Contact Information

      Principal

      • Mr. Louis Guerrero, Manager of Customer Care

      Customer Contact

      • Mr. Louis Guerrero, Manager of Customer Care
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/13/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I sent in my Neato for repair. Communication was delayed, but that was fine initially. On 10/16, about two weeks after they received the robot, they reached out with an itemized bill for the repairs saying: "As soon as we receive your authorization for payment we will complete the repair and ship Robot back to you." I paid that day. On 10/26 I emailed them asking for an update as they said they'd be finished on 10/24 but I hadn't heard anything. No one responded and I sent another email on 11/2. On 11/3 they responded now saying the main board needed to be replaced but they couldn't get one and now the robot needs to be disposed of or returned to me broken. I replied with their prior communications stating that they'd fix it and ship it back once I paid asking what was going on. It's now 11/13 and I still haven't received a response.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Elisa B

      1 star

      07/27/2022

      I've sent emails and left voicemail messages and Funai has not contacted me. I've tried multiple phone numbers and extensions and you can't get a live person on the phone. I just email them and the message was returned indicating the email address wasn't found. I copied and pasted the email address directly from their website. I'd like a shipping label resent to me for a service I purchased but never redeemed because I need a shipping label.

      Local BBB

      BBB of Central Ohio

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.