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Business Profile

Call Center

HKT Teleservices (US)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Call Center.

About

Important information

  • Believed to be out of business:
    According to information in BBB files, it appears that this business is no longer in business.
  • Additional Info:
    PCCW Teleservices is a business process outsourcing (BPO) provider offering voice and non-voice customer service, technical support, sales, customer retention and related services through 24-hour contact management centers in the U.S., mainland China, Hong Kong, the Philippines, and Panama.

About This Business

 Business Process Outsourcing -Outbound and Inbound Services -Traditional Voice Services -Non-Voice Services including Email, Web Chat, Text and SMS -Sales Strategy and Implementation -Customer Care -Technical Support -Help Desk -Back Office Support

Products and Services

Business Process Outsourcing -Outbound and Inbound Services -Traditional Voice Services -Non-Voice Services including Email, Web Chat, Text and SMS -Sales Strategy and Implementation -Customer Care -Technical Support -Help Desk -Back Office Support

Business Details

BBB File Opened:
11/2/2004
Business Started:
1/1/1994
Date of New Ownership:
6/1/2009
Business Incorporated:
1/26/1998
Type of Entity:
Corporation
Alternate Names:
HKT Teleservices (US), Inc.
PCCW Teleservices (US), Inc.
Business Management:
Ms. Barbara Bricker, Administrative Manager
Mr. Scott Lee, Vice President of Finance
Mr. Robert Racioppi, Vice President/Chief Technology Officer
Ms. Sandy Frisch, Lead Manager
Mr. David Shapiro, President
Mr. Chris Viertlboeck, Marketing Director

Additional Contact Information

Principal Contacts
Mr. David Shapiro, President
Customer Contacts
Ms. Barbara Bricker, Administrative Manager
Additional Email Addresses
Sales: Email this Business
Social Media
LinkedIn

Additional Information

More Resources

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