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Find a Location

Premier Storage of Granville has 1 locations, listed below.

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    Business ProfileforPremier Storage of Granville

    Storage Units

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Boat, RV, Climate Controlled & Self Storage

    Products & Services

    Boat, RV, Climate Controlled & Self Storage

    Business Details

    Location of This Business
    5076 Columbus Rd, Granville, OH 43023-0389
    BBB File Opened:
    3/15/2022
    Years in Business:
    4
    Business Started:
    10/9/2019
    Alternate Business Name
    • Premier Storage of Granville, LLC
    Business Management
    • Mr. Allen Faires, Owner
    Contact Information

    Principal

    • Mr. Allen Faires, Owner

    Customer Contact

    • Mr. Allen Faires, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Renting a storage unit

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/07/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I have had a storage unit with premier storage of granville for 2020 Several times they have charged my debit card or my credit card and not applied the money to my account charging me late fees and locking me out.In May of 2022 when they charged my account they charged it as a payment that they voided they said but the money came out of my checking account. that was Instead they said I moved out which i And on the statement it says I moved to unit E30 . Which they chareged my all new set up fees and a much higher monthly rate for a unit I had never moved out of. My rates were increased 3 times already on this unit only being notified 1 time. I purchased in may 2022 a second unit E50 with a rate of only 130 same size 10×20 Because this unit had a power source and management at the time said that that was fine I could do that only to have them cut the power to that unit stating that they don't allow tenants to use power even though they have temperature control units with power. The whole reason I purchased the secondary unit was for the power and was falsely told that I was allowed to have power and then after I had the unit that was all a lie. I kept that other unit still E50 For over a year almost two years and never had my racing crease not once. All the while being charged for somebody else's unit at the same time and trying to dispute the charges from my d2 unit my original and this other unit that I don't know what unit is and have Been paying multiple months for causing me to be locked out of my own unit with my belongings threatening to be auctioned if I don't continue to pay. The management company has now sold the company to a corporation and have totally erased my original history saying that my original d two unit I didn't even get until twenty twenty two which is an accuracy I have attached the original documentation to show proof of this. I am now locked out of my unit once again where my monthly rate is over two hundred dollars now For every single month that I have dealt with this I have paid a twenty dollar late fee Every month
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    Customer Reviews

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    Local BBB

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