Reviews

Review Details

• Review fromFrank W

  Date: 08/13/2023

  5 stars
  Great to work with and very quick on handling my textbook. I will work with them again.

  TextbookRush.com

  Date: 08/14/2023

  Thank you for the positive feedback. We look forward to your next Buyback transaction with us.

• Review fromJulie U

  Date: 08/12/2023

  5 stars
  I have completed Buyback with 2 books and have had a positive experience. I followed the detailed instructions provided. The deposit into my PayPal account was very quick after they confirmed the item I shipped met their criteria. I am currently renting 2 books this semester and anticipate no issues when I return them in December.

  TextbookRush.com

  Date: 08/14/2023

  We appreciate you taking the time to provide a Review. Much of the Buyback transaction experience depends on the customer, so we appreciate your attention to the policies and guidelines. For your rentals, please be sure to check your email account used on the rentals closer to the December due dates, as we will send you rental return reminders and links to get a pre-paid rental return label.

• Review fromJune S

  Date: 08/12/2023

  5 stars
  Fast shipping with a good quality rental book. Great experience so far!

  TextbookRush.com

  Date: 08/14/2023

  Thank you for your feedback. Please make sure to check the email address you used for this order closer to your December due date. We will send you reminders about the rental, and links to print your pre-paid return label.

• Review fromDeb G

  Date: 08/11/2023

  5 stars
  They are very fast and efficient. Sold to them many times and never any issues. Always receive payment promptly.

  TextbookRush.com

  Date: 08/14/2023

  Thank you for taking the time to leave a review. We believe that a lot of the credit for a smooth Buyback transaction goes to the customer - thank you for reviewing the policies and guidelines to make help us expedite your Buyback processing and payment.

• Review fromDelia G

  Date: 05/24/2023

  1 star
  This company is the only buyback vendor that closed my account and did not pay for the books I sent them. The books were like new and I followed all their instructions.

  TextbookRush.com

  Date: 05/25/2023

  After a thorough analysis we made the difficult decision to close your account. We informed you about this and the reasons on 9-16-2022 via email. We have no desire to post anything that may appear detrimental to you, so rather than provide those details publicly, we would request that you review that email and then follow-up with us directly with any additional concerns you have.

• Review fromTyler M

  Date: 05/17/2023

  1 star
  Textbook was sent in a **** Priority Mail Envelope. Yes, an envelope. The **** worker folded it in half and shoved it in my mailbox, completely degrading it. Was offered a 20% refund and told that USPS doesn’t offer insurance (the priority mail always offers $100 insurance, this was a lie). Eventually got offered a 35% refund on the item and no refund on shipping.
  You’ll notice that in their shipping guidelines they strongly recommend using a heavy duty box and making sure the items are packed tightly. Any damage to the item is deducted from the return amount.
  What a joke of a company. Do not do business with them.

  TextbookRush.com

  Date: 05/17/2023

  We apologize for the bad experience that the customer had, but much of this was out if our control. The customer has a PO Box, and is in a remote location (we cannot provide their location in a public forum). This limited the shipping options and packaging we could use. Also, the item they ordered did not fit in the PO box opening (they provided dimensions to us via email). The mail carrier appears to have forced it through the PO Box opening, damaging the product. The order was not placed via our website, but we have asked the host of the other website to issue a refund of 35% (plus shipping) since the customer has stated they needed to keep the item for class. Since the damage was done by the USPS delivery person and not us, and the customer did not want to return the item, we felt that this was a fair resolution.