Business ProfileforAim Transportation Solutions

I have been one of AIM’s customers for over one year now. The vast majority of our business is predicated upon the usage of AIM’s products, namely semi-sleepers and trailers. Initially, the customer service was “okay” but over the last six to eight months it has diminished drastically right along with (some) of their products. We are on rental agreements for eight (8) of their units, four semi-sleepers and four trailers. We have had several units fail on a frequent and consistent basis to where business operations have been detrimentally affected. One unit in particular had at least a dozen service calls or repairs where it had to be decommissioned for weeks at a time which caused even more stress on the business. Throughout the ordeal, we requested a replacement unit on several different instances to no avail. I have spoken with a number of representatives with AIM who tend to disparage each and every issue I have in addition to redirecting accountability in a circle. These people are unprofessional, have unethical practices, breach contracts, lack decorum, and provide subpar service to their customers of whom they feel are inadequate in terms of knowledge and experience pertinent to business. On several occasions I have been treated as if my business and what I bring to the table in terms of business is disposable, unvalued, and my complaints go unaddressed. My problems were initially with the equipment and lack of reliable equipment, but through dealing with several representatives my issues have transcended over to the deplorable customer service I receive on a day to day basis. This entity is retaliatory, and will do everything in their power and beyond to justify their antics, retaliatory conduct, and ultimately they don’t care about certain customers and I am a walking testament to that. I may not bring them $**** a month like other customers, but I still deserve to be valued and at this point, they have shown and proved anything but.