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Business Profile

Property Management

Safeguard Properties, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Safeguard Properties, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Safeguard Properties, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a sticker put on my window saying my property is vacant when we closed on the house the 10th of January and moved in fully on the 11th of January. The property listed is occupied and I do not want safeguard on my property again.

      Business Response

      Date: 01/23/2023

      In response to the complaint received from Ms. ****** ****,
      Safeguard Properties Management LLC (“Safeguard”) is a property preservation
      company.  Safeguard works at the direction of its clients which include
      mortgage lenders, servicers and government backed investors. Safeguard is often
      requested to complete property inspections at the property for its
      clients.  The sticker was placed several months ago when Safeguard had a
      work order at the property.  Safeguard
      will notify its client of Ms. *****s complaint.  If there are any other
      concerns, Safeguard’s customer service team can also be reached at 800-852-8306
      extension 2158.

    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company left a note on my door saying vacant and taking pictures and will rekey and winterize home in 7 days when there's plenty of evidence people live here including a car in front of the house and in the driveway. I have them on camera going right to the front door and putting the sticker then barely knocking when clearly it's a porch and I have a doorbell. Very unprofessional and if anything happens I will be contacting the authorities.

      Business Response

      Date: 12/19/2022

      In response to the complaint received from
      Mr. S***** *******, Safeguard Properties Management, LLC (“Safeguard”) is a
      property preservation company.  Safeguard works at the direction of its
      clients which include mortgage lenders, servicers and government backed
      investors. Safeguard’s client request work orders on a per order bases to complete
      property inspections at Mr. *******’s property. Safeguard’s client requested
      that Safeguard inspect the property to determine if it was occupied or vacant
      by performing an inspection at your property.  Safeguard’s inspector
      reported Mr. *******’s property occupied.  Safeguard will notify its
      client of Mr. *******’s complaint and Safeguard’s customer service team can
      also be reached at 800-852-8306 extension 2158.  Mr. ******* should also
      contact his mortgage company to discuss the inspection orders being placed at
      the property.

    Safeguard Properties, LLC is NOT a BBB Accredited Business.

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