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Business Profile

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Reliant Capital Solutions, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    Consumers from across the United States have contacted BBB indicating the Reliant Capital Solutions' representatives falsely identify themselves as being from a government entity, such as the Attorney General's office. 



    Consumers are advised that it is a violation of the Fair Debt Collection Practices Act to falsely state that a complaint has been filed against a consumer, to fail to disclose that a communication is from a debt collector, to make a telephone call without meaningful disclosure of the caller's identity or to falsely state and/or imply that the caller is with the attorney general's office. 

     

    RCS has responded to some consumers indicating they would not be contacted by phone again, or the account was returned or that if the consumer would like the calls to stop they may send a letter asking them not to contact them by phone to the following address:




    Reliant Capital Solutions, LLC

    750 Cross Pointe Rd., Ste G

    Gahanna, OH 43230




    BBB has processed complaints from consumers living in the following states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, IN, KY, MS, NC, NE, NM, NY, OH, PA, RI, SD, TN, TX, and VA. 

Complaints

This profile includes complaints for Reliant Capital Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Reliant Capital Solutions, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 79 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/27/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This number called me asking for my grandmother, after I told them multiple times that she is 75 years old and that she has dementia and cannot speak with them. They would not tell me why they are calling the agent got very mad at me and was very rude. She is an old women and this is not acceptable.

      Business Response

      Date: 08/01/2023

      Please accept this response as an acknowledgement for the
      receipt of the correspondence Reliant Capital Solutions, LLC (aka. Reliant) has
      received from the Better Business Bureau. To protect the consumer’s privacy,
      Reliant has attached a response to the complaint.  For protection, the response is password
      protected with the first five (5) digits of the complainant's zip code.  If
      the consumer has additional questions or concerns that require further
      assistance, please contact Reliant directly at ###-###-####.

    • Initial Complaint

      Date:07/24/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 21st I made a settlement payment. I requested a copy of a receipt to show account is paid as per terms of settlement and closed. I have not received a receipt. Since calling back I was told it can take up to 30 days to send a receipt. I advised that the receipt needed to be sent immediately to show account closed. I have requested to speak to a manager multiple times however have yet to receive a call back. I am told “they are in a meeting”.

      Business Response

      Date: 08/04/2023

      Good afternoon Ms. ****.  We’re sorry to hear your interaction with Reliant did not meet your
      expectations. Per your request, we have sent via email a copy of the receipt you
      requested.  Please be aware this was also
      sent via mail on August 1, 2023 after the payment had been posted to your
      account and it was officially settled. 

      Please let us know if you need additional assistance.

      Regards,

      Reliant Capital Solutions, LLC

      Customer Answer

      Date: 08/04/2023

      the receipt sent DOES NOT show the account was settled and closed. 

      I have requested MULTIPLE times for the statement to be emailed showing the account was settled. 

      Please send this ASAP. 



      Regards,



      ******** ****

    • Initial Complaint

      Date:07/16/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *** **** and dont not have a contract with RELIANT CAPITAL SOLUTIONS, LLC. They did not provide an application as requested.

      Business Response

      Date: 07/18/2023



       

      This matter is being investigated with assistance from our client and as a result, may not be closed within 5 days.  Please let us know if time can be extended and if so by how many days?  Thank you for your patience and understanding.

      Business Response

      Date: 07/24/2023

      Please accept this response as an acknowledgement for the
      receipt of the correspondence Reliant Capital Solutions, LLC (aka. Reliant) has
      received from the Better Business Bureau. To protect the consumer’s privacy,
      Reliant has attached a response to the complaint.  For protection, the response is password
      protected with the last five (5) digits of the Social Security number.   If
      the consumer has additional questions or concerns that require further
      assistance, please contact Reliant directly at ###-###-####.

      Customer Answer

      Date: 07/24/2023

      I accept the business's response to resolve this complaint.


      Regards,



      **** ******

    • Initial Complaint

      Date:07/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Ohio Attorney General did not Authorize this Letter

      Business Response

      Date: 07/14/2023

      Please accept this response as an acknowledgement for the
      receipt of the correspondence Reliant Capital Solutions, LLC (aka. Reliant) has
      received from the Better Business Bureau. To protect the consumer’s privacy,
      Reliant has attached a response to the complaint.  For protection, the response is password
      protected with the last five (5) digits of the Social Security number.   If
      the consumer has additional questions or concerns that require further
      assistance, please contact Reliant directly at ###-###-####.

      Customer Answer

      Date: 07/18/2023

      I accept the business's response to resolve this complaint.


      Regards,



      ******* *****

    • Initial Complaint

      Date:07/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Theyre calling me about debt that I do not owe. They are also lying by saying theyre affiliated with the Ohio attorney Generals office. I checked and they are not. This company is a fraud and needs to be penalized for unfair and unethical business practices.

      Business Response

      Date: 07/14/2023

      Please accept this response as an
      acknowledgement for the receipt of the correspondence Reliant Capital Solutions,
      LLC (aka. Reliant) has received from the Better Business Bureau. To protect the
      consumer’s privacy, Reliant has attached a response to the complaint.  For protection, the response is password
      protected with the last five (5) digits of the Social Security number.   If the consumer has additional questions or
      concerns that require further assistance, please contact Reliant directly at ###-###-####.

    • Initial Complaint

      Date:07/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ** ******* ***** **********. I do not have a contract with Reliant Capital Solutions, they didn’t provide me with the original contract as requested

      Business Response

      Date: 07/10/2023

      Please accept this response as an acknowledgement for the
      receipt of the correspondence Reliant Capital Solutions, LLC (aka. Reliant) has
      received from the Better Business Bureau. To protect the consumer’s privacy,
      Reliant has attached a response to the complaint.  For protection, the response is password
      protected with the last five (5) digits of the Social Security number.   If
      the consumer has additional questions or concerns that require further
      assistance, please contact Reliant directly at ###-###-####.

    • Initial Complaint

      Date:06/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ********** ** ********. I do not have a contract with Reliant Capital Solutions, LLC, they did not provide me with the original contract as requested.

      Business Response

      Date: 06/27/2023

      Please accept this response as an acknowledgement for the
      receipt of the correspondence Reliant Capital Solutions, LLC (aka. Reliant) has
      received from the Better Business Bureau. To protect the consumer’s privacy,
      Reliant has attached a response to the complaint.  For protection, the response is password
      protected with the last five (5) digits of the Social Security number.   If
      the consumer has additional questions or concerns that require further
      assistance, please contact Reliant directly at ###-###-####.

    • Initial Complaint

      Date:06/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with AIU University. I do not have a contract with RELIANT CAPITAL SOLUTIONS, LLC. They did not provide me with the original contract as requested.

      Business Response

      Date: 06/22/2023

      From: *********** ******* <************************>
      Date: Thu, Jun 22, 2023 at 11:26 AM
      Subject: RE: You have a new message from the BBB of Central Ohio complaint #20208637.
      To: Better Business Bureau <[email protected]>
      Cc: ****** ******** <*************************>


      Good Morning,

       

      This matter is being investigated with assistance from our client and as a result, may not be closed within 7 days.  Because of this would it be possible to request an extension to July 15, 2023 to allow our client time to review and provide supporting documentation?

       

      Thank you in advance for your consideration.

       



       

      *********** K. *******

      Compliance Representative

      670 Cross Pointe Rd.

      Gahanna, Ohio 43230

      Direct: ###-###-####

      Toll Free: ###-###-####

      Email: ************************

      www.reliantcapitalsolutions.com

      Business Response

      Date: 06/27/2023

      Please accept this response as an acknowledgement for the
      receipt of the correspondence Reliant Capital Solutions, LLC (aka. Reliant) has
      received from the Better Business Bureau. To protect the consumer’s privacy,
      Reliant has attached a response to the complaint.  For protection, the response is password
      protected with the last five (5) digits of the Social Security number.   If
      the consumer has additional questions or concerns that require further
      assistance, please contact Reliant directly at ###-###-####.

    • Initial Complaint

      Date:05/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a bill for $271 from **** that went to collection with Reliant Capital Solutions . I paid the bill In full on January 28,2023. I was assured that it would be removed from my credit report. To date, it has not been. I have contacted Reliant via phone calls and email several times in the past few months and they keep saying that they requested the removal but they don’t know why it hasn’t been removed. I am trying to buy a house and I NEED this paid in full bill removed.

      Business Response

      Date: 05/30/2023

      Please accept this response as an acknowledgement for the
      receipt of the correspondence Reliant Capital Solutions, LLC (aka. Reliant) has
      received from the Better Business Bureau. To protect the consumer’s privacy,
      Reliant has attached a response to the complaint.  For protection, the response is password
      protected with the consumer's zip code. If
      the consumer has additional questions or concerns that require further
      assistance, please contact Reliant directly at ###-###-####.

    • Initial Complaint

      Date:04/04/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked this company to ONLY contact me via mail and the verify any debt I have with them. This has not happened I have never had business or accounts with reliant capital and they are continuing to spam call me, sometimes multiple times a day. I would like this company to cease all contact with me.

      Business Response

      Date: 04/06/2023

      Please accept this response as an acknowledgement for the
      receipt of the correspondence Reliant Capital Solutions, LLC (aka. Reliant) has
      received from the Better Business Bureau. To protect the consumer’s privacy,
      Reliant has attached a response to the complaint.  For protection, the response is password
      protected with the last five (5) digits of the Social Security number.   If
      the consumer has additional questions or concerns that require further
      assistance, please contact Reliant directly at ###-###-####.

      Customer Answer

      Date: 04/14/2023

      the last 5 digits of my ssn# do not open file still unable to view I even tried last 4. The fact that the ssn# does not match makes me even more concerned about the legitimacy of this debt and the business practices being used by this company.



      Regards,



      ***** *******

      Business Response

      Date: 04/19/2023

      *******************
      Reliant Capital Solutions, LLC (Reliant) has received and reviewed the complaint which you filed with the
      Better Business Bureau (BBB). You were unable to open the prior response due to the last 5 digits of your
      Social Security number are not working to open the document.

      We have confirmed the Social Security number in our records opens the prior response and believe since
      your Social Security number does not open the response, Reliant may have contacted the wrong party.

      Reliant apologizes for any inconvenience this may have caused and updated our records, removing your
      telephone number so you will not receive future calls regarding this matter.

      Sincerely,
      Compliance Department
      Reliant Capital Solutions, LLC 

      Customer Answer

      Date: 04/19/2023

      the collection is still on my credit report but last 5 of my social security number do not match records reliant capitol has provided. 

      Regards,

      ***** *******

    Reliant Capital Solutions, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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