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Business Profile

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Estate Information Services, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received this letter on 7/5/2024
    Dated 7/1/2024 reference # ******* Addressed to the estate of ********* *****
    I am not deceased. I want this information retracted. I don’t know what is going on but it needs to be closed immediately. My lively hood is on jeopardy. I am a Desert Storm Army Veteran who is also an amputee. Don’t know where they got their information but it is wrong

    Business Response

    Date: 07/25/2024

    Dear ********* *****,

    Thank you for reaching out regarding this matter.  EIS does not report to any credit reporting bureaus.  Additionally, we have notified our client that they have incorrectly placed the account with our office.  I sincerely apologize for any emotional distress receiving the letter from our office may have caused.  And, can assure you our records have been updated to prevent any further contact related to this matter.

    Kindest Regards,

    ******* ********
    *** ****** * ****** ********
    Estate Information Services

    Customer Answer

    Date: 08/01/2024

    After reading the letter for numerous times making sure I read it correctly I immediately started crying thinking of all the horror stories of people who were declared dead and had their benefits stopped where they couldn’t buy food medicine and ended up losing their homes. This caused numerous days of stress and panic causing me to call local businesses to make sure no one is going to steal my home now that I was declared dead. I want some monetary compensation so this will not happen to another person as an example to be more careful. Panic at the fear of losing income and a home is not nice it can be a trigger and nerve wrecking to say the least.  Thank you for the chance to give you my opinion. Thank you for correcting your records and thank you to the BBB for receiving my complaint and taking it seriously. 
    God Bless 

    Regards,



    ********* *****

  • Initial Complaint

    Date:02/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Estate Information Services will not stop calling me regarding my deceased mother. She died broke with no money in the bank nor anything to collect from an estate. I have never co-signed for a loan of any kind. I am not responsible for any of her debt in any way. I have never co-signed or taken any kind of written legal responsibility for any medical bills or other unsecured debt.

    Business Response

    Date: 03/26/2024

    Let me begin by extending my condolences to you
    and your family for your loss.  We are
    sorry for any confusion about your responsibility for the debt.  As was explained in the call, all debts
    belong to the estate of your late mother, and you are not required to use
    personal funds to pay for the debt.  We
    had contacted you looking for the executor or administrator of your mother’s
    estate.  Since you told us that there was
    no estate, we will not have any further need to contact you.  To ensure that you will not receive any
    further contact beyond the conversation on 02/20/2024, we will add your name to
    our do not contact list.  If you have any
    further questions or concerns, please do not hesitate to contact us.

Estate Information Services, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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