ComplaintsforEstate Information Services, LLC
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Complaint Details
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Initial Complaint
07/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
ESTATE INFORMATION SERVICES, LLC dba EIS MANAGMENT ** **** **** ************* *** ********** ATTENTION: GENERAL MANAGER REFERENCE: ********** SUBJECT: ******** ************* **** I, ******* ******* residing at **** ********* ***** ****** ******** ** ****** I am receipt of a letter that is dated on MAY 19,2022 in regards to an alleged debt that is owed to ******** ***** ******** **** in the amount of $2,655.36. I reviewed the letter and noticed that the date it was sent to me in May 19, 2022. The letter had a completely different day to respond back to dispute the debt. The date in three areas are April 15, 2022. How can I respond to a correspondence that is sent to me on May 19, 2022 and it has April 15, 2022 to respond back? I think this some type of scam and very suspicious an I want a complete investigation regarding ESTATE INFORMATION SERVICES, LLC dba EIS MANAGEMENT practice of doing business with consumers. Why would I receive a letter instructing me to pay for alleged debt when all the information is different regarding how to dispute the matter? I know in midst of this Covid-19 era they have been loads of scams running around the country defrauding consumers.Business response
08/15/2022
Mr. *******,
We apologize for any confusion caused by our letter. Our office will accept a dispute at any time and has processed your BBB Complaint as a request to substantiate/validate the debt. A package containing documentation to validate the debt has been mailed to **** ********* ***** ****** ******** ** ******
The package will contain statements dated August 28, 2020 through March 31, 2021 which represent the final statements prior to the date of charge off. At the time the statements were issued they were mailed to **** ********* ***** ****** ******** ** *****.The package mailed from our office August 9, 2022; once you have had an opportunity to review, we request you contact our office to discuss resolution of the balance. If we do not hear from you, we will call on or after August 19th.
Again, we apologize for any confusion caused by our letter and look forward to assisting you.
Regards,
******** ******
Executive Vice President
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 PM - 9:00 PM |
---|---|
TTuesday | 8:00 AM - 9:00 PM |
WWednesday | 8:00 AM - 7:00 PM |
ThThursday | 8:00 AM - 7:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.