Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in the middle of May. Our home ** unit inside the house started smelling like something was burning. After looking I found the smell coming from the ** unit in the house where the blower motor is attached. From then on the blower motor ran 24/7. No matter what I did I the blower would not shut off. The house is almost a year old so I called warranty number for Style Crest **************) I spoke with a lady and gave her the serial number. After I explained to her the issue. She stated that it was under warranty both ************** And she stated I would need to find a trusted heating & *********** and that I would have to pay out of pocket up front for the repair and then I could call back and start my claim. I SPECIFICALLY REPEATED HER EX**T WORDS B**K to her so i found a local company to come out and do the repair. They had to special order the part which took almost 2 weeks to get then scheduled a day for install so I paid ******. Now I call back and NOW im told. The ** guy was supposed to call and get the part from Style Crest and authorization to fix it and THEN i can submit the claim. And Oh by the way. I HAVE TO RETURN THE DEFECTIVE PART TO Style Crest. ***!!! The lady at Style Crest literally tried to tell me they ALWAYS tell the customer how to handle a warranty. thats c*** I literally repeated word for word on what I needed to do and they know dang good and well they didnt disclose all of that info. This company needs to be held accountable for their actions. They literally emailed me the claim form TODAY. Not back in May when I called the first time. I did exactly what I was told and now its a big go kick rocks. This is the worst example of customer service ever. And if their product cant last a year then that speaks for itself. In House unit serial# ************* / Model # ************** again I was sent the CLAIM form today { 6-18-25}. NOT when I called the first time in mid-may. PEOPLE BEWARE. THEY WILL RIP YOU OFF.

  Business Response

  Date: 07/02/2025

  We are awaiting further information from the homeowner, in order to process a warranty claim.  To date, he has not responded.  We will keep working this matter and respond completely with all details.  thank you 

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23488869
  
  I am rejecting this response because:

   

  their response in this email states they are waiting for the homeowner to respond. Thats incorrect. Theyve sent me two emails advising me they ( style crest / warranty company ) has contacted the ** repairman asking him for the info and the old part back. So its obvious that Style Crest sent a response without being very specific in their reply.   Stating that they are waiting for the homeowner is wrong.  They reached out to the repairman. They followed up with the repairman. So why didnt their response state that.   
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/03/2025

  Original phone call received from *** ***** 5/12/2025 - did not have serial number at hand and would need to call back for Style Crest to verify warranty coverage.  May13th 2025, *** ***** called in with an ** unit serial number - our agent verified the warranty coverage and clearly stated to have the service provider contact us, allowing us to explain the warranty process.  All calls are recorded, the transcript is attached, indicating we asked to have the service provider contact the warranty team.  We did not have any further communication until early June with *** ****** after the repairs had been made the furnace in the home, not the ** unit.  *** ***** spoke with an agent on 3 separate occasions; all were very abusive with screaming and obscenities.  *** ***** had paid the service provider directly and requested full reimbursement for the repairs.  Our agent explained the warranty process again clearly (transcript of these calls are available as well).  *** ***** then reached out the *** where he purchased them home on 6/13/2025.  Style Crest has a great relationship with the *** and they provided the information *** ***** had sent.  He provided a handwritten receipt from ****** ** Service in ************ OK for repairs to the furnace, which was sold and installed by the factory home builder (***).  Style Crest did not sell *** ***** his furnace.  In the meantime, *** ***** had filed his complaint with BBB.  6/23/2025 The warranty team took initiative to contact the service provider (Grave's) to ask if they could provide any further information regarding *** ******* repairs.  I emailed *** ***** 6/23/2025 requesting to verify the invoice had been paid and the serial number of the furnace, also attached to the email was the Grave's invoice, our warranty declaration page and the recording of the phone call from 5/13/2025 stating to have the service provider contact Style Crest.  *** ***** has / did not respond to this email, which prompted my first response of "waiting on homeowner".  In the meantime, we kept working with Grave's to get the information to possibly file the warranty claim. We noticed the invoice had stated the damage was due to a power surge in the home.  This typically is not a manufactures defect and would not be covered under equipment warranty.  However, we approved making an exception for *** ************ 7/2/2025 Our team has all the information to submit the claim; we provided a shipping label for the service provider to return the bad part to the manufacturer.  Once the tracking number indicates the part is in route, the claim will be paid out to *** ****** via a paper check from Service Power.  We are a distributor and do not sell to the public, we work with HV** contractors in regard to warranty claims.  Our team went above and beyond the necessary actions in this unfortunate situation to reimburse a homeowner.  7/3/2025 I have emailed *** ***** with the same information as provided in the response.  

  We pride ourselves on our high standard of customer support and did everything possible for *** ************

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new mobile home from ********** in ********. The air conditioning when out. We contacted the dealer. They gave number to installer. Call installer. They came and sayed compressor is out. Its been 2 weeks installer say they haven't heard back from manufacturer. We are a older couple who can no longer handle the heat. Please advise.

  Business Response

  Date: 05/20/2025

  Mr. ******** was contacted 5/19/2025 to inquire about his complaint.  Speaking with him, we requested the serial number of the equipment to verify it was sold by Style Crest, Mr. ******** was not at home and stated he would call back with that information.  No return call 5/19/2025.  

  5/20/2025 - Style Crest contacted Mr. ******** at 8:30am to follow up to previous call.  Mr. ******** stated he had been contacted by the service company ****************, the part was on order for his repair and there was nothing he needed from Style Crest.  

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an heat pump installed in my mobile home by Riverside heating and air conditioning. It is a Resolv by stylecrest. The first winter I used it ran fine. Then the next summer the ac unit outside quit running. ********* ******* *** *** came several times but told me he didn't know whats wrong with it. I have a ten year warranty on this unit. Then I found someone to get it running. Then the winter came had to run on emergency heat all winter. Unit kept freezing up. I contacted ********* again and he said he would contact me the beginning of June still no call or show. I am suck of the run around. This unit is junk need help to make company to hold up to the warranty. I need it fixed. I live in a mobile home. Very hot in here with ac unit that won't cool. Please help

  Business Response

  Date: 07/10/2023

  Quick search for warranty claim under the homeowner name finds no claims were ever filed.  We will need further details to research further - the serial number of the equipment will be required.  We do not have any calls documented from the homeowner either.  She may want to contact us directly *** *** ****.  We will also reach out to the service provider, but without a serial number, there is little we can do at this time.  thank you 

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Style Crest material from a building supply company (Griffin Lumber) 2/21/23.
  Reported defect of material "Warping" on 4/5/23 to building representative.
  Style Crest representative visited house on 4/11/23. Said "we just need to take care of it".
  Received return package and instructions.
  Returned some of the defective material on 5/5/23 along with 25 pictures and samples of the defect.
  Got a call (voice mail) from Style Crest on 5/26/23. Said it would be two more weeks for us to look at it and we will let you know what we will need from you next".
  
  Unacceptable!!!! We spend $14K on this "high quality" siding just to get the run around on product the sales representative said we would take care of it?
  
  The house is finished and we want financial resolution ASAP.
  
  No more samples, pictures, statements, forms to fill out.
  
  We want to be compensated for the defective material and labor charges.
  
  Estimated to be $2000.
  
  Material was for ******** ******. New house under construction.

  Business Response

  Date: 06/05/2023

  On 4/10/23 Style Crest was contacted by the lumberyard that
  there was an issue with the siding.  On 4/17/23 our warranty team sent out
  an information packet to the homeowner, ******** ******.  ***** ******
  (father of the homeowner) phoned to inform the warranty team that the packet
  was received on 5/3/23.  The forms, photos, and material samples were
  received by Style Crest on 5/10/23.  The warranty team called ***** ******
  to confirm the information was received.  He was informed that the next
  meeting to review warranty submissions would by 6/8/23 and an update on the
  claim would be shared with them at that time.  Style Crest has been in
  regular contact with ***** ****** who is the father of the homeowner. 
  Style Crest has had no direct communication with the homeowner. 
  

  Customer Answer

  Date: 06/12/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  We tested the panels movement with the Style Crest
  representative, vinyl supplier and installer. All panels surrounding the warped
  area had similar movement.
  
  We have enough left over siding to replace.
  
  Again, we just want to recover the material and labor costs
  for the 7% that was defective.
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 3-14-2023 ( TWO DAYS AGO ) we had to have a coil unit replaced in our system that is only 1.6 years old !! so basically the system is new !! the part number of the part that was leaking is ******* coil . with the ok from *** ****** from style crest . we hired ****** cooling ( ************) **** ******) Mr. ****** installed the unit but had a pressure issues with the new unit ! Mr.****** called *** the service tech from style crest and it was determined some sort of restriction / clog in the new unit that was just installed. Mr.****** sated that style crest should cover the item that he just installed and the labor to diagnose the brand new part !! I was listening to the conversation between *** from style crest and our AC REPAIR GUY. *** wanted Mr.****** to remove the coil and rim a screwdriver up in the unit then back flush it and then he said it may be a Thi Valve ? or something like that that is on the coil also. Mr. ****** asked *** who was covering the labor to check out the new part that just was installed ! *** stated he would replace the coil but I'm responsible for the labor to fix a brand new part that's faulty !!! this is a absolutely biggest joke I have every heard ! you send me a new part I have a AC REPAIR MAN INSTALL IT ! THAT PART IS FOUND TO HAVE A FAULT IN IT AND I HAVE TO PAY FOR THE LABOR ??? !!

  Business Response

  Date: 03/22/2023

  
  Mr.
  *******’s first contact was Feb 1st 2023 regarding his AC unit
  needing service.  We provided Mr. *******
  with the original installers information and the option to contact any local
  licensed HVAC service provider.  Feb 3rd,
  2023, I communicated with Mr. ******* a warranty claim had been filed on this
  equipment by original homeowner ****** ***** on 03/12/21.  As this would indicate
  Mr. ******* was the 2nd homeowner and per our policy guide, the
  warranty is non-transferrable and there would be no warranty coverage at this
  time.  (declaration page provided)
  Feb 13th 2023 – we made an exception to allow
  PARTS ONLY warranty coverage – I communicated with Mr. ******* via email:
  I am
  allowing a registration date of 7/16/2021
  Labor
  expired 7/16/2022
  You
  will have parts only coverage until 7/16/2026
  We will
  mark the equipment in our system with this information.
  
  Feb 27th, 2023 Mr. ******* reached out to our
  Lake City service location to provide services on the equipment – per *****
  *****, Service Manager :
  Morning,
  We
  spoke with this customer Friday and he explained that he was not the original
  owner but warranty has approved him for parts only.
  I
  called and spoke with *** to confirm so we could get him serviced. Our service
  tech called and spoke with the Mr. *******.  He told him that we did have
  the part and would make the repair on Monday. He also explained what the labor
  would be and thinks it is too high. This is when he emailed warranty about the
  situation.
  Any
  further questions please reach out.
  Thank
  you
  
  March
  15th, 2023 Mr. ******* emailed in regards to ****** *******, a local
  HVAC servicer working on his equipment. 
  ****** ******* connected with Style Crest tech support in regards to
  this service call.  That summary is
  provided below:
  
  
  Technical Service summary conversation with *** *****
  
  My
  first interaction was with the contractor on Tuesday March 14th when he phoned
  in from the jobsite.  It was a ******* quick connect coil that they
  removed, and they installed a new ******* coil.  He explained that it
  acted like he had a restriction with frost forming on the suction line header
  and at the base of the TXV.  He was running 73 suction and 215 head
  pressures.
  The
  first thing I asked him was did you oil the o rings or just take the o rings
  out prior to install.  He seemed too hesitant and asked why I would take
  the o rings out, so he did not quite understand how the fittings worked. 
  I explained the o rings could be dislodged and pinched preventing the fitting
  from piercing and fully engaging.  I went on to ask how far down the
  fitting were tightened and if he could see any threads.  I said you should
  only have 1/8” gap left between the stationary fitting and the one you
  tightened down.  He said he had more than an 1/8” so I asked him to try
  and tighten them down further to see if it would correct the issue.
  
   
  After several attempts of tightening the fittings further he could not improve
  the performance or correct the obstruction that appeared to be present. 
  He said the gaps were still greater than 1/8”.  I then advised he would
  have to recover the refrigerant charge, take the fittings apart and find out if
  we have one of the fittings that did not pierce properly or if we had something
  obstructed in the screen ahead of the TXV.  He seemed reluctant to want to
  go any further with the diagnosis, but I explained we need to get into the
  fitting to determine what has happened.  We then ended the call.
    The next time I received a call was from the homeowner on Thursday the 16th,
  expressing his frustrations and concerns that he would have to pay the
  contractor for further diagnosis.  I advised the homeowner that generally
  most contractors stand behind their work and my feeling was the fitting were
  not applied properly.  He continued to say all the contractor had to do is
  screw the fittings down and he would not let me explain how the fitting
  work.  He said he listened to my previous conversation with the contractor
  and the problem was with the coil and we should cover everything.  I continued
  to advise that the contractor needed to go further with diagnoses and if it was
  determined the restriction was internal of the coil and not a misapplication of
  one of the fittings or debris in the TXV screen, we would cover the coil but no
  labor since his original equipment labor warranty was expired.
    He was not happy with my answers and insisted on speaking with a manager.
  
  To
  date, March 22nd, 2023 – Style Crest has assisted Mr. ******* to the best of
  our ability.  When a warranty claim is
  filed, we will honor the parts coverage as agreed in Feb. 2023.
  
  Regards:
  *******
  ****** 

  Customer Answer

  Date: 03/22/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  after ****** cooling for the third time did everything stylecrest tech asked it was still found the new coil unit was still faulty. This is now stylecrest responsibility they sent a faulty new unit !! I am not paying a AC service man labor to replace the faulty part they sent in the first place ! This unit they sent is defective and they should stand by it and complete the job on their bill now ! I have been with out AC for a month and have a heart condition !! This will be filled in court !!  They want me to pay for labor to diagnose their faulty part they sent !! Not going to happen  right now I’m out 1,400 and it’s now working !!  
  
  
  
  Sincerely,
  
  
  
  *********** *******

  Business Response

  Date: 03/22/2023

  Another conversation with the servicer and our tech support team (summary)

  Hello,
  
  Just an FYI- I spoke with **** w/ ****** cooling yesterday 3/21/23,
  I told him we could work with him on the coil if he can find the restriction. I
  told him we might even be able to warranty out the coil that is in there now.
  We also coordinated that he could warranty out the first coil, and he could
  always return the other coil he is purchasing off us if he finds nothing wrong
  with the coil that is installed now, but I did state we could work with him on
  warranty for both coils regardless. **** w. ****** ******* said he would absorb the labor to diagnosis the restriction issue if we can work with him on the
  coils. This homeowner has not paid any labor on this yet, **** said as of this
  moment he has not charged labor for any of his work.
  
  Mr. ******* was provided a diagnosis on a leaking evap. coil from
  our Stylecrest location, he did not like our labor rates so went with a cheaper
  service company to install the equipment. Not placing blame, but the servicer
  did state he is not as familiar with this equipment. As far as the restriction
  issues go, as *** had explained, he was thinking the restriction issue was due
  to an incorrectly installed mechanical connection fitting. There were no issues
  with restriction before the coil change out, only after the new coil was
  installed.
  
  **** w/ ****** ******* has sent us pictures, and based on
  the pictures and other evidence, it is suspected that the mechanical fitting
  did not pierce correctly. There is a suspected missing piece of the seal that
  we believe is lodged somewhere in the line set or cond. unit. We believe this is
  what is causing the restriction, and **** said he would further troubleshoot to
  find and remove this seal piece that is part of the mechanical connection. *** and I both feel this is an issue
  with the way installed the mechanical connection, but we are not making any bad
  judgments towards the servicer or the service company. We are supporting the
  servicer to get this customer AC operational.
  
  We have worked and are still working with the servicer to
  help in any way we can, although this is pretty clearly an issue with the
  installation of the replacement coil. The homeowner has been pretty aggressive
  towards the service company and ***. At this point we are still supporting the
  customer and product regardless of his level of professionalism towards us.
  
  ***** ********
  HVAC Technical Services
    

  Customer Answer

  Date: 03/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Since this company is now making false accusations that I’m being aggressive ! The facts are simple the faulty part they sent. Has now caused an issue they was not present prior to its installation!!  I have paid 500 of the 1400.00 bill I now have for a A/c system that is still broken !  ( my AC system was working fine before the install of this new coil it just had a small leak !! Stylecrest advised me to seek a local repair facility as theirs coming from lake city would be expensive ! Your part you sent was faulty stop trying to push the blame onto everyone else !! It’s been over a month now with no A/C I have a heart condition and this does affect my health ! Your lack of concern is what will force me to seek justification with the court !  Your part you sent is at fault ! I will not pay labor to diagnose what is wrong with your part you sent !  **** from ****** cooling did not say he was take care of the labor I was standing next to him when he was talking to your tech ! Me and him agreed you should have sent a service guy to take care of your faulty part !! As it’s your responsibility !! Come next week I’ll be filling paperwork with the court if it’s not taken care of along with pain and suffering from the harsh conditions of the heat in my home 
  
  Sincerely,
  
  
  
  *********** *******

  Customer Answer

  Date: 03/28/2023

  [Duplicate complaint]

  This case is from BBB case ******** the company outright lied. They did not want to help resolve the issue ( reference ****** cooling invoice ) where it states that and I paid 500 of their 1400 bill and I still have no AC. !! I have a disability heart condition and no AC in Florida due to they sent me a faulty part !! ****** cooling said it’s stylecrest responsibility to fix the unit and they sent a faulty part and I’m trying to blame it on everyone but themselves