Business ProfileforVRI

This complaint is in behalf of my mother ***** *****. I, ****** ******* am her POA. My mother is severely hearing impaired and has Dementia. I am writing this complaint about the company that provides my mother's emergency fall necklace service. It started out, and was explained to me, that it would cost $34.93 a month. At some point the monthly cost jumped to $47.65 without our knowledge of why. This amount has automatically been taken out of my mother's checking account through auto pay. I have contacted them 3 times by phone about this. The first time they said they would fix it and did not. The last time I was told it would have to start a manager ticket or something like that to get it fixed. The person on the phone told me they would call me back. I asked how many days should I expect a phone call so that I would answer a number I didn't know on my cell phone which I don't normally do. She told me it would be 7 - 10 business days. It has been longer than that and I have not received a call. They never call me back like they say they will. I always have to call them. The problem is still not fixed. I want the overages refunded and the originally agreed upon price to be changed on the auto pay statement. They have been overcharging and automatically taking the wrong amount since June 2023.Thank you.