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Complaint Details
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Initial Complaint
10/20/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My insurance is requesting proof (delivered to me and Nationwide) that on August 3, 2021 the clear choice exteriors actually did the work on my roof. They claim there is no work order and no receipt. Now it was a matter that I did contact BBB about but I need paperwork for the insurance company. The sub contractor surely has paperwork and photos but I cannot get them from him per Clear choice being who had him. There should be a contract then with him something to show to my insurance that the work was done. Please help me! I have tried numerous times to have something for I am losing my insurance carrier over it.
Business response
12/02/2021
Business Response /* (1000, 5, 2021/10/22) */ 4/5/2016 - Roof Quoted & Shingle Roof Portion Sold July 17, 2021 an email was received stating the homeowner heard the sound of a leak at her home. July 20, 2021 - We inspected the roof and found the leak was for a part of the roof the customer chose not to replace in 2016. 8/2/2021 - After several contacts and reviewing original quote with customer, Company Owner chose to Goodwill the Flat TPO Roof. 8/6/2021 - TPO Roof was installed per manufacturer specs. No Charge To customer. No invoice ever sent to the Homeowner for any material or labor for this project. Completely paid by our company. Emails from past customer continued requesting receipts for work they didn't pay for. Repeated contacts were made with her and we spoke directly to her insurance company explaining we are not able to give a receipt for work she didn't pay for. TPO Warranty was emailed to customer with copy being sent to the Homeowners Insurance Company. Company President called and left a message stating we could write a letter letting her insurance company know we replaced the TPO Roof at no cost to her. The Homeowners Insurance agent emailed stating a letter sent on our letterhead stating the date the TPO Roof was replaced, the work completed for the repair, and signed and dated by our company representative. This letter is being email to the Homeowners insurance company today. We have gone above and beyond for this Homeowner. We are not sure if there is something more this Homeowner would like to clear up something which was completed at no charge to them.Initial Complaint
07/22/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had gutters installed at my house last summer by Clear Choice Exteriors, the gutters leak and they won't come out and fix them.Business response
10/22/2021
Business Response /* (1000, 5, 2021/07/22) */ Contact Name and Title: *********** - Office Mgr Contact Phone: ************ Contact Email: ****************************************** We spoke to *********** this morning around 9 am. He spoke directly to the owner of our company, **************. ************** reviewed ************* concerns and confirmed we would be back out again tomorrow to review the issues he is having. ***** will be at his home tomorrow with one of the gutter installers and all issues and concerns are to be addressed. This was agreed upon this morning, 7/22/2021. Consumer Response /* (2000, 7, 2021/07/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I Spoke with the owner (When ********), we both agreed for him to come out and take a look at things. On 7/23 ***** came out to my address and looked things over and came to an agreement as to what needed done to correct the issues with my gutters. Clear choice will return one day next week to correct the issues. We both also came to an agreement that there was a lack of communication on my issue and that is why no one addressed my problem. ***** apologies and took responsibility for this action.I am satisfied with the outcome of things.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.