ComplaintsforNationwide Car Care Center

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Had car towed here due to a broken brake line and was unable to drive the car. It was Saturday, and I needed the car for work and school, so decided to give this place a chance, in spite of some of the negative reviews. In the days and week after,I noticed that my brakes didn't feel right.They felt spongy and I had to really push down to get the car to stop. I didn't trust Nationwide to repair it. My girlfriend's dad works out of town at an auto shop and we decided to take the car there.I shouldn't have driven the car & it took me 3 hours to drive a normal 1 hour and 15 minute drive because of the brakes. When Nationwide replaced the break line they never bled the line of air, putting me at risk of an accident. I had to pay to have the other shop bleed the line and fill the brake fluid properly. My mom spoke to Dave the Manager at least 3 times trying to give the shop the opportunity to make things right regarding the brake issue described. 11/30,12/1,12/5.We sent them the receipt and proof of work from other shop. Each time she got the brush off stating that he could not reimburse me even the 69.00 that I paid to have the brakes bled because it had to go through Corporate. In the 3rd call he once again said he hadn't heard anything from Corporate and that there was nothing he could do.He told her that he had children to feed and wasn't going to get fired for authorizing a refund. She asked for a number to contact Corporate herself and he told her that wasn't a possibility. She told him that if we didn't hear back by the end of the week that we would contact the Better Business Bureau.He then stated he didn't appreciate her threatening him. She explained that it was not intended to be a threat, &was giving them an opportunity to make the customer whole, and if they were unwilling to do it, we would have to move on to the next step in the process to try to gain some satisfaction. He then stated, "what is your name and number again? I don't think I even have it. "

  Business response

  12/18/2023

    We offered her $69 dollars back.needs to call dave back.

  Customer response

  12/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  
  
  

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mechanic did not screw in water pump which caused the car to overheat and make the Head Gasket blow. Nationwide refuses to give me a receipt showing the work they did on the car including adding a head gasket sealant trying to cover the poor work performed, The Owner Bill said that all the mechanics that worked on my car were fired but still wont fix the work.

  Business response

  10/22/2023

  Please stop in at your earliest convenience and I will be happy to reprint your reciepts for you and also discuss the issue with your vehicle.

• Initial Complaint

  11/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/8/22 my car started overheating. I took the car to Nationwide Car Care. They told me the computer codes showed bad thermostat, and a bad catalytic converter. When I brought the car in to be worked on, the only leak it had was slow antifreeze/coolant. There was no smoke at anytime from either engine or rear, and the only issue on the dashboard was for Overheating, and it showed symptons of some electrical as well. He told me I would need a new battery for it. He told me he would have all the work done by Thursday by Noon. At 1pm (making me miss an appointment), he takes me out to the garage to tell me my Turbo was not hooked up, and hadn't been for a while. (This is a part he had to remove to put in the catalytic converter, but he didn't notice it being unhooked before hand, only after he put the turbo back on). At this point the engine itself is smoking, he told me that was due to a oil leak from the turbo that 'was there when I brought it in. That was a lie, my car did not leak oil, and I had kept up with the oil changes with a company that always told me if there were any leakages of any kind, and the only leakage before was of coolant. Strangely he point out the oil on my engine, but it was all fresh oil. He said that wasn't true it was old oil, and then told me I would have to get a new Turbo put on the car, and was wanting another $2000 or more to do that. After he had done the repairs, it was billowing out white smoke from exhaust. He told me that was also because of the Turbo and it needs replaced. I found out white smoke is a symptom of coolant getting in the exhaust, head gasket leak. I used ****** while at the shop ran it for 20 minutes and the white smoke quit. He told since I could not afford the Turbo that I could take it home till I could. This caused worse problems. The car runs but can't but can't be driven due to oil pouring out and burning. The car at least was at least drivable before I took it there. Now it isn't.

  Business response

  11/21/2022

  TellNovember 21st 2022
  
  
  Complaint #********
  
  
  
  Mr. ******;
  
  
  We have been in business since 1981 and have serviced families and their vehicles in the greater Cleveland area with honesty, integrity and pride. While it is unfortunate that Mr. ******’s vehicle has deeper issues that ultimately caused the failure to the thermostat and the converter, we have attempted to help resolve the additional repairs at a very low cost to keep good customer relations.
  
  
  
  
  Respectfully,
  
  
  Nationwide Brake & Tire 

  Customer response

  11/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  First, I would like to state, that Thomas is working with me to correct issues on my automobile.  However, I must add, Thomas, not the last technician he had work on my vehicle were at the address previously when work was done.  Furthermore, NONE of the employees that were there when work was done to my car were there, most likely permanently by the sounds of it.  Also, while I was waiting for my car to be looked at, and repaired, there was at LEAST a dozen other cars returned to the shop, who had been in during the times I was (In fact quite a few of us recognized see each other before).  These were consumers who were also very upset with results, along with information not being documented, and sloppy work being done as well.   I really do applaud Thomas, as he was working his *** off to try and correct items (while seemingly denying responsibility of the business it self.).   The fact is however, with just the results of the traffic that was there on that particular day, should have been enough for someone to say 'Hey, we are sorry, we had apparently some bad apples working here that made a gross number of mistakes', in other words take ownership of the problems, instead of trying to say, like you just did here in your response, and in Thomas' as well, that they can't be responsible for things that 'coincidentally broke at the same time.

  While Thomas was making it correct, it became very apparent that there was work done that had not been documented, such as an Oil change that was done, and tube that was replaced, and then recommendations in the their notes, that WAS NEVER brought to my attention.  

  While there is still an issue with my car, at least it is drivable for the moment, and I feel better that Thomas is helping make things correct.  Just take responsibility for yours or your employees mistakes, make it right, and keep people like are all on the pages and yelp and other places about the mistakes.  If someone would of done that with me from the get go, I would be like ok, we all mistakes, let see what we can do to correct it.

  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** ******
  
  
  
  
   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩