Business ProfileforNationwide Car Care Center

Had car towed here due to a broken brake line and was unable to drive the car. It was Saturday, and I needed the car for work and school, so decided to give this place a chance, in spite of some of the negative reviews. In the days and week after,I noticed that my brakes didn't feel right.They felt spongy and I had to really push down to get the car to stop. I didn't trust Nationwide to repair it. My girlfriend's dad works out of town at an auto shop and we decided to take the car there.I shouldn't have driven the car & it took me 3 hours to drive a normal 1 hour and 15 minute drive because of the brakes. When Nationwide replaced the break line they never bled the line of air, putting me at risk of an accident. I had to pay to have the other shop bleed the line and fill the brake fluid properly. My mom spoke to Dave the Manager at least 3 times trying to give the shop the opportunity to make things right regarding the brake issue described. 11/30,12/1,12/5.We sent them the receipt and proof of work from other shop. Each time she got the brush off stating that he could not reimburse me even the 69.00 that I paid to have the brakes bled because it had to go through Corporate. In the 3rd call he once again said he hadn't heard anything from Corporate and that there was nothing he could do.He told her that he had children to feed and wasn't going to get fired for authorizing a refund. She asked for a number to contact Corporate herself and he told her that wasn't a possibility. She told him that if we didn't hear back by the end of the week that we would contact the Better Business Bureau.He then stated he didn't appreciate her threatening him. She explained that it was not intended to be a threat, &was giving them an opportunity to make the customer whole, and if they were unwilling to do it, we would have to move on to the next step in the process to try to gain some satisfaction. He then stated, "what is your name and number again? I don't think I even have it. "