Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Performance Toyota has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Performance Toyota

      5676 Dixie Hwy Fairfield, OH 45014-4202

      BBB Accredited Business
    • Performance Toyota

      5726 Dixie Hwy Performance Autoplex Fairfield, OH 45014-4204

      BBB Accredited Business

    Business ProfileforPerformance Toyota

    New Car Dealers
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    Michael Dever is also identified in BBB files as the President of the following auto dealerships: Performance Dodge, Performance Honda, Performance Lexus and Performance Mitsubishi. Dever is also President of Performance Collision Center. Separate reports on these companies are available upon request.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/1/1980

    Years in Business: 53

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Performance Toyota in Fairfield, Ohio offers auto sales and service.

    Business Details

    This is a multi-location business.

    Find a Location

    Performance Toyota has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Performance Toyota

        5676 Dixie Hwy Fairfield, OH 45014-4202

        BBB Accredited Business
      • Performance Toyota

        5726 Dixie Hwy Performance Autoplex Fairfield, OH 45014-4204

        BBB Accredited Business
      Location of This Business
      5676 Dixie Hwy, Fairfield, OH 45014-4202
      BBB File Opened:
      1/1/1976
      Years in Business:
      53
      Business Started:
      1/1/1971
      Business Incorporated:
      11/1/2001
      Accredited Since:
      4/1/1980
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of ND001513 for this business, issued by Dealer Licensing Division Ohio Motor Vehicles

      These agencies may include:

      Dealer Licensing Division Ohio Motor Vehicles

      4300 Kimberly Parkway

      Columbus OH 43232

      (614) 752-7636

      Fax: (614) 7527220

      http://ohioautodealers.com/

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • PTF LLC
      Related Businesses
      Business Management
      • Mr. Michael L. Dever, President
      • Mr. Shane Dever, Director of Operations
      • Mr. Thomas Meadows, General Manager
      Contact Information

      Principal

      • Mr. Michael L. Dever, President
      • Mr. Shane Dever, Director of Operations
      Additional Contact Information

      Fax Numbers

      • (513) 870-3951
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      20 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/05/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Resolved
      Went to dealership and purchased a **** ****** *****. I was supposed to get the supplier discount in which I mentioned to sales rep TJ. He said he would check with finance. Normally, we provide a certificate and actually had it pulled up on my phone. He came back and said it’s $500 off which didn’t sound right. At the end of sale, I mentioned to the finance manager Jeff R***** about the supplier discount. He said he didn’t handle that and it was done upfront. After getting home, called Toyota Financial and they said dealer should’ve given me a certificate showing preferred pricing and it should’ve been at dealer invoice cost. I’ve been trying to contact sales, finance etc… to get this taken care of and had a couple of call backs just to find out what was going on. Since then, no call backs from finance manager or general manager as I’ve left multiple messages. It’s been going on over 3 weeks now. Do not buy from this dealership as they are deceiving in their practices and their customer support is terrible.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Haji

      1 star

      04/17/2024

      I bought my 2022 ********** from Performance Toyota Fairfield, OH and I'm very upset from the way they treated me. They refuse to sale me in cash and insist to finance my purchase and charged me $1,918.00 finance fee. They convinced to buy an extended warranty (3 service contracts - vehicle service contract for the amount of $3,595, prepaid maintenance plan Agreement for the amount of $774 and preferred plus Tire and Wheel for the amount of $1,095) and after I asked them are those contracts valid at all Toyota dealers because I live in Lexington, KY, they assured me they are valid at all Toyota dealers. On April 1st I went to Toyota on Nicholasvile dealer and tried to use the service contracts Performance sold me, the dealer informed me that cannot except these contracts because they are valid only at Performance Toyota. I tried to call Performance for 3 days and left voice massages for them to ask about the problem, but they did not respond to so I drove to them to Fairfield, OH. Their finance man who sold me the 3 contracts told me that the contracts are only valid at their dealer and I can cancel them. The cost for the contracts was $5,464 and when I canceled them the reimbursed me only #3,644 for the 3 contracts. This is manipulation, cheating customers, exploiting customers’ trust in Toyota, and tarnishing its reputation and I advise against dealing with this agent.

      Local BBB

      BBB Cincinnati

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.