Business ProfileforFurniture Fair

I bought a sectional in October 2022, it was delivered in December. I got the one year warranty, I also upgraded fabric when purchased. The sales associate (******) kept talking about how great this brand is, I made it a point that I didn’t want something cheap, I wanted the couch to last as it is a $4000 purchase. Less than a few months pass the couch is Pilly (which you can scrape to an extent) then the cushions became discolored. The cushions look terrible! In couch and ottoman which we don’t even use the ottoman, makes no sense for the discoloration. I called customer service, they said it’s probably due to the sun (which the sun doesn’t hit the cushions that are discolored) or due to my laundry detergent! However, just the cushions are in bad shape, the back part and pillows are fine, therefore, it can’t be due to laundry detergent. We never wear jeans or new pants on the couch, and the sides of the cushions where no one touches or exposed are discolored. I’ve bought $500 couches that last longer and hold up better than the one purchased from furniture fair!! When I spoke with warranty/customer service they said it’s not their problem, not a factory issue, but I can send in pictures to the factory to inform them. They were no help and could care less about helping or having decent customer service!