Business ProfileforAqua Falls Bottled Water

We have/had been customers of AQUA FALLS for years and then they made the mistake several years ago of selling to Culligan and it has been a nightmare ever since. Look at all the negative reviews, these folks are crooks who actually tried to make me pay someone else's bill. I called initially called in to advise that twice in two weeks we've had their water jugs and/or the dispenser leak ALL over our kitchen floor. I had taken pictures both times, but ultimately wanted to ensure our account was credited for the faulty water, dispenser, etc. I never received a call regarding the prior issue, but after revisiting with "Lydia" over the phone, she advised of my balance, and I rebutted with its inaccuracy. She advised it is what it is and when I asked to speak to a manager regarding the bill (and the unaddressed ongoing service issues), she transferred me to the cancellation department. How has the chamber of commerce or the bureaus of consumer affairs not shut this business down or had a stronger presence in their business practices? Culligan is "corporate" but operated under local entities, so they deliberately reroute customers who never get a timely response whenever we call in. I can't believe we went from 17 YEAR CUSTOMERS to being transferred for service cancellation because their water jugs and units constantly leak and malfunction. This place is an actual joke. How am I as a consumer not protected against a business like this with you and your board of directors funneling money into it ensuring fair consistent practices. (I paid my final bill excluding credits to be done with this.) **If you change your settings to allow CONSUMERS to post pictures larger than 5MB I'll be glad to forward my photos.