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Business Profile

Event Center

Signature Events Venue And Catering Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 21 Feb 2025, a contract was signed for an event venue in Euclid, OH. Delayed opening, staff shortage, inadequate lighting, unprofessional conduct, and unsatisfactory services were experienced. Compensation is expected for the poor service. A guest fell and had to receive medical treatment.

    Business Response

    Date: 04/29/2025

    In response to the complaint 

    Client was upset because she paid for 125 guests for a repast and only 20 people attended. Ms ****** didn’t want to go over her counts. Doors were opened at 130p, event started at 2p, there was 7 staff on duty. We were not understaffed. Due to guests not showing up we allowed Ms ****** to take home food. A guest did miss her seat, but there was nothing on the floor or anything done on our part to cause the guest to miss her seat. The team immediately offered assistance to the guest, asked the guest if she was ok, and took an incident report. Service is our number one priority. We can’t control if guests don’t show up. We started on time, had the meal prepared for serving, served the guests in attendance and allowed Ms ****** to take food home. The bar was not open because it is our policy not to serve alcoholic beverages at Repast’s. 

    Customer Answer

    Date: 05/14/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.




    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



    Regards,



    ********* ******





    The service and unprofessional behavior of the staff at this establishment are the basis for the complaint. The owner appears to be unaware of her staff's actions and their aforementioned conduct. The guests were closely monitored by the staff, who began clearing tables as if the establishment were closing. The guest who fell had undergone surgery in the past and has since visited the emergency room multiple times following the incident. If the owner is confident in the quality of her business, she should consider becoming a member of the Better Business Bureau.




     

  • Initial Complaint

    Date:10/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've paid 1039 dollars to this business when they were first starting out I decided not to have my wedding there any more because she kept adding to the price we never had a contract or anything I never signed anything about cancellation policies I been asking for my money back since may since she kept adding different prices I keep getting excuses I would Ben left her alone if she would just give me my money back it's almost November and it's excuse after excuse she is telling me I will get a refund but she won't give it to me I want my money back and she is acting very unprofessional using excuses

    Business Response

    Date: 11/02/2023

    Response taken over the phone by BBB Staff

    The $500 was refunded ($166 increments) however the contract it states no refunds.

Signature Events Venue And Catering Inc. is NOT a BBB Accredited Business.

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