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Business Profile

Gas Station

Speedway, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

This profile includes complaints for Speedway, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Speedway, LLC has 752 locations, listed below.

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    Customer Complaints Summary

    • 167 total complaints in the last 3 years.
    • 70 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 14 2025 I bought $200 of gift cards. I did not get my 4000 points added to my account. Please add these or I’ll take a $25 gift card.

      Business Response

      Date: 07/28/2025

      To Whom It May Concern,


      We have reached out to the customer regarding their concern and left a voicemail, as well as sent a follow-up email. Additionally, we have awarded points to the customer's Speedy Rewards account as a courtesy for the inconvenience.

       

      Thank you, 

      Customer Satisfaction Specialist 

      ******* ******** 

      Customer Answer

      Date: 07/28/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** ******

    • Initial Complaint

      Date:07/17/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the speedway station at ***** ****** ****** ***** **** **** on 7/16 and the system on the pump would not recognize my alternate speedy rewards number which is my old cell phone number *************.
      There was a sign beside the pump stating to text “save to 96001” I did.
      When I went to use this new alternate speedy rewards number with my new phone number it did not give me the 0.25 cents off per gallon as advertised.
      Bait and switch. Advertised scam.
      Photos attached for proof. I want speedway to correct this and give me my earned credit.
      Thanks

      Business Response

      Date: 07/22/2025

      July
      22, 2025



      **** *******
      *** ** **** ***
      ************ ** *****

      Speedway Case #: ************** 

      Dear ****,

      Thank you for contacting us regarding our “Text to Save” Promotion.

      Upon further investigation, the old Speedy Rewards account
      number you attempted to use was linked to another account but not as an Alternate
      ID, which is the reason why it was not recognized for the promotion.

      I see that you have now set up an account with your new
      phone number and this account is set with the Text to Save” promotion.  As a courtesy, I have also added additional
      25¢ fuel discount to your current account via the phone number ending in ****.

      We apologize for any inconvenience that this incident may
      have caused you.  Thank you for taking
      the time to share your feedback with us, and for being one of our valued
      customers.


      Kind Regards,



      ******* ************* 
      Customer Satisfaction Specialist

      Customer Answer

      Date: 07/22/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I am glad this is fixed. You may close the complaint. 

      Sincerely,



      **** *******

    • Initial Complaint

      Date:07/15/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On several occasions i have stopped at speedway and purchased fountain drinks. They have signage up on almost every pump stating "any size fountain drink .89 cents. They continuously refuse to honor it. I have over paid for fountain drinks on several occasions.

      Business Response

      Date: 07/21/2025

      July 21, 2025



      ******* *******
      **** * ******** ** 
      ******* ** *****

      Speedway Case #: **************

      Dear *******,

      Thank you for contacting us regarding our store located in WABASH, IN.

      Please be assured that the appropriate management personnel have been made aware of this issue, which will be researched further. 

      As a courtesy, I have added 5,500 points to your Speedy Rewards account, which I invite you to redeem for a $5.00 gift card at any one of our Speedway locations.

      We apologize for any inconvenience that this incident may have caused you.  Thank you for taking the time to share your feedback with us, and for being one of our valued customers.


      Kind Regards,



      ******* ************* 
      Customer Satisfaction Specialist

      Customer Answer

      Date: 07/31/2025

      Speedway reached out to me to credit me "reward points" for the issue. My issue is that they refuse to correct the problem.  The store has flyers up all over saying "any size drink $.89. But they don't ring it up that way. I have been over charged several times and had to return with my receipt in order to be charged correctly.  They are over overcharging every customer  that buys a fountain drink there.  They refuse to honor the adds UNLESS someone points it out to them

    • Initial Complaint

      Date:07/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 9, I went into the gas station to purchase gas and a cup of coffee. I did not have enough and so the transaction declined so I asked he cashier to try 8.00 and it still declined and I say that the 9.50 declined transaction was now pending . I asked them to fix this and I was told that it would be released in minutes to hours! Well it’s still pending . The other cashier and manager I’m assuming she was were very nasty and rude! I asked for a receipt to show it declined and they said they couldn’t !

      Business Response

      Date: 07/21/2025

      After researching the transaction with the information provided by the customer, I was able to confirm the customer was not being charged the $9.50 mentioned in the complaint. I then called the customer to discuss my findings and also apologize for the treatment and misinformation received in the store. The customer also confirmed the hold had already fallen off after a few days but was still upset by the way she was treated in store during the transaction. I offered the customer 10450 points for the redemption of a $10 Cash & Merch gift card and a free coffee appeasement coupon as good faith gestures to make up for the mishap. A customer service claim was opened for the way treatment she experienced in store (**************). 

    • Initial Complaint

      Date:07/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to Speedway in Oceana WV and purchased $38.63 in gas, I used a Comdata Card and the woman said my PIN number was wrong which I knew it wasn’t because I’ve never changed it, so I pull out another bank card to use for that amount which is a United bank Card, after I got home I realized they charged both cards $38.63 and I’m having problems getting a refund back to one of my cards

      Business Response

      Date: 07/08/2025

      After reading through the details provided, the transaction was located and researched. Once it was verified that Speedway is only charging the $38.63 one time as intended, the customer was called and a voicemail was left letting the customer of the findings and also to apologize for the inconvenience of having this happen. The number to Speedway Credit Customer Service and hours of operation were also left on the voice mail in case the customer had further questions.  

      Customer Answer

      Date: 07/21/2025

      I’m responding back about Speedway in Oceana WV to let you know that the money was refunded back to my card but now everywhere I use my card will not work since that has happened, I’ll be contacting Comdata Card services to see if I’m still able to get this issue resolved, I’ve still not been able to use the money that has been refunded 

    • Initial Complaint

      Date:07/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their rewards program requires a cell phone to access it. I previously owned a VOIP phone and couldn't access my rewards. After purchasing an iphone, I am still unable to access my rewards. I have complained to their customer service and have been strung along with promises to correct this, but have had no success. At one point they claimed it was my service provider's fault. After contacting Verizon, I was told that it is a Speedway issue.

      Business Response

      Date: 07/16/2025

      I called the customer and left a voicemail with my direct line asking him to give me a call back so I can try to get him logged into his account.

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filled 5, 5 gallon cans. The cans were not even completely filled. The pump showed 32.42 gallons dispensed. Impossible. I was overcharged at least 7 gallons at $2.69.

      Business Response

      Date: 06/23/2025

      I have called the customer and left a voicemail. I have created a case for the customer. The case number is **************.

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hello-i have two speedway gift cards with a balance on them and i have to have a medical proceudre in the near future that will make me not be able to drive any more and i contact gift card suppport at number on back of card talked to agent name tabitha and asked if i could have the cards zeroed out and a check sent to me in mail since i wont be able to drive no longer and wont be able to have access to the cards and she said no .so im contact corporate at speedway asking for an exception to be made and have two gift card balances sent to me by refund check by mail due a medical issue i wont be able to drive no longer going forwared in the future .can this excpetion please be made?

      Business Response

      Date: 06/27/2025

      I called the customer and informed him we are unable to refund him for the gift cards. It is listed on the back of the card and also on our website how the gift card is not refundable.

      Customer Answer

      Date: 06/30/2025



      Complaint: ********



      I am rejecting this response because:

       

      I would like the agent direct manager to please contact me at 262-977-5041 and email of [email protected] about this concern and missing points 



      Sincerely,



      ***** ********

    • Initial Complaint

      Date:06/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A speedway egift card was purchased from ************* for $50 however in order to utilize you have to add the gift card to the speedway app. There is an issue with the application and it will not allow me, or my husband add the gift card to our account. There error messages states "too many attempt" too many failed attempts to add gift funds to this account. Please try again in 24 hours. I have never entered the gift card details but one time and got this message. My husband tried to load the gift to his speedway app and got the same message. An egift card in order to use has to be added to the app. Upon further research this appears to be a very common issue, users on reddit complaining about this and the app issues. I feel like speedway is ripping people off out of money with this consistent issue. When I called I waited on the call for 20 minutes, no one picked up and it disconnected. I don't know what kind of scam they are running but they are making money off of this issue without resolve.

      My speedway ID is: ***************

      Business Response

      Date: 06/25/2025

      June
      25, 2025



      *******  ******
      **** ********** ***** 
      ********** ** *****

      Speedway Case #: **************

      Dear Venessa,

      Thank you for contacting us.

      Regarding your online purchase of a Speedway gift card from
      ************** we ask that you please contact them about your refund request at 1-833-800-0550 during support team
      hours.

      Their Support Team Hours are 6:00AM to 9:00PM, Pacific
      Time, Monday-Sunday. 
      We regrettably are not able to see their billing system in
      which the purchase was made and as such cannot provide the requested refund.

      We apologize for any inconvenience that this incident may
      have caused you.  Thank you for taking
      the time to share your feedback with us, and for being one of our valued
      customers.

      Kind Regards,



      ******* ************* 
      Customer Satisfaction Specialist

    • Initial Complaint

      Date:06/16/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Speedway is running a promotion for buy one get one free slurpees through 6/24/25. I purchased two slurpees on 6/12/25, but did not receive the discount. I called customer service on 6/13/24 to request a refund or points toward another slurpee. The first representative I spoke with told me she needed to review my account and then put me in the queue to speak with someone else. I waited on hold for an extended period of time. I called back and spoke with Alex, I gave him the transaction number, my email address, and my phone number. He then asked me what I was wearing the day I made the purchase and he wanted my physical description and address where a refund can be mailed. I asked him if he could see my receipt, he said yes. I asked him if he is aware of the promotion, he said yes. I then asked why he would need my physical description, he said so the specialist could look at the camera to see if I made the purchase. I don’t know if this is Speedway’s policy, but it’s very creepy. Why did he need any additional information if I provided the transaction number and he can see the receipt that clearly shows I did not receive the discount? Something is wrong with the way this was handled! I requested a supervisor and he placed be back in the queue.

      Business Response

      Date: 06/18/2025

      To whom it may concern,

      We have contacted the customer and came to a resolution and the customer was in agreeance with the resolution.

       

      Thank you, 

      Customer Satisfaction Specialist 

      ******* ******** 

      Customer Answer

      Date: 06/18/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** *****

    Speedway, LLC is NOT a BBB Accredited Business.

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