Business Profile

Hand Tools

RIDGID

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Complaints

This profile includes complaints for RIDGID's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

178 total complaints in the last 3 years.
40 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/21/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ridgid claims to provide a lifetime warranty.
I registered my saw, a Ridgid R4516 when I purchased it.
There is a defective part, and it has rendered the saw unusable.
When I tried to get the part on the Ridgid website - it is now listed as not available/discontinued.
I looked for my registered part, but there was no record of it on the Ridgid website.
I re-registered it, but now it is showing a registered date of two days ago, disqualifying me for the lifetime warranty.
I have contacted Ridgid several times, but I cannot get any help.
Because of a computer error on Ridgid's side, I cannot get parts, and the otherwise good saw will end up in landfill.
Business Response
Date: 07/22/2025
Hello BBB,
Thank you for bringing this concern to our attention. We’ve coordinated with the appropriate department, and they have already spoken with the customer to address the issue.
As the unit in question is from 2011 and is no longer under warranty, we’re unfortunately unable to provide parts or offer warranty repairs. However, we did share information about compatible parts from a different unit, and we provided contact details for ********* and ***** ******, where parts may be available for purchase.
The team will continue working with the customer to offer any additional assistance they can regarding this concern
Hope this help. Kindly let us know if you need further details or actions.
Kind Regards,
******** ********
Customer Answer
Date: 07/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23632831, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The resolution was indeed NOT a resolution. Here's why:
Ridgid's 'appropriate' department contacted me the very next morning after my complaint - which was commendable.
However, I was told that there was nothing they could do because they could not establish that the warranty was valid.
The person I spoke to implied she was a computer expert, and expressed that it would be impossible for Ridgid to lose the registration information, so the tool was therefor not under warranty and they could offer nothing else to assist me.
I asked about compatibility with newer units. They did NOT share any information about compatible parts as they state in their response. Rather they they said they did not know and I would have to buy the part and see for myself if it was compatible.
They provided contact information for '*********' but ********* does NOT ship to Canada.
They provided me with a phone number for *******, and ***********, and told me it was my responsibility to phone and try and see if they could help.
I called ******* at the number provided. I waited on hold for 45 minutes, (I was caller number 24 in the queue) and I was told that the part was not available. ******* has no knowledge of compatibility with newer parts, and ******* does NOT ship to Canada, even though they have the newer part for $3.45. They provided me the number for ***********, which they stated was the Canadian counterpart for their company.
I called ************ and was told that they cannot sell retail parts. They were taken aback that Ridgid and ******* continue to give people their phone number, because they are a parts distributor and can only sell to a service center.
They gave me a number for the closest service center (***** **** ******) which is located 600kms (>350 miles) from my home.
***** **** ****** they told me that the part is not available, and they have no knowledge of any compatibility. They do not stock parts, I could order the part and see if it fits, however, I would have to prepay shipping to my location. If the part doesn't fit, then I would be charged 30% restocking fee, and would have to pay return shipping costs. Her suggestion was to try ****** or ****.
***** **** ****** said the part would cost $25 plus shipping.
Clearly Ridgid is doing an end run around their so-called Lifetime Service Agreement. This saw was moved to 'planned obsolescence' and Ridgid does not want to talk about warranty because they would have to replace the saw, and they are not prepared to do that. Furthermore, I spend a full hour on the phone with "**** *****" who is the exclusive reseller for Ridgid in Canada, and they were not able to do anything either.
For Ridgid to imply that they "will continue working with the customer to offer any additional assistance" is a boldfaced untruth.
Ridgid clearly has no way to accommodate Canadian customers, nor are they interested in doing so.

Regards,

***** *******

Business Response
Date: 07/30/2025
Hello BBB,
We apologize for the delayed response.
As the unit is no longer under warranty, we are unable to provide parts or offer warranty repairs. Our standard warranty period is three years. To be eligible for the Lifetime Service Agreement (LSA), customers must register their tool within 90 days of purchase and submit a valid **** ***** sales receipt. Unfortunately, in this case, the tool was not registered within the required timeframe, and based on the serial number, the standard warranty expired in 2014.
The only thing we can offer at this point is to provide the customer with information on compatible parts from a similar unit, along with contact details for ***** **** and ***** ****** to assist with ordering the necessary components.
Thank you,
RIDGID TOOLS
Customer Answer
Date: 08/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23632831, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

TO BBB - thank you for your assistance on this situation.
If Ridgid was indeed able to provide information on 'compatible' parts - that would be good, so far they have made it clear that they don't know and cannot guarantee any compatibility.
They provided me with contact details for "***** ****" who does not ship to Canada.
They provided me with contact details for '***** ******' who does not sell parts to the public. ***** ****** gave me contact information for a Ridgid Service Center that is more than 300 miles away. The Service Center cannot provide information on compatibility either.
As such, Ridgid has neither addressed the concern, nor provided assistance.
It seems evident that Ridgid is not interested in Canadian Customers.

Regards,

***** *******
Initial Complaint
Date:06/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Two batteries were returned to Ridgid on 4-20-2025, and only one has been replaced. I have been told for the last three weeks that the battery is back ordered. Below is the original Model and serial numbers returned:
******* Serial: ************** Ticket ID: ******** ******* Serial: ************** Ticket ID: ******** The new order number for the second battery is #******* and is still processing and has not been shipped as yet. I regret ever purchasing the product which claims "lifetime battery replacement" and so far has been a battle to recover the replacement parts returned. Please assist if possible.
Business Response
Date: 06/13/2025
We have reordered the batteries again for the customer.
Customer Answer
Date: 06/13/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory.

Regards,

**** ******
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Rigid Power tool combo 18volt battery failed to take a charge last week. I contacted Rigid via a phone number my local Home Depot gave me. I was told in order to receive a replacement under their lifetime warranty, I needed to go to the site where I registered the tool combo kit to find the link they “placed there” in order to get a FedEx shipping label. When I went to the site, that combo toolset and all of the other Rigid Tools I have purchased were missing from the site, just like some of the other customers I have read here on the BBB, preventing me from proceeding with the free warranty replacement. I have the original receipt. I contacted Rigid explaining the missing registration info, but as of today, I have received no response from them. This is very upsetting!!
Initial Complaint
Date:05/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my Ridgid table saw on 5-13-2020 and registered with. Ridgid for LSA.
Registration code ********. Lifetime service agreement which means lifetime warranty.
After a couple years of using the table saw for home use-personal, not commercial, the motor started to stall and weaken.
I sent in my saw for repair after Christmas on 2024 and after getting the run around from Ridgid about the status about my table saw I finally got it back almost six months later but damaged. It was not resolved!
The saw was shipped in a box that was smaller than the table saw. They cut a hole on the side of the box to make it fix and that part was exposed and protected and therefore damaged.
I reported this to Ridgid and sent pictures and videos of the damage.
I would like a new saw since the damaged has caused more issues with the alignment of the fence and table top. It’s no longer operational.
Model R4514
*************** Customer number 999-74-2659
Purchased 5-13-2020
Registering code ********
Business Response
Date: 06/09/2025
We did send the customer a new unit free of charge.

Thank you.

Jennifer ****** | Executive Assistant to the Group President | Safety & Productivity
Emerson | 400 Clark Street | Elyria | Ohio | 44035-6001 | USA
T +1 440 329 4470 | M +1 440 823 6938
***************************
Initial Complaint
Date:04/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My table was having issues and now the saw stopped working. There are no repair locations in my state, They sent a UPS shipping tag, but I have no way to box this LARGE and HEAVY saw up and get it shipped to another state. I contact the location in my state as they told me to and they do not fix table saws. I have asked for help, but I get no response or just the same boiler plate email responses This has a lifetime warranty for repair or refund, I would like a refund as they are unable to repair. .

10-in. Portable Table Saw
Model Name: R4513
Serial Number: *************** Registered: Dec-15-2018
Purchased: Nov-26-2018
Business Response
Date: 04/21/2025
We are sending the customer a new unit.
Business Response
Date: 04/21/2025
We are sending the customer a new unit.
Customer Answer
Date: 04/21/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory.

Regards,

*** *******

Customer Answer
Date: 04/21/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory.

Regards,

*** *******
Initial Complaint
Date:02/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3 nearly dead 18vt batteries
Originally bought 2009, 2017
With Lifetime Service Agreement
My online registration has been wiped.
Can log on but no record of registration.
They now want a receipt from 2009 and 2017
I registered in good faith at time of purchase they have not maintained website
There refusing to replace batteries that were covered under LSA
Business Response
Date: 03/11/2025
We are sending the customer 3 new batteries at no charge.
Customer Answer
Date: 03/11/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory.

Regards,

*** *****
Initial Complaint
Date:02/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a a Ridgid tablet saw a couple years ago and registered for the LSA with no issues. The tablet saw has been having issues cutting 90 degree cuts, it will not square up to the top. I've followed all their instructions to no avail. The other issue is that the saw almost stalls when cutting. I had very dry plywood and going slow to nearly stalled 3 times in a 42" rip. Another issue is the tap measure cap end keeps coming off and the aluminum bar looks like it was miscut from the factory. I called in for service and my only options are to go to another country(Canada) or drive over 50 miles one way to get it service and that's unreasonable for a table saw like this. They said I could pay to ship it, which would cost me at least half of what this thing costs. They aren't offering any kind of reasonable repair or replacement options.
Business Response
Date: 03/04/2025
A new saw has been sent to the customer. They should be receiving it today.
Customer Answer
Date: 03/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They sent me the wrong unit as a replacement. The unit they sent me was a downgrade. I had a portable one with wheels, they sent me one with a fixed base. I'm back to waiting to see when they'll respond and try to resolve this.

Regards,

**** ****

Business Response
Date: 03/12/2025
We have reordered the correct unit for the customer and are sending that out to him.
Initial Complaint
Date:02/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a rigid saw from the home depot. Rigid offered a warranty. The saw broke. I contacted rigid and they sent a label to send my saw in to be repaired. On approximately Oct 1 2024 I sent the saw in. Inn Nov 2024 my repair was approved. I keep getting the run around of where my saw is as it has not been returned. In not having my saw for the last 4+ months I have had to purchase another to replace it. I want the saw back in working order that I paid for and compensated for the lousy issue.
Business Response
Date: 02/25/2025
Customer's tool has been repaired and returned to them.
Customer Answer
Date: 02/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

I have yet to receive my product. At this time I have only been told it will be returned which I have been hearing for 3 months. Until the saw is back in my hands this is not resolved.

Regards,

**** ****
Initial Complaint
Date:02/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My RIDGID 15 amp table saw model# ******** has a plastic dust chute that just cracked one day while connecting it to my RIDGID shop vac. I then contacted RIDGID customer service 3 months ago and no answer what so ever. So I brought my broken piece for repair\replacement to my local tool repair center(ABA tools) in Kingston, ontario as they deal with warranties. They confirmed at that point with RIDGID that the part was indeed wanrrantied. After more than 2 months, ABA tools advised me that they are fighting with RIDGID who is now claiming that the part is no longer wanrrantied because they don’t manufacture it anymore. Their warranty specifies that if they can’t repair it, they will give you a new saw. After more than 9 weeks, I am still waiting and still nothing. I hear that RIDGID has no intention of desling with this. This is not acceptable.
Business Response
Date: 02/25/2025
We have reached out to the customer but have not heard back from them as of today (February 25, 2025). We will try to reach them again.
Customer Answer
Date: 02/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did hear from Ms Alexandria ********* from Ridgid on the 18th February 2025 and forwarded required information she requested. She responded the next day assuring that she would work with her department to address my issues and help resolve the situation. I have not been contacted since. So NO they haven’t touched base with me since I sent them the requested info.

Regards,

***** ****

Business Response
Date: 02/25/2025
We were told today (Feb 25) that customer service has sent the customer a replacement item.
Initial Complaint
Date:01/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a drill/impact driver kit in 2012, which also came with one battery plus an extra free 2ah battery as part of the promotion at Home Depot. I the registered the kit and the extra battery. Two days ago 1/19/25 the battery which came in the kit failed. I called the service number to warranty the battery and was told that, based on the battery number, that battery was never registered. That was true, because it was registered as part of the kit. I also noticed on my registration page that the drill from the kit did not even show up. I was told that since I did not register that battery that they could not warranty it. My registration page shows the impact driver, and the charger from the kit and the extra battery. Why would I have registered only two parts from the kit? Probably because at the time it only required the kit number? So now either they don’t know that the kit number was all that was required back then or they’re just trying to renege on the warranty. Since 2012 I purchased 10-12 other products, but not anymore. I won’t due business that is not honorable. I also being in construction, will not recommend co-workers to buy Ridgid.
Business Response
Date: 01/22/2025
We are sending the customer a new battery.
Customer Answer
Date: 01/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ****** ***

Consumer called back and advised this issue is now resolved

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RIDGID is NOT a BBB Accredited Business.