Business ProfileforLorain County Garage Door Repair

We called Lorain County Garage Door Repair on Friday Nov 17th because our garage door would not open. Jaime from Lorain County Garage Door came out to assess the situation and informed us the spring inside a 16-foot pipe was most likely broken and would need repaired. He informed us that the spring was very small and inside this long pipe so the whole pipe would need to be replaced because there was no other way to get to the spring inside. He also noted that the garage door itself was too heavy for the original spring that was installed. Our garage door has 5 beams and windows that cause excess weight. He told us the new spring he was installing was better and would be able to better manage the weight. The house was a new build, and it is typical for **** Homes to install lower quality products during new builds. While disappointing, that is just part of being a homeowner. We asked Jaime how much it would cost to repair. He informed us it would be $850. At this time it was 3:00pm on a Friday and we were going out to town the next day and needed to get our cars out of the garage. We agree to allow him to repair the door. He stated that his warehouse closes at 4pm and the parts he needed to repair the door were at his warehouse. He would need to rush over to ****** from ***** ********** to get the parts. Jaime said we needed to write a check for $850, at which point he would have to go to the bank first to cash then he would go get the parts and come back to repair our door. He also wouldn’t take credit cards. While we were skeptical of this unusual business practice, we wrote the check. Jaime did come back to repair the door. While repairing the garage door he forgot a flashlight and borrowed one from us. He finished up the job and left. Shortly after he left, we realized he took our flashlight. He also left behind a big mess in our garage with screws and broken pieces from the repair all over the garage floor and under our car tires. He also refused to take the 16-foot pipe away and told us to put it on the tree lawn for the city to take it. We were relieved to have the garage door working so we called and asked him to return the flashlight. We quietly cleaned up the mess and put the pipe on the tree lawn. The city wouldn’t take it, so we were left with it. We negotiated a 2-year warranty on the job, and he wrote it out on a receipt. The receipt I might add was a piece of notebook paper that he scribbled up a quick receipt. He said he would email an official receipt when he got back to the office that he never sent. We were relieved to have our garage door repaired and just moved on with our lives. A week later the garage door wasn’t working properly. It would start to open and would stick and continue to stick. It would take 4-5 attempts to get the garage door to open. We had never experienced that issue before his repairs. After a few days of this I called Jaime back. I explained the issues and asked if he could come back and make sure the door wasn’t out of alignment or to check if anything was missed during the repair. We also wanted to know when we could expect our flashlight back. I was told that he never gets complaints after he does a job and that the issues were probably a new problem and not related to the work he did. He said he would have to charge me to come back and look at the garage door. I questioned this and gave a little push back. I re-explained that we never had these issues before his repairs and that I shouldn’t be charged for him to come back. At this point he started yelling at me and hung up on me. He called back 5-10 mins later and we continued to have some back and forth. He made several insulting comments but eventually agreed to return the flashlight. We said we were going to call a second company to look at the door. Jaime was upset that were willing to pay a new company to assess the door but wouldn’t pay him to come back. Based on things he said in the conversation and the issues we were experiencing, I had little faith that he would correct the issues. We parted ways and Jaime continued to call me multiple times that evening, including have a women call and apologize for the situation. One of the calls came in at 11pm. We called ****** **** and had them come out on Friday Dec 1st. When ****** ***r came out, they informed us that the 1st repair done by Lorain County Garage Door was done incorrectly. They took photos and did a write-up for us detailing what was done wrong. They stated that the Door had a 2x250x32 spring that was rated to pick up a door weight rated at 140lbs. The door we have is 180lbs. They had to replace the new spring with 2 newer springs of 2x234x36 rated to lift a door weight of 180lbs. ****** **** stated that Jaime had installed the wrong spring for the door. ****** **** also noted that the bearings should have been mounted on the inside of the track, but Jaime cut a corner and mounted them on the outside of the track. I was extremely upset to learn this. Jaime was aware of the weight issues and made comments to us regarding the weight on Nov 17th. He told us he installed a larger spring that was able to manage the weight of the door. He knew the weight was an issue and still gave us the wrong parts. I was even more upset to learn that they mounted the bearings incorrectly as well. To add insult to injury we learned that Jaime overcharged us by $350. ****** **** charged us $500 for 2 springs (not just 1) and the labor and parts. Starting on Dec 4th. I have made several calls to Lorain County Garage Door to discuss the situation and what we can do to remedy the situation. Jaime answers the phone and keeps telling me his office manager will contact me, or he gives me times I can expect calls and they aren’t returning my calls. It has been a few days, and I cannot make progress. Since the receipt he wrote did contain a warranty and the garage door broke after a week. I would like a refund of my money. I do not recommend this company. They are difficult to work with they have questionable business practices and do poor work that they overcharge for.