Business ProfileforGorilla Cases

If I could put 0 stars, I would. Let's start with the fact I paid for 3-6 day shipping and it took almost 3 weeks for my case to arrive. When it arrived it was the wrong case which was my fault. I ordered the s21 case and my phone is an s21 FE. I didn't realize this and when I did, it was too late. When I emailed about this initially, I never got a response. I waited and finally decided to call. I called 4 times, no answer and it sounded like a cheap automated machine. So I sent another email. This time I said the case doesn't fit my phone, I'd like a refund. The response was, "what's wrong with it" that's it. No greeting and even tho I already said what's wrong with it, they asked. I told them again, it isn't fitting my phone, they asked "why isn't it fitting your phone" in which I elaborated my mistake to which they responded "I am sorry you ordered a s21, we sent you what you ordered we do not have refunds. This was not our mistake it was yours and we are not going to take a loss for it." Despite me telling them I can send the case back and them not having a loss but rather me having a loss for a 50 dollar case and a small mistake that could have easily been corrected. This place has terrible customer service