Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a military obligation come up and I have a class starting April 14th with school of PE. They will not refund the money.

  Business Response

  Date: 03/14/2025

  We received a request for refund from ***** ***** on March 12th. On March 13th a 2:14 pm a staff member responded offering a couple options including providing twelve months access to ondemand materials or transferring to the next live online class.  At 2:37 pm the student responded and let us know that they would not be able to take the exam for a "long time". Then at 2:55 pm the student sent another email requesting a phone call asking to work out a deal and indicating they were going to dispute the charge on their credit card. It was less than an hour later the student filed this complaint. Our staff was not afforded the opportunity to respond to his request for a phone call to see what we could do to further assistance him as we had not yet reviewed his request prior to him filing the complaint so abruptly.

  We did attempt to call the student today to see what we could do to work something out with them, but they indicated they had already disputed the charge with the CC. 

  Customer Answer

  Date: 03/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I spoke with the business this morning. They are accurate about our conversations. I think we have a path forward. It's just hard losing out on the full $900 dollars. I should have read their policies better in all honesty. I understand there is an amount for work/loss on their end for this, and I am asking just to recoup something from unused services such as the live class. I have a military obligation which caused this and I am willing to share some proof of that for a partial refund, but some of the sensitive information on the orders would have to be redacted which is fine with me. All the relevant information would be displayed. Thank you for looking into this, and I would like to also thank the school of PE. It is a mistake on my end for not reading down the fine print. I was treating it like college where I could just drop a course for a full refund. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Registered and paid for the school of PE online FE Civil Review course. Used the course briefly but had some medical issues come up that have prevented me from completing the course. I have had two back surgeries recently that have been quite costly. I needed a refund for this course but they have refused to even do a partial refund. I have barely used any of the online material. I do not see why they cannot do atleast a partial refund for the course.

  Business Response

  Date: 09/23/2022

  ***** ***** purchased School of PE's Ondemand review course on March 21st 2022. When purchasing the review course ***** had to review and accept the
  Student Policy.  Once his transaction was
  completed he also received an email for order confirmation that includes the
  policy as well. The policy does in fact indicate that the Ondemand course is non-refundable.  In the attachments you will find the email communication as well as the complete policy.

  Two days after purchasing the course he then sent an email wanting
  to know how long he had to decide if he wanted a refund.  That same day we advised that it was not refundable
  and he then asked how much it would be to extend the course because he knew he
  had some work items coming up. That same day we provided the extension rates and offered to pause his account
  and told him that we could do pause it up to 2 times. Then in April he sent an
  email requesting we pause his account. On that date we did in fact pause his access. 

  He then called in August once again asking for a
  refund.  At that time we advised again
  that the program was non-refundable and he then said he was going to leave a
  bad review.

  Screenshots of the interactions are provided in the attachments.