Business ProfileforFine Home Furnishings

On February 14, 2023, I bought two armchairs from Fine Home Furnishing, 5353 Tuttle Crossing Blvd, Dublin, OH 43016 614-407-3336. My claim is #1519292. Concern #1: Receipt of Damaged Chairs. After the chairs were delivered on April 1, 2023, I noticed the damage. This not only reflects poorly on the vendor's quality control measures. I provided photographic evidence. Concern #2: Inadequate Customer Service and Inconsistent Communication. Throughout my attempts to address these concerns, I have been subjected to abysmal customer service from the vendor. The lack of consistent and effective communication regarding the resolution of my issues has only served to exacerbate my dissatisfaction. On April 14, 2023 I returned to the store manager with pictures showing the defect. The chairs are with tags, brand new, and never sat in condition. ****** began the process of filing a claim and sending the pictures to ***** ********, the claims manager. On April 28, 2023 The service Rep. **** **** ******** ***** ******* @ ************ Came out to inspect the Chairs taking pictures with a report that was sent to the Claims department.I sent an email (May 9, 2023) to store management after experiencing a prolonged communication lapse regarding the resolution of my concerns. I received an email from ***** (May 9, 2023) containing inconsistent information regarding the communication with the manufacturer. I have taken the liberty of highlighting the inconsistencies within the attachment. On May 11, 2023, while out of Town I received another call from another inspection company by the name of ***** *********. I tried to schedule when I returned to town but to no avail.I sent an email on May 16, 2023, to the company president, ***** *******, sharing my disheartening experience in the hopes of finding a compromise regarding my concerns. I provided a detailed timeline summary of communication with the vendor. Regrettably, my efforts proved futile, leading me to seek your assistance.