Business ProfileforRenascent Protection Services

I am writing to file a formal complaint against Renascent Protection Solutions for their failure to honor the terms of our warranty agreement, specifically regarding covering the cost of a necessary teardown and the total replacement costs of parts for my BMW vehicle. This failure is not only resulting in significant financial loss but has also demonstrated a lack of integrity and accountability on their part. On February 27th, 2024prior to authorizing a teardown at a certified BMW dealership, I contacted Renascent Protection Solutions to confirm coverage under my warranty agreement. The adjuster, *****, explicitly confirmed, on three separate occasions during our conversation, that the teardown costs would be covered by the warranty, provided that the part in question was covered under the agreement. Relying on this confirmation, I authorized the dealership to proceed with the teardown. However, after the dealership completed the teardown Renascent Protection Solutions reneged on their previous assurance. They approved only a fraction of the teardown cost, contrary to what had been confirmed by their adjuster. Moreover, they have refused to cover the total replacement costs, despite the dealership being a certified BMW dealer, which is compliant with the terms of my warranty agreement. This not only breaches our contract but also places me in an unfair financial situation, given that I acted based on Renascent's representative's confirmation. Their refusal to uphold our agreement is both unjust and unethical. I request the BBB’s help to mediate this dispute, aiming for: • Full reimbursement for the teardown costs as initially confirmed. • Complete coverage of the replacement costs as per our warranty terms. Enclosed are the warranty agreement. I seek a fair and prompt resolution from the BBB and appreciate your assistance with this matter.