Complaints

This profile includes complaints for Kimble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kimble Company has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kimble Company

  3596 State Route 39 NW Dover, OH 44622-7232

  
• 

  Kimble Company

  2295 Bolivar Rd SW Canton, OH 44706-3056

  
• 

  Kimble Company

  4217 Glenn Hwy PO Box 760 Cambridge, OH 43725-9447

  
• 

  Kimble Company

  1511 Shepler Church Ave SW, Canton, OH 44706

  
• 

  Kimble Company

  2403 Chase Rd SE, Carrollton, OH 44615

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kimble Company trash & recycling took over for our trash collection 4/2025, they delivered a broken trash can in May 2025 where the lid basically hung from trash can, we called Kimble trash May 12, 2025 spoke to Cassandra, she stated that we would receive an email in about 5 weeks letting us know when to expect either delivery of a new trash can or repair on the one delivered to us, we waited actually 6 weeks then contacted Cassandra back to say we never received an email and would like to know when the new can or repair would take place, she stated she would let her supervisor know, still no word on when our issue would be solved.we called back a couple days later and she stated her supervisor is aware of it but would not let us speak to her supervisor, I called back again on July 1st and Cassandra stated we would definitely have an answer in 24-48 hrs about our issue, I called back July 3rd no answer and left a message for Cassandra. I called back today July 7th 2025 and Cassandra stated, my supervisors are all aware, I asked what are the names if her supervisors and she states Kilya and Jackie, still would not allow me to speak to one of them, we still never received that email she originally stated we would and we are forced to pay $64.11 every 3 mos for service. We have cleaned up trash that animals have torn up, dealt with rain water not to mention a small animal that got inside the can that could not get out and died due to the heat when pin that held the lid on broke off last week when Kimble emptied the trash and drove off with the lid inside the truck so therefore now no lid on the can and when I have voiced this to Cassandra, she shows no sympathy just that everyone is aware. Cassandra gives the same answer over and over. The WORST trash company we have ever dealt with!!

  

  Business Response

  Date: 07/09/2025

  We believe we have resolved this issue for the customer.  If there are any further questions or concerns, please contact Kimble Customer Service at *************** **** *****  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc.  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We pay for garbage service and they don't pick up our trash regularly. Call and they say it will be picked up but don't show up.

  

  Business Response

  Date: 07/03/2025

  We have been in touch with Mr. **** and have resolved the service issue mentioned.  We appreciate you allowing us to take care of this for you!  If you have any further questions or concerns, please reach out to Kimble Customer Service at ************** **** *****  

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my trash service on June 18, 2025 due to them failing to collect my trash the previous two weeks. I called them each week and they said it was because of road construction but the road has been open. I was told I was paid up until the end of July, but they won’t give me a refund. I feel I should be refunded what I paid through July plus the past two weeks that they didn’t collect the trash.

  

  Business Response

  Date: 06/25/2025

  We have been in touch with the customer and have provided a resolution.  If there are any further questions/concerns, please reach out to Kimble Customer Service at ************* **** ****.  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc. 

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kimble almost every month now forgets to grab my trash. It’s always by the curb 24/7/365 so there’s no reason it can’t be grabbed. Maybe 1/month it gets picked up. Absolutely ridiculous

  

  Business Response

  Date: 06/25/2025

  We have reached out to the customer and there was some confusion the collection day.  We do have this now resolved with the customer.  If there are any further issues / questions, please contact Kimble Customer Service at ************* **** ****.  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc.  

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously filed a complaint against this company due to them turning off my service after I had paid my bill in full. We settled that complaint with my service being rightfully restarted. Within 2 weeks of that settling I started receiving emails saying they were removing my totes. They also began skipping my house for trash service after picking it up the prior week. So essentially they picked it up once after the complaint was settled then immediately stopped and began sending me harassing emails stating they were removing my totes. They also sent me a letter in the mail stating they would charge me for each week I don't allow them to remove my totes.
  When I reached out to customer service they stated you don't have an active service with us.
  Which yes I do, my account says active my balance is zero and the literal conclusion of the BBB complaint was correcting the error in stopping my service.
  
  So now im filing again because what kind of shady business resolves a complaint only to start the issue all over again two weeks later?
  
  I just want the service I pay for!

  

  Business Response

  Date: 06/02/2025

  Thank you for reaching out.  It's important you reach out to Kimble due to the status of your account since the requirements to restart services has not been meant.  Please contact a Kimble Customer Service representative at *************** **** **** to resolve.  Thank you! 

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  As I said in my complaint the original BBB complaint was resolved with my service being corrected and now a different individual that I didn't work with on the original case is stating that's incorrect. 
  
  
  
  Regards,
  
  
  
  ******* *********

  

  Business Response

  Date: 06/04/2025

  Again, we are needing the account holder to call Kimble Customer Service to complete the process that is needed in order to restart services.  We have left a message as well today with contact information.  We look forward to hearing from the customer so we can quickly resolve the account.  Thank you! 

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  And again as previously stated and shown on my account there isnt more i need to do. Everything on my account shows my account is active and my bill is paid. I even had scheduled services supposedly in progress. It's your company failing to fulfill its duty or prove you have this policy you claim to have stating I have to pay an extra 35 dollars. I requested multiple times proof of such a policy since its NOWHERE on the bill or on your website. Again I've been a customer for over 12 years and have never heard of this fee. Your own bill sent to my home states in irder to reinstate service you are required to pay the past due balance. I did that! You are committing fraud by refusing to follow your own company policies written on your invoices. If your polices had stated the existence of such a fee I would have paid it. But I will not pay a fee that does not exist. You can't even provide me with proof it exists. Stop trying to scam your customers. 
  
  
  
  Regards,
  
  
  
  ******* *********

  

  Business Response

  Date: 06/06/2025

  You are correct that your account balance is paid.  However, the online payment received on April 9th was for services thru March 2025 only. Services have been cancelled since April 1, 2025. The service work orders you are seeing are actually the driver attempting to remove the carts since the account has been cancelled.  We have attempted to contact you and explain this to you with no return calls.  Due to the status of your account, Kimble requires you to pay in advance for the next 3 months and the applicable reactivation fees.  We will not be able to start services with you until you reach out to our Customer Service team to make this payment.  We can be reached at ************* **** ****.  We look forward to hearing from you to resolve your account.  Thank you! 

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  And again I asked for proof in your policies of such rules, that I need to pay in advance. I have read your website and the paper invoices sent to my home. On your own invoices it states to restart service you need to pay the past due balance. It does not state anywhere that you need to pay 3 month in advance. 

  I did what is stated on your own invoice and yet you cannot provide documenting that your policies have rules stating I have to pay all these extra fees and advance payments. 

  
  
  
  Regards,
  
  
  
  ******* *********

  

  Business Response

  Date: 06/26/2025

  An email was sent on 6/17/25 that read: "Good afternoon, *******.  In follow up to your email, Kimble requires you to pay the
  reactivation fee and a full quarter to restart services due to the prior status
  of your account.  The terms state – “Resumption of suspended accounts will
  require payment in full two (2) business days in advance of services
  resuming”.  The “payment” is the applicable fees and next quarter. 
  We can agree to disagree on the requirements from Kimble, but you have agreed
  to the same policies that are in place in the past when you have been cancelled
  due to nonpayment.  If you do not want to pay these fees, Kimble will
  schedule to remove the carts in your possession.   Once we can remove
  the carts, we will refund the $38.95 that was paid on June 13th. However, if you wish to
  restart the service, the amount to pay would be $15.00 Reactivation fee, plus
  $71.85 (3 months prepay) minus the $38.95 payment, which totals $47.90. 
  This can be paid online but please also email or call us so we can resume your
  services. We look forward to hearing
  from you!  Have a great afternoon! "

  I believe we are now at a standstill with the account.  There are 2 options - paying what is needed to restart or return the Kimble carts. Thank you ! 

   

   

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I agree we are at a standstill because I will not do business with a company who are professional scam artists. 

  You make up fees that dont exist and can't prove your own policies. Your only come back is " well you've let us scam you before, so let us keep doing it!" while stomping your feet like a child throwing a tantrum. 

  I truly hope that whoever I've had the unfortunate consequence of having to lower my intelligence to speak to realizes they are actively committing fruad.

  You would think it would be so simple to just prove your policies exist. But instead you keep harping on like a child with the same argument of " cause I said so!". It's comical coming from a professional company. I've also had my bins out ready to be taken and yet once again the sheer incompetence of this company continues to astound me. You continue to take my garbage but not the bins then have the audacity to charge me 200 dollars for not having the bins out. 

  With my whole heart I hope you know Kimble and all of your employees, you're a joke.

  How is my garbage and recycling being emptied if the bins aren't out? I know you aren't good at answering questions but please try to use what few brain cells you have as a team to parse out that riddle. 

  I'm not stopping you from taking the bins. Your own incompetence is preventing you from taking them. I already have a new trash service.

  You're simply my entertainment now. It's a comedy of inadequacy and sheer idiocy that is applaud worthy. 

  
  
  
  Regards,
  
  
  
  ******* *********

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our recycling can was not picked up even though EVERYONE ON OUR STREET was picked up!
  
  Our Township was recently switched to Kimble from ******** for garbage pickup. Our street has had nothing but issues since this began. Our neighbor didn't have his recycling picked up last week and contacted the business 3 times before then filing a complaint through the BBB before it was resolved. I am not going through that! I did send them an email but they are closed until Monday, so I know nothing will be done. Our recycling can is full, so we are leaving it out until they do something.
  
  We are in a development where the houses are very close, so I don't understand how this can keep happenening!

  

  Business Response

  Date: 06/02/2025

  Called and left message for the customer requesting confirmation of service on Saturday May 31st at 1:09p at a very close proximity.  The standard service day is Friday and due to the Memorial Day holiday services were delayed until Saturday.  Also, please reach out regarding the service issues you are repeatedly having as we are not finding any other service calls on your account.  We would really like to have the opportunity of resolving and providing the service you come to expect.  Thank you for being a valued Kimble customer.  Our number to reach us is ************* **** *****  

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled service at the end of 2024, giving proper notice. Last pickup was near the beginning of Jan. 2025. I was told my 2 totes would be picked up within approximately 12 weeks. It is now going on 19 weeks - nearly FIVE MONTHS - and I am constantly having to move the totes around to do things in my garage and yard. Called Kimble recently and still wasn't given any timeframe; only told I would be put on a priority list.

  

  Business Response

  Date: 05/21/2025

  We appreciate your patience in the delay in getting the Kimble carts removed.  We have confirmed the containers on May 20th @ 1:32p.  If you have any further questions, please contact Kimble Customer Service at *************** **** *****  Thank you for being a valued Kimble customer. 

  Customer Answer

  Date: 05/21/2025

  Dear BBB Representative,
  
  I am writing to inform you that Kimble resolved my complaint by picking up the trash totes today. I accept this resolution 100%, as I only wanted the totes picked up and that has now happened.
  
  Feel free to contact me if you need anything else from me regarding this issue. 
  
  Thank you,
  ***** **********

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using this service for about 12 years. I have occasionally forgot to pay due to the invoices being roughly every 3 months but as soon as my account is on credit hold and they skip the one pickup, I pay the entire balance. As soon as the payment clears my acount immediately goes back in good standing.
  I've never once in 12 years had an issue.
  This time as soon as I missed the first pick up due to credit hold and I made my payment, I received an email telling me they have "disconnected" my service and I have to pay an extra fee to restart my service. I've never heard of this before or had this issue in 12 years. I asked for proof I was sent a cancelation notice and showed the invoice on my account that showed no such thing and she argued with me. I paid my bill, I want the service I paid for just like the last 12 years.

  

  Business Response

  Date: 04/25/2025

  We have attempted to reach out to the customer and are waiting for a returned call.  Kimble Customer Service can be reached at *************** **** *****  Thank you ! 

  Customer Answer

  Date: 05/04/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ******* *********

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called KIMBLE On April 11th 2025 And ask them why there was a $2 charge on my bill for bulk material per container charge . I was told that my lid was open by 2 inches and because it was not completely closed that is why I was charged $2 And my lid has Not been totally closed and sometimes not able to close at all a lot of times through the years and I was never charged this so I don't know if it's a new fee for 2025 or not And I don't know if they're gonna charge for how many inches the lid is not closed or if it is not closed it all . The company also told me that if I were to put 2 bags outside of the trash container that would be picked up at no additional charge per My contract . I say that if this is a new fee it should be sent out to all customers of the fee Charge And try to explain why they're charging for the lid not being completely closed but yet they'll pick up a couple bags of trash at no additional charge Left on the ground . And every time this trash truck Goes to empty the bin is in front of the truck to the top of the truck In front of my house They always leaves trash that falls out on the ground and they're too lazy to pick it up but they can go ahead and take a picture of a lid that is 2 inches open To send it to me to show my infraction . The person at customer service at this company did refund my $2 I'm just making this complaint because it's not right that they charge any money at all for the lid being open at any amount . In closing this company knows that most people don't look at their bill even if they did it doesn't explain that they didn't close their lid all the way

  

  Business Response

  Date: 04/14/2025

  After further review of your account, it looks as though you have spoken with a account representative and your account issue was resolved.  We apologize for the inconvenience and appreciate you notifying us of the issue. If you have any further questions, please contact Kimble Customer Service at **************.  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc.  

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  **** ********

• Initial Complaint

  Date:03/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well, I’ve been having issues with Kimble’s Company for about a year now. I paid for a new replacement trash can, I was suppose to get it in 2-4 weeks. It was way over a month past due when my trash can was suppose to be dropped off. They even had to end up expediting through their supervisor our trash can. When we finally received our trash can. The lid was broken, the wheel fell off just rolling it to my curb. You can tell it’s way past over due on its use. I didn’t pay $100 for a used beat up, broken down trash can. I either want a NEW trash can. Or I want my money back and to take my business elsewhere. I cannot keep dealing with this nonsense. I also have pictures of the trash can. Can only upload one of the photos. My trash can was just delivered Friday, March 21st.

  

  Business Response

  Date: 04/10/2025

  We believe this issue is resolved as a cart was delivered on 3/12/25. However, we are currently working with the customer and operations on getting the lid/wheels fixed on the container as well. We will continue to monitor this and update as needed.  Thank you for your patience and understanding!  We value you as a Kimble customer.  If there are any further questions in the meantime, please contact Kimble Customer Service at ************* **** *****