Business ProfileforComfort X-Press, L.L.C.

We had a new Goodman AC unit installed in 2018 by Comfort Express. In September of 2022, we had to have a new compressor installed in the unit. Goodman covered the part under warranty, however we had to pay labor costs. In June of 2023, we had to have another compressor installed in the unit. Goodman covered the part under warranty, however we had to pay labor costs. We have paid over $1,000.00 in labor costs due to what we perceived as faulty parts. We paid $500.00 on 9/22/22 and $472.50 on 6/14/23. Today, on 8/10/23 we had a new company come and fix our AC unit for the 3rd time in less than 1 year. The compressor had gone out again. They informed us that the original unit was not installed correctly and will have documentation through written invoice as well as pictures of how it was installed improperly, once they install new parts today. We paid $1,100.00 on 8/10/23 for labor and parts that were not covered under warranty, as Goodman did not cover all parts needed in order to properly fix the AC unit on this date. We would like to have labor and parts costs refunded by Comfort Express due to the their negligence when installing the original unit in 2018. Labor and parts costs totaled for all 3 occurrences is 2,072.50. Bank statements and credit card statements can be provided as evidence of cost and payment. Invoice for service on 8/10/23 is attached. No invoice was given to us from Comfort Express for service on dates of 9/22/22 and 6/14/23.