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Business Profile

Furniture Stores

American Freight

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Reviews

This profile includes reviews for American Freight's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Freight has 340 locations, listed below.

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    Customer Review Ratings

    1.85

    Average of 39 Customer Reviews

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    Review Details

    • Ace G

      Date: 12/08/2024

      They are a scam. The recliner that was delivered "new" wasn't even close to what was on the floor. It was totally unusable. I can't get an exchange as all sales are final, but I have a reasonable right to expect a new recliner will st least match the quality that is on their store room floor. I'm disabled and am out the money because of unethical practices. 0 stars.

    • Barbara T

      Date: 12/07/2024

      We ordered a loveseat and 2 recliners from here. We paid in full the day we ordered. Was told 2 to 3 weeks for it to come in. Heard nothing by end of 3 weeks. I stopped in at the 1 month **** and they couldn't tell me where my furniture was. Waited 2 more weeks, still nothing. We got a call on a Thursday night that it was in. Went 2 days later to pick it up and was told its not here. Manager said he had no idea who called us. Asked for a refund. They said corporate would send us our refund by the end of the week. Never came. We have been calling corporate asking where our refund is. Keep getting the run around. First it was oh it wasn't ****ed as a priority. Then we will have it to you by the end of the week. Then it was everything is behind because of the holiday. Now it's we sent that out on Nov. 14. In what world does it take 3 and a half weeks for it to get to me. I will be calling every single day until they give me my money back. DO NOT BUY ANYTHING FROM THIS COMPANY.

    • VRonica H

      Date: 12/06/2024

      I purchased a couch and live seat in February 2024, both couch and love seat has broken. Ive tried doing a claim and have been told by corporate theres nothing that they can do due to the bankruptcy. The manufacturer is so upset with the company that they are not willing to help the customers. Insurance ********************** has denied the claim due to it being in the manufacture warranty. Basically, in order to receive help I would have to take legal action.

    • ML M

      Date: 12/01/2024

      PURCHASED A GE FRENCH DOOR REFRIGERATOR MODEL#GFE26JYMFS AND GE DRYER. REFRIGERATOR DOES NOT COME ON UPON FURTHER INSPECTION CORD HAS EXPOSED COPPER WIRES WHICH IS A FIRE HAZARD AND HEALTH HAZARD TO ALL MEMBERS OF MY HOUSEHOLD, WE ARE ALL DISABLED AND MY HUSBAND AND I ARE OVER 65 AND MY ONE SON IS SEVERLY DISABLED!!! AMERICAN FREIGHT PUT OUR LIVES IN DANGER COULD CAUSE A HOUSE FIRE PUTTING OUR NEIGHBORS IN DANGER TO!! I REACHED OUT AND SPOKE TO MANAGER ******** AND HE EMPHATICALLY STATED THEY WOULD NOT REPLACE THIS MERCHANDISE EVEN THOUGHT IT IS DEFECTIVE AS A FIRE HAZARDOUS!! WHAT A **** SELLING DECEPTIVE MERCHANDISE PUTTING THE DISABLED AND ELDERLY AT RISK!!! THEY CAN GET ALL THEIR DEFECTIVE MERCHANDISE BACK!! NEVER AGAIN WILL I TRUST UNSCRUPULOUS BUSINESSES, THIS DOES NOT REPRESENT AMERICAN QUALITY!!!

      ML M

      Date: 01/07/2025

      I HAVE ALSO REPORTED TO THE *** (************************) REGARDING AMERICAN FREIGHT COMMITED AN ACT OF FRAUD AND SCAM ACCORDING TO: EXCERPT FROM *******, The *** has issued a Notice that it has determined that certain acts or practices involving the sale of merchandise which is damaged or defective or different from that ordered are unfair or deceptive, and violate the *** Act.Notice of Penalty Offenses Concerning the Sale of Merchandise Which is Damaged or Defective or Different from That Ordered.Transcript of Notice of Penalty Offenses Concerning the Sale of Merchandise Which is Damaged or Defective or Different from That Ordered (created 2022).The *** administrative decisions establishing penalty offenses concerning the sale of merchandise which is damaged or defective or different from that ordered: generally cannot legally sell products that demonstrably do not work as "new" products, as this would be considered false advertising and could lead to legal repercussions, including consumer lawsuits and potential regulatory action depending on the jurisdiction and severity of the issue. Key points to consider:Consumer Protection Laws: have consumer protection laws that prohibit companies from misleading consumers about the quality or functionality of a product.Ethical Concerns: strictly illegal, selling non-functional products as new is considered unethical business practice and can damage a company's reputation. AGAIN THIS PUT OUR LIFE IN DANGER!! FIRE HAZARD

    • Terry T

      Date: 11/21/2024

      Do not make any type of purchase from this company. I purchased a living room suite in February. Well theres something wrong with one end of the couch like spring messed up or something theres a lump in it. So I stopped in and *** Ave me a copy of the contract, told me to go to American Freight website and file warranty claim so I did. It says doesnt recognize contract. So I called and after a little while the *** tells me its manufacturer warranty. Ok I understand. Its a company called Singapore Furniture company. Been calling and of course cant get ahold of anyone. So imagine that your company sells me a product that you dont back. You leave me hanging with a busted couch and Im out the money because the product you sold from your store you will not take care of. A paying customer.

    • Meredith L

      Date: 11/16/2024

      I am going to put 1 stars for now. The gentleman we were dealing with before we purchased this set was amazing. The gentleman we purchased with was only trying to make a sale plus Not only that but outside smoking weed right in front of the entrance door and couldnt get his answers correctly. Nothing against weed but do that in your personal time. So them two men should not even receive a star. If AMERICAN FREIGHT will fix the issue then I will redo my review. I purchased a $2500 Reclining Couch, Reclining loveseat and the matching recliner not even 2 weeks ago here in ******************. My issue is I want to return all of it and purchase something else. I dont want my money back just want them to trade it out. Reason being is once we put it all togather the foot recliner on almost ever seat will not go done. Noticed the slide on end piece are loose. One of the arm rest does not have wooden support like all the other ones. I did not purchase their warranty because I knew they would not fix things that the warranty stated it was but there has to be some kind of return policy or something considering I bought it 2 weeks ago. The first time I purchased a couch set from them back in 2021 was great but this is unacceptable. I would appreciate if someone would get ahold of me to have this matter corrected.

    • Patricia W

      Date: 11/14/2024

      Do not; I repeat,do not buy any large appliance!!! The delivery guy didnt know what he was doing!!! Cant use my water dispenser; I leaks in front of door!! Fighting to get someone to come out and making this right

    • Carrie D

      Date: 11/02/2024

      I would give them zero stars if I could. We purchased the warranty on our couches and chaise. All 3 pieces have broken and we have filed multiple claims. They gave us the runaround until we were beyond our 1 year manufacturer warranty date and now they keep denying our claims even though we purchased the extended warranty. Worst company and customer service ever!!!!

    • Monica R

      Date: 10/31/2024

      I was completely lied to when we bought our sectional! We paid 150$ for warranty that covers NOTHING! We were told the warranty covers everything from pet accidents, pet scratches, pet soils, pet eats it lol BUT seriously! *** told us a "true story" about a couple an their pet but it was all lies to get my 150$!!! Don't be like me and fall for the lies and waste 150$ some people don't have the extra money to spend on lies!!!

    • Madalynn M

      Date: 10/27/2024

      Visited the store in ***********, ******* on Friday evening. The staff was very friendly and patient with my children. They explained the different ways to acquire financing and protection plans. We will definitely found really nice furniture for reasonable prices. Thank you ***** and coworkers.

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