Business ProfileforRusk Bros. Body Shop

Nov 15th- dropped off vehicle for repair as scheduled. Waited 30 minutes to be acknowledged. Informed the gentleman that I thought they had missed some damage during the estimate and showed him the fin. He said they’d look into it. Car was supposed to be ready Wednesday16th close of business . I called that afternoon to schedule pickup- they ordered the wrong part (with 14 days lead time and 30 days from insurance payment). Estimated Thursday. Friday the 18th at 4 I still hadn’t heard back but got notice from insurance to turn in rental. Called the shop. They said it was in “clean-up now”. Told me the fin damage was “obviously not from the accident” and the “fin is aftermarket and just failing” and I needed to pay a $63 inspection fee. I refused, saying I had not approved an extra charge and they had my cell and never contacted me. Picked up the car- soaking wet (but beautifully detailed). 5:15 so they were rushed- didn’t offer a walk around or explanation of repairs. When I got home we saw the moulding next to the repaired bumper was scratched, clear plastic sticking out, and the connector was broken, causing it to pop out. I called on Monday, 21 to ask about it. ***** made me repeat my name three times, then talked to me like a child. Frustrated I asked for the email to send photos and video. He responded that afternoon to the email stating that the moulding was determined as “previously damaged.” I drove to the shop to discuss in person. He rolled his eyes, called me into his office and pulled up photos of it all pulled apart to prove me wrong. Said he’d only fix it if insurance approved further repairs. I contacted the insurance agent and she provided me the photos they submitted with the initial claim estimate. The moulding is intact, it isn’t scratched, there is no clear plastic, and it isn’t sticking out. I sent them the photos and they are radio silent. Either they missed damage on the initial estimate and don’t want to resubmit- or they broke it.